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Work Background
Business Owner
Katspresso Coffee ShopBusiness Owner
Aug. 2019Bacolod, Western Visayas, Philippines• Designed and developed a diverse menu including food items, beverages, and seasonal specials, resulting in increased customer satisfaction and repeat business • Directed daily store operations, tracked sales performance, and identified strategic supply sources to ensure optimal efficiency and profitability • Developed and executed monthly marketing strategies tailored to seasonal trends, evolving food and beverage preferences, and inventory fluctuations • Implemented ethical rules for the staff and trainings for high-end customer service • Led and managed a team of 5 high performing staff
Manager
GJones Fashion (Family Business)Manager
Mar. 2018 - Jul. 2019Bacolod, Western Visayas, Philippines• Oversaw all aspects of daily store operations, including staff management, inventory control, and customer service, ensuring a smooth and efficient operation • Implemented effective merchandising strategies resulting to a 20% month-on-month increase in sales in the first month of management • Developed and executed promotional events to drive foot traffic and increase brand visibility • Established strong vendor relationships to ensure consistent supply of best-sellers and new products
Sale Supervisor
PandoraSale Supervisor
Jan. 2013 - Jan. 2018Abu Dhabi Emirate, United Arab Emirates• Directed overall store operations, including inventory control, sales performance monitoring, and visual merchandising; achieved highest sales in the region in Dec 2016 • Received nomination for Employee of the Month for Pandora UAE and achieved a perfect 100% rating in mystery shopper evaluations twice • Spearheaded store-specific strategies enhancing overall profitability.. • Prepared comprehensive financial and sales reports, contributing to informed decision-making • Delivered exceptional customer service, providing a world-class "Pandora" experience to every customer
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