Fujitsu New ZealandService Desk Analyst
Nov. 2017 - Sep. 2018Wellington & Wairarapa, New ZealandKey Responsibilities: • Windows Desktop 7 and 10
• Active Directory maintenance and Exchange
• Client PC connectivity - Ethernet, TCP/IP • Remote access tools.
• TfSNow and Vfire ticket systems
• Printer’s local, remote and server technician.
• Experience with MS Office 365 (Admin)
• Customer service and troubleshooting skills
• Assistance on scheduled maintenance upgrades
• Self-motivation and ability in punctuality, time management, presentation and administration. Providing first and second level support to the clients, ensuring prompt resolution of incidents and service requests, either by resolving them myself, or through appropriate escalation to a higher level. I manage calls from initiation to resolution, ensuring the customer is kept informed all the way, and ensuring expectations are set and met.