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Work Background
Bank of GeorgiaEngeneering Lead
Jan. 2025Tbilisi, Georgia
Bank of GeorgiaSolutions Architect
Dec. 2020 - Jan. 2025Georgia
FINCA Bank GeorgiaIT Business Analyst
Oct. 2018 - Dec. 2020TbilisiProjects Handled:
• Unified Front-end solution for Loan application management (Integrated with Scoring system);
• Loan Application Scoring system (integrated with the Front-end solution);
• HR System, Employee Self-Service and Intranet Implementation.
Liberty BankIT Business Analyst
Mar. 2018 - Sep. 2018TbilisiProjects handled:
• Unified CRM Solution;
• HR System, Employee Self-Service and Intranet (part of the ERP);
• Contact Center (Call Center, Online Chat, First-line Technical Support) automation and process improvement.
Geocell - ჯეოსელიEnterprise Products and Solution Development Expert
May. 2014 - Mar. 2018TbilisiMain activities and responsibilities:
▪ Designing, creating new products & solutions, modifying old ones mainly for B2B segment;
▪ Digesting solution partner ecosystem for further partnership;
▪ Consulting SME customers and helping them grow by optimizing their processes, strategies and helping them in sales;
▪ Pricing and Offering Management;
▪ Tender / Bid Management. Major Projects handled:
• Billing System swap project in 2016: Business analysis and project management from business units;
• Billing System swap project in 2014: Testing Manager;
• PCRF Platform swap project 2017: Business analysis;
• B2B Selfcare portal implementation.
Geocell - ჯეოსელიCall Center Team Leader (Customer Care)
Sep. 2012 - Apr. 2014TbilisiMain activities and responsibilities:
▪ Continues improvement of Contact Centre processes;
▪ Managing and couching group of Call Centre representatives;
▪ Daily/Monthly/Quarterly reporting of CC performance;
▪ Call Centre shift management;
▪ Recruitment of new representatives. Other Activities and Projects:
• Launching Geocell Online Support platform (Project Manager / Business Analyst / Product Owner);
Geocell - ჯეოსელიCall Center Agent
Apr. 2010 - Sep. 2012TbilisiMain activities and responsibilities:
▪ Handling incoming calls to company’s Call Center;
▪ Couching newcomer agents. Other Activities and Projects:
• Part-time worker in Finance Department as a collection specialist.
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