Trentin Bergeron - Sr. Technical Program Manager, Pagoda

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Work Background

PagodaSr. Technical Program Manager

Sep. 2023Yelm, WA

PagodaTechnical Program Manager

Mar. 2022Renton, Washington, United States

PushpaySoftware Engineer II

Oct. 2021 - Mar. 2022Redmond, Washington, United StatesExecuting tasks as outlined by project leads, Tech Leads, and Product Management. Support rotation and on-call rotation. Honing development skills on our platform (Javascript, Node, Dynamo, GraphQL) leveraging AWS infrastructure).

PushpayTech Lead

Oct. 2020 - Oct. 2021Redmond, Washington, United StatesLeveraging my people skills, management experience, and project management experience to lead my team to success! Also, I get to pick where we go on team lunches, so I'm super happy about that.

PushpaySr. QA Engineer

Dec. 2016 - Oct. 2020Redmond, WASME of Apps Platform, primary developer on PHP-based "data-services" and self-service tools, trainer of new people on quality, platform, processes and technology. Quality evangelist. Manual testing of Android and iOS. Postman API testing. Some BASH, some regex, some data diving in Sumo, Redshift and DynamoDB. AWS basics with everyday use.

Trechriron Technology Services, LLCOwner

Oct. 2006 - Oct. 2020Web site implementation focusing on ecommerce. Desktop publishing. Formerly October Northwest (these old websites have been hacked! browser beware.)

Lynden TransportationSDET

Jun. 2016 - Sep. 2016Sea-Tac, WA• Participates in daily stand-ups as part of SCRUM Agile methodology. • Participates in bi-weekly retrospectives to improve the process and overcome issues. • Participates in bi-weekly planning meetings to access, grade and estimate work for stories in the next sprint. • Works with Product Managers, Developers, QA Manager, and QA peers in developing schedules, resourcing, test methodologies and scope driving towards high velocity of completion within Sprints. • Manually verifies changes to bespoke Java (netbeans) application based on Acceptance Criteria. • Manually verifies changes to UV (flat file database) system using WinIntegrate client tools. • Plans testing approach of changes including scenario planning. Confirms scenarios with Product Manager, developers and fellow SDET/QA testers. • Creates and updates scripting library (common shared) files using TestComplete with VBscript. This includes discovering new objects in the bespoke application and creating new methods or functions to interact with the bespoke application. Focus is on creating reusable and common code with the broadest of impact to streamline test script creation. • Creates and updates automated tests in TestComplete with VBScript. • Maintains regression suite testing scripts and nightly runs. • Daily reporting in Rally for work completed, weekly spreadsheets to management. • Defects reporting and verification via Rally.!

Costco WholesaleTest Analyst III

May. 2014 - Jun. 2016Issaquah, WA• Stands up a mobile testing approach quickly to accommodate an aggressive delivery schedule (less than 4 months from start to delivery) including processes, training materials, mentoring, technical training, networking requirements and infrastructure needs. • Stands up and coordinates mobile device check-out process and weekly mobile device assignment process to create efficiency and avoid down-time. • Creates requirements and test cases with mappings in HP ALM. • Creates reports and dashboards in HP ALM including defects burn down rate, defects found by tester, requirements coverage by test status and test assignments. • Testing of Akamai configuration updates, mobile device detection and redirection. • Mobile testing across various devices including Android and iOS phones and tablets. Limited testing on Windows phone. • Updates and maintains an HP UFT test suite for both API/web services (C#) and UI testing (VBScript) for the Vendor Management system. • Creates custom HP UFT UI testing scripts (VBScript) for a bespoke email solution. • Manual testing of SAP Human Capital Management software. • Utilizes Worksoft Certify (automation software) in the automation of SAP Human Capital Management including the SAP GUI interface, the web portal interface and Adobe forms integration. • Creates integration automation tests from multiple manual tests; works with the QA functional team on needs, clarification and workflow as needed. • Creates and utilizes Powershell scripts to clean up and modify UFT tests for SVN compliance. • Utilizes SVN source control for UFT scripts, PowerShell scripts and data sheets. • Testing Lead for the HCM SAP testing area, including oversight of one to three rotating resources. • Responsible for creating approach and coordinating with the SAP HCM functional testing team and vertical management. (Please request a detailed resume for full activity breakdown)

