Kyle Lambden

Business Owner and Entrepreneur @Luxury Retail & Co Ltd

🔥 Startup Founder💸 Marketing✔️ ITBusiness Owner📝 Influencer or Blogger👍 Sales & BizDev

Kyle Lambden is a successful Business Owner and Entrepreneur who heads the Luxury Retail & Co Ltd company. With a keen eye for luxury trends and a deep understanding of the retail market, Kyle has successfully established himself as a leader in the industry. He leverages his vast experience and exceptional business acumen to drive the growth and success of his company. Over the years, his innovative strategies and customer-centric approach have contributed to the company's growth. His entrepreneurial spirit, coupled with his passion for luxury retail, continues to fuel his pursuit of excellence within the industry. Kyle Lambden's business journey serves as an inspiration to many budding entrepreneurs.

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Network Power<100 people

Roles

📝100%

Influencer or Blogger

👍100%

Sales & BizDev

🗿100%

Geos

🇿🇦100%

South Africa

Work Background

Apex Travel ManagementFounder & Operations Manager

Apr. 2023Gloucestershire, England, United Kingdom · Remote

DeltekCustomer Care Analyst

Nov. 2021Nottingham, England, United Kingdom- Improved operations and resolved problems while delivering exceptional service. - Responded to emergencies while remaining calm and effective under pressure. - Investigated and troubleshot problems swiftly and improved functionality. - Employed exceptional communication and relationship-building skills to develop trusting, professional client relationships. - Participated in continuous improvement by generating suggestions, and engaging in problem-solving activities to support teamwork. - Meeting weekly KPIs for support ticket closures and Knowledge base articles for training purposes - Meeting SLAs for customer response times - Used prioritisation, critical thinking and analytical skills to manage high-volume queues. - Troubleshoot customer issues quickly and efficiently and maintained an average resolution rate. - Referenced manuals and technical guides for fixes to identified issues.

Luxury Retail & CO LtdBusiness Owner

Mar. 2024 - Jul. 2024Gloucestershire, England, United Kingdom · RemoteAs the founder and owner of Luxury Retail & Co., I specialize in curating high-quality, evergreen products across Home & Garden, Fitness Equipment, Toys & Games, and Furniture sectors. Our brand is dedicated to elevating everyday living through luxury and sophistication, delivered directly to our customers via an innovative TikTok shop platform. In addition to our core offerings, we have expanded our product line to include designer clothing, carefully selected to align with our standards of luxury and quality. This new addition underscores our commitment to providing comprehensive lifestyle solutions that cater to the discerning tastes of our customers. At Luxury Retail & Co., we are distinguished by our exceptional customer service and super-fast delivery, enabled by a strategic partnership with one of the UK’s most reputable suppliers. My role involves strategic oversight, business development, and spearheading our marketing initiatives on digital platforms, ensuring that we not only meet but exceed customer expectations. Driven by a passion for entrepreneurship and a vision to transform consumer experiences in digital spaces, I am continuously exploring new avenues to enhance our brand and connect with modern consumers. Follow our journey as we redefine luxury retail in the digital age.

Barnardo'sIndependent Visitor (Voluntary)

Feb. 2021 - Mar. 2023On-site- Enabling a child or young person who is ‘looked after by the local authority, to have contact with someone independent of Social Services - Visiting, advising and befriending a ‘looked after child or young person placed in residential care or a foster home on a regular basis - Building an enduring trusting relationship over time by being a positive role model and participating in a range of activities with the child or young person to develop their emotional well-being, skills and interests - Supporting young people preparing to leave care to build the skills and confidence to live independently - Supporting health activities to foster better emotional health and well-being. - Participating fully in training and supervision - Volunteering within Barnardo's Basis and Values

PlanmecaCustomer Technical Support

Jun. 2019 - Oct. 2021Coventry, England, United KingdomActing as the first point of contact in efforts to solve technical customer issues and escalating where needed. • Answering, filtering, and prioritising emails and telephone calls, then assisting with queries directly and via the team. • Identifying individual equipment, spare parts details, and prices, then ensuring the processing of these inquiries in a timely manner. • Providing effective technical trouble-shooting – phone and remotely using TeamViewer, any desk, or Quick assist. • day-to-day stock management utilising the ERP system. • Overseeing the day-to-day activities of the field technicians and customer tech support teams, supported by senior management. • Scheduling of our highly skilled field technicians’ calendars to ensure the most effective use of their time and the optimum end-user customer experience. • Overseeing and managing service contracts with customers

