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Work Background
InfosysInformation Technology Lead
Feb. 2022Software Engineer
Infosys ConsultingSoftware Engineer
Nov. 2018Bucharest, RomaniaComplaint and Feedback Management- Analyzing all income complaints, praises and improvements ideas, creating reports with weekly and monthly feedbacks, investigating with various departments the legitimacy of the complaints and their solutions. Service Now - Queue Manager - Monitoring and analyzing all income incidents, requests and tasks, gathering information, and splitting tasks based on business requierments. Service Now - Knowledge Base Creator - Creation of KB's based on problem resolutions. Symantec Encryption Desktop Console - monitoring from viruses alerts, malwares and outdated machines.
SCCM - Software deployment support/configurations for PC/VDI's Active Directory - Admin for users and groups admin accounts, setting permissions for users. Virtual Machines - support through Citrix Desktop Director.
Win 10 Support - Troubleshooting bug softwares and updating deployments from System Centre Configuration Manager (SCCM).
SME for MDM devices by supporting all income MDM errors, configurations through the MDM console.
MDM Trainer for Service Desk and EUC level explaining the MDM basic Concepts and Procedures.
INGDeployment and operations engineer
Nov. 2017 - Nov. 2018BucarestImplementing Service Now to the Esperanto deployment department in a agile manner. Service Now training for ING internals from Netherlands, creation of Knowledge bases following ITIL processes. . Monitoring the Service Now Queue for technical issues reported by entities based on data lake countries, raising Major Incidents and Problems, taking decisions of who can handle different business requirements. Reporting issues and errors in IGC ( IBM Infosphere Governance Catalog)., GHC, Esperanto database versions. Testing and deploying data packages in test environments in order to be further released and deployed by different data lakes. Facilitating the relationship between ING business analysts and technical entities around the world.
IBMTechnical Support Engineer at IBM Romania
May. 2015 - Nov. 2017BucarestPerforming in international software support delivery processes and environments; Respond to requests for technical and management assistance. Dispatch Engineer: Monitoring the Service Now Queue for incidents and requests, analyzing the income issues, raising Major Incidents, taking decisions of who can handle different situations and business requirments. Maintaining computer systems and networks through SCCM and VDI consoles. Installing and configuring computer hardware operating systems and applications;
Identifying and escalating situations requiring urgent attention; Providing initial remote technical software & hardware support to clients; Tracking and routing problems and requests and document resolutions; Investigating, diagnosing and solving computer software and hardware faults
Trainer for new hires and supervising junior level 1 agents and technical staff. Used and supported technologies include:
OS/Application Virtualization platforms: VMWare vCloud, Citrix XenApp, Citrix Receiver, APPV
Supported Standalone OS: Microsoft Server 2008 / Microsoft Windows 7, IOS and Blackberry Enterprise.
Supported Applications include: Lotus Notes 8.5, Microsoft Office, Cisco Jabber, Aspect Uniphi and Unified Connect, Checkpoint VPN, Internet browsers, client internally developed apps.
User Management Tools: Tivoli Identity Manager, Active Directory, IBM Mainframe programs, Checkpoint VPN Certificate generation, CISCO VoIP management.
Other supported hardware: Lenovo, HP and Dell laptops, Lexmark Network Printers, Cisco Routers and Phones, Blackberry Mobile Phones, IPads etc.
Deutsche Telekom AGSaveDesk - Rezidential Sales
Oct. 2013 - May. 2015Bucarest- Maintaining the database and contracts of the Telekom clients using the platform Fusion ( Siebel Systems)
- deliver sales talks, in order to negociate existing contracts and services of the customers, describing the company's products or services. - adjust sales scripts to better target the needs and interests of specific individuals. - telephone or write e-mails to respond to correspondence from customers or to follow up initial sales contacts. - schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations. - follow-up on unregistered orders and contact the client in order to offer him the information needed to sign the contract - solve product or tehnic service issues signaled by the customer - records the conversation and the sale in the software used by the company like the Siebel Systems or Contact Center Application - prepares the contract and technical support for the service or goods provided after the sale
ASV Wien- Amateur Sports ViennaSenior and Junior Coach at ASV Vienna – Waterpolo and Swimming Coach
Sep. 2011 - Aug. 2013Vienna, Austria- organize and supervise the team's trainings;
- organize the represented department;
- training sessions organized for the team's players;
- professional analysis of the team's members and, subsequently, the latters' training, in order to raise the degree of efficiency of the entire team.
MERCURY 360Quality Assurance Auditor/Inspector
Jun. 2008 - Jan. 2011Bucharest, Romania-Perform tests and inspections on customer product as required (Nestle machineries)
-Summarize and report test results in such a manner that appropriate engineering personnel can evaluate the systems or components and take appropriate action procedures and current sampling plans
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