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Work Background
Katspresso Coffee ShopBusiness Owner
Aug. 2019Bacolod, Western Visayas, Philippines• Designed and developed a diverse menu including food items, beverages, and seasonal specials, resulting in increased customer satisfaction and repeat business
• Directed daily store operations, tracked sales performance, and identified strategic supply sources to ensure optimal efficiency and profitability
• Developed and executed monthly marketing strategies tailored to seasonal trends, evolving food and beverage preferences, and inventory fluctuations
• Implemented ethical rules for the staff and trainings for high-end customer service
• Led and managed a team of 5 high performing staff
GJones Fashion (Family Business)Manager
Mar. 2018 - Jul. 2019Bacolod, Western Visayas, Philippines• Oversaw all aspects of daily store operations, including staff management, inventory control, and customer service, ensuring a smooth and efficient operation
• Implemented effective merchandising strategies resulting to a 20% month-on-month increase in sales in the first month of management
• Developed and executed promotional events to drive foot traffic and increase brand visibility
• Established strong vendor relationships to ensure consistent supply of best-sellers and new products
PandoraSale Supervisor
Jan. 2013 - Jan. 2018Abu Dhabi Emirate, United Arab Emirates• Directed overall store operations, including inventory control, sales performance monitoring, and visual merchandising; achieved highest sales in the region in Dec 2016
• Received nomination for Employee of the Month for Pandora UAE and achieved a perfect 100% rating in mystery shopper evaluations twice
• Spearheaded store-specific strategies enhancing overall profitability..
• Prepared comprehensive financial and sales reports, contributing to informed decision-making
• Delivered exceptional customer service, providing a world-class "Pandora" experience to every customer
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