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Work Background
Corza MedicalOpthamology Sales
Mar. 2024
LHC GroupAccount Executive
Dec. 2023 - Mar. 2024
AIS HealthcareAccount Resource Manager, Team Lead
Jan. 2023 - Oct. 2023United StatesIn this role, I was responsible for implementing effective solutions by identifying areas for improvement through collaborative efforts. A key aspect of my role involved contributing to employee success by educating staff on the organizational mission, values, and goals. I facilitated prompt issue resolution by fostering open and professional relationships with team members, ensuring that any challenges or concerns were addressed in a timely manner. In addition, I kept team members informed about company updates and initiatives by organizing weekly team meetings, where we discussed progress, upcoming projects, and any relevant updates. By cultivating positive relationships with customers through an attentive approach and delivering exceptional services, I contributed to customer satisfaction and loyalty. • Set personal example by ensuring that each member understands expected behaviors and standards. • Ensured adherence to defined procedures and quality standards by providing leadership to 8-member team. • Enhanced team productivity and customer service delivery by providing training and mentorship to personnel. • Improved customer experience and satisfaction by delivering best-in-class service and troubleshooting problems.
AIS HealthcareField Reimbursement Manager
Aug. 2021 - Jan. 2023Dallas, Texas, United StatesAs a Field Reimbursement Manager, I provided crucial support, guidance, and assistance to colleagues within a fast-paced environment. My responsibilities included maintaining a strong understanding of medical terminology and procedures to effectively communicate with healthcare professionals and insurance providers. One of my key strengths was my self-motivation and personal responsibility in managing tasks and responsibilities. Moreover, I promoted clear and effective interaction with individuals by leveraging excellent verbal and written communication skills. • Increased number of claims paid in territory by threefold upon joining team. • Maintained high level of organization and attention to detail in all aspects of work. • Ensured confidentiality of patient information by observing strict procedures and adhering to privacy standards. • Demonstrated strong work ethic, characterized by dedication, reliability, and commitment to delivering high-quality results.
AIS HealthCareRegional Sales Manager
Jan. 2020 - Aug. 2021Dallas, Texas, United StatesAs a Regional Sales Manager, I was responsible for driving revenue growth and expanding market presence by devising innovative strategies tailored to regional performance and consumer buying trends. Collaborating closely with senior executives, I crafted highly effective sales strategies that consistently surpassed sales goals and service targets. My focus was on both retaining existing accounts and capturing new business, ensuring long-term business growth and fostering client loyalty through positive customer relationships. I actively engaged with customers during sales calls, leveraging these interactions to identify untapped growth opportunities and strengthen relationships. • Surpassed sales quotas and maximized profitability through strategic sales planning and execution. • Elevated brand visibility and attracted new customers by executing promotional events and trade shows. • Drove sales growth by engaging potential clients through dynamic product demonstrations and presentations. • Boosted brand visibility and increased revenue generation through product training, demonstrations, and consumer awareness initiatives. • Achieved regional sales targets by implementing strategic sales initiatives, fostering strong customer relationships, and providing exceptional account services.
AIS HealthCareRegional Account Manager
Sep. 2015 - Jan. 2020Greater Nashville AreaAs a Regional Account Manager, I took charge of the entire sales cycle, from initial lead processing to conversion and closing, which significantly contributed to increased sales within my territory. My responsibilities included identifying clients' needs, customizing solutions, and effectively closing sales deals. I maintained organized records of client interactions using customer relationship management systems, ensuring that no details were overlooked in managing the sales pipeline. Additionally, I promptly resolved any issues that arose, employing effective problem-solving strategies to ensure customer satisfaction. In my role, I adeptly managed customer complaints, facilitated negotiations, and resolved issues to the mutual satisfaction of both parties involved. Through proactive communication via phone, email, and face-to-face interactions, I nurtured relationships with existing accounts, fostering trust and loyalty. • Ensured long-term business growth by cultivating strong relationships with customers and community. • Achieved and exceeded company-defined sales quotas by delivering exceptional services and generating leads. • Generated leads by leveraging networking opportunities, making cold calls, and leveraging industry connections. • Drove operational excellence by managing day-to-day operations and decisions within self-directed work environment.
Wells FargoCustomer Service Team Lead
Oct. 2014 - Sep. 2015Birmingham, Alabama AreaI was responsible for optimizing overall productivity. I achieved this by organizing and prioritizing workflow through daily planning and ongoing team performance assessments. Furthermore, I assumed responsibility for addressing complex issues ethically. I minimized conflicts that resulted in improved customer satisfaction. I also facilitated clear communication with team members regarding job functions, responsibilities, and financial goals. • Achieved fastest promotion in history of phone bankers at Birmingham location. • Ensured compliance with established internal controls and policies, maintaining high standards of regulatory adherence and risk management.
Wells FargoPremier Banker
Dec. 2013 - Sep. 2015Birmingham, Alabama Area
Virginia College OnlineAdmissions Associate
May. 2012 - May. 2013Hoover, Alabama, United States
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