Kate Hunyor

Manager of Projects and Products @K. Hunyor Consulting

🔥 Startup Founder💸 Marketing✔️ ITBusiness Owner💼 C-level Executive👍 Sales & BizDev🧨 Consulting🎥 EntertainmentCustomer Success Manager🧮 EducationProduct ConsultantProduct ManagerProject ManagerSoft Skills TrainerBusiness AnalystEngagement Manager

With over a decade of hands-on experience in the SaaS industry, I bring a wealth of expertise in project management, scrum mastering, and product management to the table. I have a relentless commitment to delivering exceptional results, ensuring projects align seamlessly with organizational objectives and client expectations. As I continue my journey towards PMP certification, I am already equipped with credentials as a Certified Scrum Master and Six Sigma Green Belt. My passion lies in optimizing project workflows, fostering collaboration across teams, and harnessing agile methodologies to drive operational excellence and customer satisfaction. I thrive on the challenges of the ever-evolving SaaS landscape and am eager to leverage my skills and experiences to propel projects to new heights of success. Areas of Expertise: 🎯 Strategic Planning 🎯 Scrum Best Practices 🎯 Stakeholder Management 🎯 Coaching 🎯 Change Management 🎯 Risk Management 🎯 Metrics & Reporting 🎯 Adaptability Technical Skills: 💎 Agile Tools & Technologies 💎 Continuous Integration/Continuous Deployment 💎 Managing Technical Debt 💎 Business Process Modeling 💎 Project Management Software With a proven track record of 10 years in the SaaS realm, and a diverse background in account, project, and product management, I am confident in my ability to bring valuable contributions to any team. I look forward to the opportunity of leveraging my skills and experience to drive success in a dynamic and collaborative work environment!

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Work Background

BCforwardSAFe Scrum Master Consultant

May. 2024Indianapolis, Indiana, United StatesAs a SAFe Scrum Master Consultant for BCforward in Support of Eli Lilly & Company, I execute the following responsibilities: - Embeds with forming teams to assist in adopting of Scrum and supporting Agile technical processes in preparation for Agile Release Train (ART) formation and launch as part of Program Increment (PI) - Guides the team through servant leadership to ensure strong communication, coordination and collaboration to deliver - Facilitates team and program events, guiding the team step-by-step through each of BCforward’s ART launch activities in alignment with the SAFe® Implementation Roadmap - Forms a strong partnership with the Product Owner and coaches PO to prepare, maintain and refine the Product Backlog to support Program Increment (PI) and Iteration Planning - Coaching the team to effectively refine the backlog and develop Stories - Coaches the team and supports removal of impediments to its progress, whether internal or external to the team, working in partnership with the Release Train Engineer - Ensuring regular progress updates are tracked and communicated appropriately, working in partnership with the Release Train Engineer and Lean-Agile Center of Excellence (LACE) - Participates in training events and facilitates breakout sessions as per SAFe Implementation Plan - Encourages the team to leverage Inspect and Adapt ceremonies to continuously improve team performance - Works collaboratively with other SAFe Scrum Masters within the BCF and client organization to increase the effectiveness of Agile practices and SAFe implementation and adoption

CVS HealthSenior Project Manager

Feb. 2023 - Jan. 2024West Hartford, Connecticut, United StatesCVS Health is the leading health solutions company, delivering care like no one else can. We reach more people and improve the health of communities across America through our local presence, digital channels and over 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. As a Project Manager in the CVS Business Intelligence department, I execute the following responsibilities: - Using agile methodologies, deliver analytical dashboards and applications to different CVS Health portfolios. These products are designed to provide the business partners with the knowledge to properly review department progress / shortcomings to budget accordingly, as well as reduce manual data entry - Deliver applications within promised time frames while maintaining a high level of transparency with business partners throughout the system development life cycle - Develop weekly project statuses that outlined achievements over the past week, game plan for the following week, project risks, as well as a thorough road map per resource team - Provide detailed notes and action items based on requirement discussions, business partner requests, as well as user acceptance test findings

ADVODA Technology SolutionsDirector of Client Success

Mar. 2022 - Jan. 2023Centennial, Colorado, United StatesThe primary responsibility of the Director of Client Success (DCS) is to increase revenue to Advoda Technology Solutions (ATS), client satisfaction, and referrals by further developing the team members and processes for sales support, order, and lifecycle management to maximize alignment with the ATS initiatives and value delivery to clients. - Led a department of eight people in four different roles that encompassed the implementation and maintenance of technology products across a portfolio of over 150 clients - My department contributed to a 136% achievement in net new revenue for ATS in 2022 - Increased team productivity by using Six Sigma methodologies to develop documentation around opportunity and order management processes when implementing products / services - Created performance assessment policy and corresponding key performance indicators (KPIs) per role within my department. Team member baseline KPIs were met 95% per quarter, with “above & beyond” KPIs also achieved at 80% per quarter - Used Six Sigma methodologies to design policy for partner sub agents based on commission pass-through percentage to increase team member time on direct accounts by 85%

