Courtney Wilson - Accounts Resolution Specialist and Secretary, Wrights Well Service

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Work Background

Wrights Well ServiceAccounts Resolution Specialist

Feb. 2022Identified billing and payment trends in order to minimize delinquent accounts receivable. Conducted extensive research on customer accounts in order to resolve disputes or reconcile payments. Processed adjustments related to disputed charges, refunds and credits accurately. Built strong relationships with customers through proactive communication regarding account status. Collaborated with other departments to ensure timely resolution of any outstanding account issues. Organized large volumes of data into easily understandable formats for further analysis. Communicated regularly with external vendors regarding current account statuses. Negotiated repayment plans with customers based on individual circumstances. Monitored daily activity for assigned accounts ensuring compliance with established standards. Prepared monthly summary reports outlining collections activities from previous month. Executed collection calls and correspondence to solicit payment on overdue account balances. Monitored outstanding account balances and determined need for further collections action. Worked closely with management to resolve or assist in customer delinquency issues. Improved customer satisfaction by promptly resolving conflicts and responding to all requests Answered incoming telephone calls to provide information about products, services, policies, and promotions Kept updated on emerging trends and provided informative customer service to assist in product selection

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