Syeta BoutiqueFounder & Operations Manager

Sep. 2017 - Jan. 2020Coventry, England, United Kingdom · RemoteAs the Founder and Operations Manager of Syeta Boutique, I played a pivotal role in launching and scaling an e-commerce women's clothing brand that focused on unique, high-quality Polish clothing brands. I collaborated with my business partner to develop a comprehensive business plan and strategic goals, conducting market research to identify trends, customer preferences, and competitive positioning. I sourced top-tier clothing suppliers in Poland to ensure our customers received the highest quality products, negotiating contracts and maintaining strong relationships with suppliers to secure favourable terms and exclusive collections. Utilizing Shopify, I managed our online store, ensuring a seamless and user-friendly shopping experience while implementing inventory management systems to track stock levels, sales, and product performance. To drive traffic and sales, I created and executed targeted Facebook ad campaigns, leveraging our Facebook Page for brand awareness and customer engagement. I developed compelling advertising content and continuously monitored campaign performance to optimize ROI, while also collaborating on social media strategies to increase brand visibility. Through effective marketing strategies and operational efficiencies, I achieved £6000 in revenue within the first three months of launch. I analyzed sales data and customer feedback to refine our product offerings and marketing approaches continually. I oversaw the dropshipping process to ensure timely and accurate delivery of orders across the UK and Europe, managing customer inquiries, returns, and complaints to maintain high levels of satisfaction. As the business grew, I coordinated with my partner and family members to handle the increased workload, delegating tasks and responsibilities to ensure efficient operation and quality control. I also monitored and managed financial transactions, including budgeting, expense tracking, and revenue reporting.

Kelvatek LtdService Repair Technician

Feb. 2017 - May. 2019Bermuda Park, NuneatonCamlin/Kelvatek provide products and solutions across the electrical network - from high voltage asset monitoring equipment for helping utilities manage their transformers, generators and circuit breakers. My responsibilities are as follows: -Test faulty equipment to diagnose malfunctions using test equipment or software, and applying knowledge of the functional operation of electronic units and systems. -Inspect the components of industrial equipment for accurate assembly and installation or for defects, such as loose connections or frayed wires. -Perform preventative maintenance or calibration of equipment or systems. -Assemble, test, or maintain circuitry or electronic components, according to engineering instructions, technical manuals, or knowledge of electronics, using hand or power tools. -Adjust or replace defective or improperly functioning circuitry or electronics components, using hand tools or soldering iron. -Write reports or record data on testing techniques, laboratory equipment, or specifications to assist engineers.

Ward & RiderIT Support Technician

Feb. 2015 - Jan. 2017Coventry, United KingdomWard and Rider have been providing quality legal services for over 65 years to the people of Coventry and across the Midlands. Within the company, I held the position of IT Support Technician. My duties included providing IT support to our 90+ staff across the organisation whilst keeping downtime to a minimum. Proactively analysing and identifying faults and implementing the necessary fixes to resolve these faults within a fast paced environment. Administrating active directory, exchange server, Symantec spam manager, company website publication, monthly newsletters and responsible for maintaining the VOIP cisco unified telephone system. Achievements • Successfully implemented and completed an I.T infrastructure upgrade from Windows XP to Windows 7 • Successfully provided complete IT support to 90+ end users across the organisation • Resolving issue’s with minimum downtime • Exceeding expectations

LABORIEIT Support Technician

Oct. 2011 - Jan. 2015RugbyLaborie is one of the biggest suppliers of Medical Urodynamic Systems and consumables within UK, Europe and the rest of the world. I joined Laborie upon my completion of a Level 3 advanced IT apprenticeship, I was responsible for providing assistance to my IT manager and providing IT support throughout the organisation to over 50+ end users, I was responsible for the image development/deployment to our high-technology Urology and GI diagnostic products running windows 7. I was also responsible for the creation of the manuals and instruction’s for these products and providing regular training to our sale’s team and client’s. Achievements • Successfully implemented and completed an I.T infrastructure upgrade from Windows XP to Windows 7 • Introduce and train personnel to use our high-tech products • Providing IT support to 50+ end users with minimum downtime • Exceeding expectations • Completing projects within set deadline’s

L.C.RBusiness Owner

Jul. 2012 - Aug. 2014Bedworth, Warwickshire, United KingdomL.C.R was a business providing I.T consultation services to many local small businesses and providing PC. laptop, tablet and mobile phone repairs.

Zenos IT AcademyApprentice

Apr. 2011 - Aug. 2011Coventry, United KingdomI gained the following qualifications: Level 3 Diploma in ICT Professional Competence (Distinction) Level 3 Diploma in ICT Systems and Principles (Distinction) Level 2 Key Skills Communication (Pass) Level 2 Key Skills Application of Number (Pass) Microsoft MTA Networking Fundamentals (Pass) Microsoft MTA Operating System Fundamentals (Pass) CompTIA A+ IT Technician (220-702) (Pass) Level 2 Award in Employability and Personal Development (Pass)