Renee Chatas

Customer Success Manager @West Circle Group

United StatesSport Fan💸 MarketingBusiness Owner📝 Influencer or BloggerInterior Designer👍 Sales & BizDev🐦 Design🎥 Entertainment🏦 Finance🏐 Sports✨ Business OwnerAffiliate MarketingPresentation DesignerEmail Marketing ManagerGrowth HackerDigital Ads ManagerEvent ProducerCreative ProducerCustomer Success ManagerAccount ManagerPartnerships ManagerCommunity ManagerMarketing DirectorCRM manager

Renee Chatas is a seasoned professional currently serving as a Customer Success Manager at West Circle Group, a leading provider of customer-centric services and solutions. She brings with her a wealth of experience in customer service, project management, and strategic planning. With a rich background in managing customer relationships and driving customer success, Renee excels at devising strategies that enhance the customer experience and foster long-term loyalty. Her expertise lies in her ability to effectively communicate with clients, understand their needs, and facilitate solutions that align with their business goals. Prior to joining West Circle Group, Renee has held various customer-centric roles that have honed her problem-solving and relationship-building skills. Her commitment to customer satisfaction and her passion for helping businesses grow make her a valuable asset to the team.

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Work Background

TAP NetworkDirector of Client Success

May. 2022New York, SF• Developed a $10M annual revenue growth plan by brand in partnership with the GM/CEO reviewing goal-attainment metrics quarterly with Client(s). • Strategically managed Client growth, domestic and international, by gaining an in-depth understanding of the customer experience, partners' KPIs, and product and service improvements, along with identifying upsell opportunities that drive revenue and engagement. • Enhanced and redeployed rewards programs utilizing blockchain technology for marquee brands, including Warner Music Group, Brave, and Uphold. • Architected engaging promotions between recording and publishing music/artists with their fans. • Championed the product and marketing roadmap based on insights gained by being the primary customer advocate. • Responsible for campaign setup, implementation, and data showcasing success and growth.

Golden Gate Sotheby's International RealtyLicensed Realtor

Jan. 2017Oakland, CA

West Circle GroupOwner, Marketing Consultant & Project Management

Jan. 2021Oakland, California, United StatesEXPERTISE IN SALES, MARKETING, PROJECT MANAGEMENT, AND CLIENT SUCCESS

Incentive NetworksProfessional in Marketing, Account Management, Strategic Partnerships

Jun. 2014 - Sep. 2017Managed multiple domestic and international strategic partnerships in designing, integrating and launching white label custom loyalty shopping platforms. Planned and executed concurrent partnerships with insight driven marketing initiatives, collaborated with the advertiser manager to drive successful marketing promotions, and ensured engaging consumer experience. Led both internal and external directives involving partner development planning, initiatives and execution relating to our most strategic accounts including Qantas Airlines (Qantas Points Online Mall), ANZ Bank (ANZ Bonus Points Mall), Fjordcraft, Aeromexico, Coupons.com, Dreamtrips & more. Director of Strategic Partnerships & Marketing Responsible for developing and managing key strategic, partners, products and promotions, resulting in YOY growth in both member activity and revenue growth. Possess expertise in aligning strategy and products to maximize revenue

MyPoints, Inc.Director, Marketing

May. 2001 - Jun. 201413+ years as a key contributor at MyPoints in various roles, where I have proven growth, effectiveness and value – managing the successful launches of 4 site redesigns, monthly promotions, and inventory & product optimizations. Deployed concept development, design, incorporated usability functionality and member engagement methods, which resulted in the successful deployment of key programs and product enhancements, resulting in increased YOY member activity and revenue.