Simion Ursache

Presales & Customer Success Manager @UiPath

RomaniaBusiness Development ManagerBusiness OwnerAccount ManagerSystem AnalystHead of GrowthPhotographerEngagement ManagerSales Manager✔️ IT👍 Sales & BizDevVideo Editor🧨 Consulting🎥 EntertainmentCustomer Success ManagerProject ManagerDatabase DeveloperBusiness AnalystAdvisorBI Analyst

UiPath, a leading company in Robotic Process Automation (RPA), continues to thrive in delivering top-notch RPA solutions to businesses. As the Presales & Customer Success Manager, Simion Ursache plays a critical role in this success. Ursache's responsibilities include assisting potential customers in understanding UiPath's services, demonstrating the value of their RPA solutions, and ensuring customer satisfaction post-purchase. His role is pivotal in bridging the gap between the technical team and customers, ensuring the smooth implementation of UiPath's solutions, and fostering long-term customer relationships. Ursache's expertise in RPA and customer service is essential to UiPath's continued growth and success.

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Work Background

UiPathSenior Director Customer Success (UKI & Nordics)

Feb. 2022Bucharest, RomaniaManage teams of Customer Success Managers and Specialists to support customers on their post- implementation customer journey, including kickoff, onboarding, adoption, application support, SLA management, renewals, and advocacy. • Instantiate and manage the processes required for a successful customer success management program. • Define, instantiate and manage the overall customer success management program – objectives, results, KPIs, scorecards, processes, resources, requirements, engagements, RoB and collateral/training • Create coverage model and staffing plan in conjunction with growth and regional sales AM / Specialists / Partner coverage models. • Activate a cross-functional collaboration framework for the team to provide the voice of the customer to drive key product quality, roadmap, and operational process requirements to Product Management, AI, Engineering, and Service/Cloud Ops teams

UiPathDirector Sales Engineering & Customer Success for Growth Markets

Jul. 2020 - Feb. 2022• Responsible for building and managing a team of Presales Managers and Presales- Solution Engineers (individual contributors) who support our field sales teams • Directly managed 20+ team members • Driving hire processes for selecting and hiring the best candidates. Proven track record of performers hired trough several awards for best contributor. 100% retention rate of employees. • Acting as a driver of value selling methodologies • Drive collaboration with the field sales teams to aid in cultivating and securing net-new business via strategy and execution of delivering value-first presentations and proper deal qualification • Empower and coach team to uncover, comprehend, and document complex business challenges and insights, enterprise architecture, and product roadmap presentations • Identify and support opportunities for training and professional development of team

UiPathPresales Director - EECIS & South Europe

Jan. 2019 - Jul. 2020Bucharest, Romania

UiPathPresales Manager

Apr. 2018 - Dec. 2018Bucharest, Romania• Together with the Sales team and delivery partner ecosystem, manage the end-to-end pre-sales activity for a customer • Participate in client interactions during the deal process to better understand the context to design client-specific solutions. • Coordinate RFx responses, conduct workshops on Products, Automation Centres of Excellence (CoE), AOM (Automation Operating Model), arrange contextualized demos and POC (proof of concept) scoping and documentation. • Participate in product releases to understand additional features. • Create, update, and maintain knowledge repositories. • Work with partner ecosystem to assist in enabling them to deliver client- focused solutions.

CapgeminiSenior Consultant

Jun. 2013 - Mar. 2018Europe• Defines project value proposition, scope, work plan, resource needs, timeline and budget for information technology projects. • Drives the development and execution of project plan by working with project team to define, sequence, and estimate duration of activities and determine schedules to meet project objectives • Manages all aspects of the project execution including: communication plan, chartering, scope definition, requirements gathering, project planning, change control, risk management and reporting • Implementing under Waterfall project methodology and Agile SCRUM development methodology. • Identify areas for improvement in the department practice; and where relevant assist in the improvement of those practices. • Input to performance appraisal for project participants. • Managing virtual teams across global location

CapgeminiConsultant

Jun. 2011 - Jun. 2013Europe• Participate in global on-premise and on-demand customer implementations of Sourcing, Contract Management, Supplier Management • Providing guidance on best practice application customization approaches • Involvement in pre-sales activities; giving technical input to proposals, delivering presentations • Providing IT services in SaaS delivering • Working closely with Product Management in building best practices and expanding standard functionalities • System design, development and support for existing and emerging clients

OracleSenior Technical Consultant

Apr. 2006 - Jun. 2011Romania• Providing technical guidance and development across Oracle eBusiness Suite enterprise applications: Supply Chain Management, Procurement, Manufacturing, Financials, Human Resources • High degree of functional experience in configuration and set-up of modules including GL, XLA, AP, CM, FA, PA, PO, iProcurement, iExpenses and HR. • Demonstrating the potential of technology to clients • Guiding client staff in the implementation process • Involvement in pre-sales activities; giving technical input to proposals, delivering presentations • Lead and assist in the development if new propositions in their area of specialization • Ownership of the technical tasks and resources within a project • Developing reports using Oracle Reports, BI Publisher (formerly XML publisher) • Extensively used Oracle tools and technologies such as Workflow, OAF and J-Developer, Queuing • Integration of Oracle eBS with external application by writing custom logic using advance queuing mechanisms • Technologies: Advanced SQL + PL/SQL, Oracle Database 9i -10g, XML, Intermediate PHP, HTML, JAVA, SOA, BPEL, AIA, OAF, Oracle Advanced Queuing

Revo MediaOwner

Jan. 2003 - Apr. 2006Bucharest, RomaniaWeb applications development, with extensive experience in: • Relational database design • MySQL and PHP • HTML, XML, DHTML, Javascript and CSS • Installation and operations of RDBMS systems

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