Vegas.comSr. QA Engineer

Oct. 2009 - Apr. 2014Henderson, NV• Defect review of team's submitted defects for accuracy and completion. • Test scenario design, test case creation, and test execution for a large multiple tier web-based information and e-commerce site and POS system. • Expertise testing Air Hotel transactions including XML SOAP messaging, pricing, Carriers, Airport Codes, and TSA requirements. • Expertise testing marketing promotions and pricing consolidation from 3rd party interfaces and analysis via Google Analytics. • UI/Front End testing using web developer tools, Charles Proxy, and app logs to verify CSS, HTML, Java, and Javascript errors for content and e-commerce websites. • Coordination of UAT activities including environment prep, training, verifying issues and ensuring issues are tracked appropriately. • Development of training materials and Wiki articles for trainees. • Defects discovery, submission and tracking via HP Application Lifecycle Management tool. • SQL query design to validate data and transactions for credit cards, Web Services messaging, order transactions, user account creation, and email campaigns. • Verification of email campaigns using Exact Target. • Verification of credit card transactions using client interface for Clear Commerce. • Xquery development for custom testing interfaces to emulate 3rd party interfaces. • Simple JBOSS operations, clearing cache, restart of service, set logging level on objects, invoke SARs, tailing logs via command line. • Configuration and testing of Active Directory/LDAP for user management interface with bespoke software. • Development of internal tools using Excel for pricing calculations. • Development of custom HTML for testing affiliate widget code and online marketing promotions. • Configuration of user access on Virtual Machines with various Microsoft operating systems, installation of testing and discovery tools, and maintaining browser versions.

Labor Ready Inc.Sr. Systems Administrator

May. 2007 - Mar. 2009Tacoma, WA• Creating testing strategies for third-party interfaces helping project leaders choose cost effective and functional solutions. Experience with Hughes satellite technologies. • Creation and maintenance of complex virtual and physical systems for test and development labs including Virtual Technologies (VMWare). • Creating technical diagrams and specifications for newly implemented systems. Expert in Microsoft Visio, UML, and creative diagramming; communicating complex systems to both technical and non-technical professionals in fast simple concepts. • Set-up and configuration of servers including OS and application installation in compliance with established standards and specifications. Proficient in Microsoft Server 2000, 2003, and 2008 server technologies. Proficient in Microsoft SQL. • Managing an enterprise Active Directory with 5000+ users, 3000+ computers including the creation of objects, new user provisioning, group policy creation/management, and replication. • Managing and implementing enterprise Domain Controllers including DNS, DHCP, sites and services, topology, and replication. • Scripting and automation for common tasks using batch files, WSH, CScript, and VBScript. Exposure to PowerShell. • Investigation and analysis of problem/incident root-cause to determine long-term solutions to reoccurring problems. • Managing vendor relationships including negotiations, implementation planning, training, and minimizing impact of sales presentations on daily IT operations. • Daily 3rd tier support activities including service ticket resolution, support of 2nd-tier IT personnel and systems, on-call rotation for after-hours support, and special support needs.

Labor Ready IncQA Manager

Jan. 2006 - Apr. 2007Tacoma, WA• Leading a team of 8+ QA Specialists and contractors including recruitment, vendor management, mentoring, training, and project management. • Bridging communication gaps between technical and non-technical professionals helping business users to best express their needs in the technical design of applications and tests. • Pioneering the reduction of paper use in the enterprise using SharePoint Server and tools for electronic signatures like DocuSign. • Creating and managing the SDLC, QA policies, processes, and procedures and test strategies across all projects within IT. • Gathering of metrics/KPIs and gathering reports requested by directors for the daily management of projects. • Assessing projects to adjust the scope/approach of testing efforts; balancing the needs of the business versus the risk of the planned scope of testing. • Participating in the IT departmental budgeting process. • Managing the implementation of several ITIL processes enterprise-wide including change management, release management, and configuration management. • Auditing, creating, and implementing enterprise-wide SOX 404 policies, processes, and procedures. • Management of the defect triage process and meetings. • Other activities as detailed under QA Lead and QA Specialist\Lab Manager below.

Labor ReadyQA Specialist/Lab Engineer/Lead

Jan. 2001 - Dec. 2005Tacoma, WA• Reverse-engineering a complex multi-tiered database-driven application allowing for more thorough test coverage of the legacy POS/CMS system. Previous to these test strategies only the UI was tested costing thousands of dollars and hundreds of hours of fire drills to repair a release. First release under the new strategy deployed with zero blocking, critical, or severe defects with no interruption to the business or production systems. • Engineering several high-capacity testing and development environments, helping to improve work efficiencies, reduce overhead, and support the development of quality applications and systems with less production impact and risk. • Managing test labs including; replicated production systems, availability, active directory, isolation, automation and rapid provisioning to support testing efforts. • Managing HP (Mercury) Quality Center/Test Director and Quick Test Pro including building a common script library for automation (VBScript), tests and test suites, requirements and reporting. • Creating test plans, test suites, and test cases detailing the test approach and strategies to reduce risk, ensure fulfillment of user requirements, verify adherence to laws, and audit compliance with corporate policies. • Analyzing and assessing newly developed applications and changes to existing applications to determine a thorough and effective test strategy using requirements, specifications, and user interviews. • Organizing and managing user acceptance testing. • Gathering of requirements and business rules from both US and Canadian operations in support of development efforts. • Participation in the design of the SDLC and release processes. • Participation in the design of test/development/production security and isolation policies, processes and procedures. • Manual verification of SQL Server T-SQL code in stored procedures. • Submitting and follow-up of defects resultant of testing activities.