EngrainDirector of Project Management

Apr. 2021 - Mar. 2022Greenwood Village, Colorado, United StatesEngrain is a recognized leader in software-as-a-service (SAAS) mobile, online, and touch-screen software solutions for the real-estate industry. - As a director, I managed 3 different teams with varying responsibilities across two unique product categories: SightMap Project Managers, TouchTour Project Managers, and Client Success Specialists (designed to support the Project Managers); 13 team members total - Acted as a point of escalation to solve sensitive client issues and offer direction for challenging client communications - Updated onboarding documentation and training materials for all teams within my purview - Assisted leadership in the creation of a bi-yearly team member assessment to open a dialog regarding performance, as well as offer the opportunity to discuss wins and challenges. Of a 4 point scale, all team members achieved above a 2.6 out of 4 (above average performance) - Hired seven team members designed to manage the influx of work being signed - Created a team member assessment to open a dialog regarding performance, as well as offer the opportunity to discuss wins and challenges within the role every six months Thanks to my working knowledge of the product development lifecycle and associated processes, I was pulled into a business process management effort focused on Engrain’s product implementation - As part of a team of two, the Operational Project Manager and I worked closely with business leadership and team members to prioritize, define, develop, and deploy the updated product implementation process for both product sets - This effort grew to include not only Engrain’s product implementation, but also sales team communication and expectation setting, defining product standards and features, product quality assurance, as well as revamping client communication - With these efforts, product implementation timing was reduced by 46%, with product adjustments from the client dropping by 66%

EngrainProject Management Team Lead

Nov. 2020 - Apr. 2021In addition to managing high potential projects with top clients and continuing my responsibilities as a Senior Project Manager, I began training to take over the project management team as their director. This required internal management training, identifying process improvements, leading team meetings, and assisting in hiring

EngrainProject Manager

Feb. 2020 - Nov. 2020Denver, Colorado, United StatesAs a Project Manager for Engrain's product side of the house- I was responsible for the planning and implementation of software projects, remaining primarily responsible for content collection, project timeline management, and ensuring projects met organizational standards and were delivered on time and within budget. Additional details of my duties include: - Creating and maintaining project schedules / timelines within project management software to ensure critical milestones are met - Directing and coordinating the activities of project personnel by routing tasks across multiple departments to ensure projects and client requests are executed efficiently and to the highest standard - Influencing internal and client decision makers to clear project issues and roadblock - Ensuring the highest quality of work by proofreading content, reviewing design and testing technology prior to launching new software and/or update - Maintaining project dashboards and status reports to provide project transparency - Providing other assistance as needed in support of the department’s efforts to maintain strong, long-lasting, and mutually-beneficial relationships with clients

EngrainCreative Services Account Manager

Apr. 2019 - Feb. 2020Greater Denver AreaStudio by Engrain is an agency of digital experts focused on brand experience. Twenty years of work in a vast array of real estate markets has shaped our craft and expanded our reach. Let your story unfold at Studio. As an Account Manager for the Creative Services team at Engrain, my role encompassed the following duties: • Serving as the primary client contact for branding and marketing projects– on strategy, on time, and on budget. • Proactively managing a joint company strategic account planning process that consistently meets financial targets and critical milestones. • Managing ever-changing priorities, deadlines and opportunities for a large volume of accounts while paying strict attention to detail, design and usability • Cultivating external and internal relationships to ensure all projects are executed to the highest standard and resources are efficiently utilized • Being a steward of the client’s brand, advocating for adherence to brand standards • Persuasively presenting and defending agency work to clients while maintaining a high level of agency satisfaction with each client • Overseeing print production process for accuracy and cost efficiency • Staying abreast of industry trends, insights and competitive dynamics of the marketplace

BlenndProject Manager

Aug. 2018 - Mar. 2019Denver, COBlennd is a Denver-based web design, development, SEO consulting and digital marketing agency. Their standard is to shape the ever-changing, mobile-first digital landscape rather than conform to it. Their leaders are more than creative visionaries, and are technical marketers and business-savvy professionals. Their team develops results-driven digital solutions through a combination of modern website design techniques, custom website development, intelligent marketing strategies and integrated SEO services. As Project Manager for the Blennd team, my responsibilities included: - Managing the workflow (internal and external) of all assigned projects, ensuring projects are effectively planned and well organized. - Communicating with clients, developing relationships, assisting in project presentations, as well as managing expectations and deliverables. - Resolving project conflicts, identifying resource requirements, and aligning the project team on overall scope. - Developing and tracking project timelines and ensure milestones are hit both internally and externally. - Facilitating communication between all team members in all phases of project development by ensuring all disciplines are kept abreast of action items, feedback, next steps, conference/meeting notes, project developments, project status and direction, etc. - Managing multiple integrated, multi-track projects simultaneously, while also investigating and understanding project priorities in the context of agency/client expectations. - Executing campaigns as necessary including paid search, paid social and search engine optimization tasks.

