Tatjana Saunders

Client Success Representative @Gatemaster Technology

MBABusiness OwnerGraduate Student👍 Sales & BizDevCustomer Success Manager✨ Business Owner🎓 Student

Tatjana Saunders is a dedicated Client Success Representative at Gatemaster Technology, a company that provides software solutions for amusement parks, museums, and zoos. Equipped with a strong background in customer service and client relations, Tatjana uses her exceptional communication and problem-solving skills to ensure positive user experiences for Gatemaster’s clients. Her role includes addressing client inquiries, providing product training, and working closely with other team members to achieve customer satisfaction and retention. Prior to Gatemaster, Tatjana held various client-centric roles where she honed her ability to anticipate and meet customer needs. She is known for her proactive approach, dedication, and commitment to providing top-notch client service.

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Work Background

Gatemaster TechClient Success Specialist

Mar. 2024United States

Alasandra & Co., LLCSmall Business Owner

Jul. 2021Fort Lauderdale, Florida, United States

KUS Americas, Inc.Key Account Sales Manager

Sep. 2022 - May. 2024Davie, Florida, United States

Cleveland ClinicAdministrative Program Coordinator/Executive Assistant

Jan. 2021 - Apr. 2023Weston, Florida, United States• Assisting Regional Director by managing projects, daily tasks, and calendar meeting management including scheduling, coordination, preparation, and facilitation • Maintaining reporting structures and resolving discrepancies for PAS leadership team including weekly multi-site report out meetings, patient referral report presentations, and preparing quarterly cash audits for the FL region by appropriate deadlines • Providing updates to PAS department via creation of the FL PAS SharePoint site and quarterly Town Hall meetings (co-produced with Director) • Communicating important deadlines, milestones, status updates, and steps for implementation regarding inter-departmental projects

KUSKey Account Manager

Jan. 2019 - Jan. 2021Davie, Florida, United States• Providing customer service to clients (OEM and retail customers) via phone/email/chat to answer technical questions and product needs • Managing several multimillion-dollar accounts; duties include placing/tracking purchase orders, ensuring inventory availability (logistics from HQ overseas), and creating rapport with purchasing managers • Processing customers sales orders through emails, customer portals, HubSpot, Woo-Commerce, Amazon Vendor Central, telephone, and faxes into QuickBooks • Completing standard office duties including scanning, copying, filing, data entry across multiple spreadsheets, and answering phone calls