Requests
78
Personal Pitch
Overview: Association Operations - Membership, Communication, Education, Tech
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Work Background
Smith Moore and Associates, IncPartner/Chief Information Officer
Jan. 2016 - Dec. 2023- Developed, managed, and led the IT strategy to drive organizational transformation, modernization, and growth in alignment with non-profit client needs.
- Selected project management software and set up systems to connect, standardize, and consolidate 6 departments into a single unified, universal system including education and change management for 15 staff. - Built the process and flow for onboarding 40+ new clients by examining and analyzing existing processes and systems, collecting data/files, and leading migrations to new software for association management, payments, and security.
Smith Moore and Associates, IncChief Information Officer
Jan. 2014 - Jan. 2016- Designed, developed, and formalized requirements for establishing a formal Design, Marketing, & Communications department by selecting new hires, creating processes and procedures, and supporting change management.
- Selected, configured, and implemented modern content management systems, learning management systems, membership databases, and certification workflows to reduce systems complexity and client costs.
- Led the redesign and migration of dozens of websites to streamline the user experience and maximize performance.
Smith Moore and Associates, IncDirector of Technology
Jan. 2010 - Jan. 2014- Hired, interviewed, selected, mentored, and managed a 15-person team, oversaw the technology budget, and directly managed 3 additional staff from the Technology and MarCom Departments.
- Led the implementation of Asana to systematize and unify project management across all company teams and migrated staff email to Google Apps and all internal communications to Slack to promote and facilitate collaboration.
- Created and implemented processes in Trello and Asana to standardize and streamline the collection and distribution of information from events and education staff to communications, design, and marketing staff with timelines and due dates.
Smith Moore and Associates, IncIT Manager
Oct. 2006 - Jan. 2010- Designed and managed websites on CMS platforms, implemented and maintained membership databases, and performed data migrations as the 4th employee hired at the company.
- Researched and presented Association Management software recommendations to the Board of Directors to secure buy-in and improve operational efficiencies for 15+ non-profit clients.
- Established, maintained, and migrated email and DNS services, managed and updated the company file server to Linux, QuickBooks server, and workstations for 15 company employees.
Coastal Web Online CorporationSystems Administrator/Support Representative
Sep. 2002 - Oct. 2006
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