PlacewiseAccount Manager

Sep. 2016 - Jan. 2018We've built the future of retail real estate. And it's here today. A new era of change and opportunity has arrived. We help shopping centers and brands evolve shopping experiences into more than just foot traffic. As an Account Manager at PlaceWise Digital, my day to day activities touched the following areas: - Overseeing the needs of 175 clients across 23 different portfolios. - Managing the design/redesign/reskin of client websites. This involves internally communicating with our development and creative teams on the progress of the site's creation, while simultaneously loading all content for the site, managing client expectations/needs, and updating both sets of teams- internal and external- on our progress. - Providing clients with a variety of Google Analytics reports on their site's performance, and explaining what their analytics mean/indicate about their site's performance. - Altering and monitoring client site advertising using Google's DoubleClick for Publishers program. - Assisting our Ad Operations team in setting up and monitoring client's Digital Direct Marketing campaigns using geo-targeting and specific demographic information through Choozel. - Creating and implementing Facebook/Instagram boosted posts. - Training and helping onboard new account coordinators, as well as making myself an available resource of knowledge for new members of the PlaceWise team.

PlacewiseAccount Coordinator

Jan. 2015 - Sep. 2016Denver, COAs an Account Coordinator at PlaceWise Digital, my day to day activities touched the following areas: - Overseeing the needs of 140 individual clients. - Keeping site content relevant, engaging, and up to date for the client's consumers. - Editing/adding pages to client sites using Dreamweaver and HTML. - Making sure clients are aware of their site's performance through a variety of Google Analytics reports. - Slicing and coding emails using Dreamweaver and Photoshop. - Crafting and advising clients regarding Enter to Win campaigns run directly through their site or Facebook page.

Avocet CommunicationsAccount Coordinator

Jun. 2014 - Jan. 2015Longmont, ColoradoSince 1980, Avocet has helped our retail, consumer and B2B clients sell to more people, more often, than they thought possible. Everything we do is designed to help you get your fair share of the market. And a little of somebody else’s. During my time at Avocet, my duties grew to encompass all the below activities: - Guide day-to-day client project flow from department to department, along with the client’s assigned Account Manager. - Calculate project estimates by communicating with vendors and the client’s account manager. - Track digital and print analytics using multiple different tools including Facebook, Twitter, YouTube, iContact, Vocus, and Google Analytics. - Execute copywriting, proofreading and editing for Avocet’s clients. - Organize press releases through Vocus for Arc Thrift Stores, Avocet Communications, and Unser Karting and Events. - Control the daily management of social media accounts for Arc Thrift Stores, Avocet Communications, Laradon, Rocky Mountain Down Syndrome Association, Unser Karting and Events, and Viaero Wireless. - Orchestrated and created an all encompassing crisis management plan for Laradon. - Assemble information for obtaining federal and state sponsored request for proposals (RFPs).

Bowling Green State UniversityEducation Abroad Office, Public Relations Associate

Jan. 2013 - Dec. 2013Bowling Green, OH- Chaired the creation of a newsletter for potential study abroad students who wish to know more information about the countries they can travel to. - Articles range from veteran travel experiences, local customs, foods you must try, and information about the Education Abroad Office’s upcoming events.

Total Package ChickPublic Relations and Social Networking Associate

Sep. 2012 - May. 2013Toledo, Ohio Area- Planned and researched social media content for the company’s Facebook, Twitter, and Instagram accounts. - Coordinated the contacting, conducting, and writing of interviews with prevalent professional women across the country for the Total Package Chick blog - Creating a directory of young professional women networks, to be used as a resource as well as a mailing list.

Bowling Green State UniversityOffice of Multicultural Affairs PR Associate

Jan. 2012 - May. 2012Bowling Green, OH- Crafted press releases and articles to the school newspaper as well as for the office's web site. - Emphasized to groups of professionals the importance of the multicultural office, as well as provided information regarding their annual diversity conference. - Boosted positive buzz for the office’s annual diversity conference Project Mosaic.