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Work Background
UiPathSenior Director Customer Success (UKI & Nordics)
Feb. 2022Bucharest, RomaniaManage teams of Customer Success Managers and Specialists to support
customers on their post- implementation customer journey, including kickoff, onboarding, adoption, application support, SLA management, renewals, and advocacy.
• Instantiate and manage the processes required for a successful customer success management program.
• Define, instantiate and manage the overall customer success management program – objectives, results, KPIs, scorecards, processes, resources, requirements, engagements, RoB and collateral/training
• Create coverage model and staffing plan in conjunction with growth and regional sales AM / Specialists / Partner coverage models.
• Activate a cross-functional collaboration framework for the team to provide the voice of the customer to drive key product quality, roadmap, and operational process requirements to Product Management, AI, Engineering, and Service/Cloud Ops teams
UiPathDirector Sales Engineering & Customer Success for Growth Markets
Jul. 2020 - Feb. 2022• Responsible for building and managing a team of Presales Managers and Presales- Solution Engineers (individual contributors) who support our field sales teams
• Directly managed 20+ team members
• Driving hire processes for selecting and hiring the best
candidates. Proven track record of performers hired trough several
awards for best contributor. 100% retention rate of employees.
• Acting as a driver of value selling methodologies
• Drive collaboration with the field sales teams to aid in cultivating and
securing net-new business via strategy and execution of delivering
value-first presentations and proper deal qualification
• Empower and coach team to uncover, comprehend, and document
complex business challenges and insights, enterprise architecture, and
product roadmap presentations
• Identify and support opportunities for training and professional
development of team
UiPathPresales Director - EECIS & South Europe
Jan. 2019 - Jul. 2020Bucharest, Romania
UiPathPresales Manager
Apr. 2018 - Dec. 2018Bucharest, Romania• Together with the Sales team and delivery partner ecosystem, manage the end-to-end pre-sales activity for a customer
• Participate in client interactions during the deal process to better understand the context to design client-specific solutions.
• Coordinate RFx responses, conduct workshops on Products, Automation Centres of Excellence (CoE), AOM (Automation Operating Model), arrange contextualized demos and POC (proof of concept) scoping and documentation.
• Participate in product releases to understand additional features.
• Create, update, and maintain knowledge repositories.
• Work with partner ecosystem to assist in enabling them to deliver client-
focused solutions.
CapgeminiSenior Consultant
Jun. 2013 - Mar. 2018Europe• Defines project value proposition, scope, work plan, resource needs, timeline and budget for information technology projects.
• Drives the development and execution of project plan by working with project team to define, sequence, and estimate duration of activities and determine schedules to meet project objectives
• Manages all aspects of the project execution including: communication plan, chartering, scope definition, requirements gathering, project planning, change control, risk management and reporting
• Implementing under Waterfall project methodology and Agile SCRUM development methodology.
• Identify areas for improvement in the department practice; and where relevant assist in the improvement of those practices.
• Input to performance appraisal for project participants.
• Managing virtual teams across global location
CapgeminiConsultant
Jun. 2011 - Jun. 2013Europe• Participate in global on-premise and on-demand customer implementations of Sourcing, Contract Management, Supplier Management
• Providing guidance on best practice application customization approaches
• Involvement in pre-sales activities; giving technical input to proposals, delivering presentations
• Providing IT services in SaaS delivering
• Working closely with Product Management in building best practices and expanding standard functionalities
• System design, development and support for existing and emerging clients
OracleSenior Technical Consultant
Apr. 2006 - Jun. 2011Romania• Providing technical guidance and development across Oracle eBusiness Suite enterprise applications: Supply Chain Management, Procurement, Manufacturing, Financials, Human Resources
• High degree of functional experience in configuration and set-up of modules including GL, XLA, AP, CM, FA, PA, PO, iProcurement, iExpenses and HR.
• Demonstrating the potential of technology to clients
• Guiding client staff in the implementation process
• Involvement in pre-sales activities; giving technical input to proposals, delivering presentations
• Lead and assist in the development if new propositions in their area of specialization
• Ownership of the technical tasks and resources within a project
• Developing reports using Oracle Reports, BI Publisher (formerly XML publisher)
• Extensively used Oracle tools and technologies such as Workflow, OAF and J-Developer, Queuing
• Integration of Oracle eBS with external application by writing custom logic using advance queuing mechanisms
• Technologies: Advanced SQL + PL/SQL, Oracle Database 9i -10g, XML, Intermediate PHP, HTML, JAVA, SOA, BPEL, AIA, OAF, Oracle Advanced Queuing
Revo MediaOwner
Jan. 2003 - Apr. 2006Bucharest, RomaniaWeb applications development, with extensive experience in: • Relational database design
• MySQL and PHP
• HTML, XML, DHTML, Javascript and CSS
• Installation and operations of RDBMS systems
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