Sheila Safira - Marketing & Project Management, Healthcare

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Work Background

PT Indopasifik Medika InvestamaMarketing Lead

Jul. 2022Jakarta Raya, Indonesia- Create marketing campaign from planning to execution, and ensure the campaigns run effective in generating revenue and smooth in operations. - Provide strategic initiative for marketing and customer service, focus on customer experience improvement for B2B & B2C customer. - Manage social media advertisement, in Meta Ads and Google Ads platform, focus on increase awareness and customer acquisition. - Manage data reporting, dashboards and metrics for Marketing and Customer Service performance. - Stakeholders management

Homecare24.idHead Of Commercial

May. 2021 - Sep. 2021Jakarta Raya, Indonesia- Defined and implemented sales strategy for selling product and service. - Collaborated with marketing team to penetrate key market. - Directed the sales team in generating clear proposals that lead to clients satisfaction and revenue growth. - Investigated factors impacting sales performance. - Review sales performance by analyzing performance report. - Maintained performance information to management by providing weekly report.

Homecare24.idBusiness Development

Dec. 2019 - Apr. 2021Jakarta Raya, Indonesia- Identified new business opportunities. - Planned and developed new business channel. - Liaised with other department to support the new business (IT, operations, marketing, product, finance) - Planned persuasive approaches and present proposals to potential client/partner. - Built and maintained relationship with partner. - Develop business performance strategy. - Maintained performance information to management by providing weekly report. - As a Project Manager for business expansion (from plan to action)

PT Bhinneka Life SyariahStrategic Initiative Management Officer

Dec. 2018 - Nov. 2019Indonesia- Assessing user's requirement for initiative. - Define business process (before & after initiative). - Set up meeting with vendor and present user's requirement. - Monitor and ensure initiative's progress align with the timeline.

PT Bhinneka Life SyariahClaim Supervisor

Sep. 2017 - Nov. 2018Indonesia- In charge in Operation's Subject Matter Expert (SME) - Develop Business Process for Operations (New Business, Underwriting, Policy Owner Service, Claim, and Customer Service). - Develop Business Requirement System for whole Operations. - Participate in System's User Acceptance Test (UAT)

PT. AXA Mandiri Financial ServicesPersonal Assistant to Director

Jul. 2016 - Aug. 2017- Organized Director's daily schedule and logistics. - Organized internal and external operations events. - Managed correspondence, report, and documents. - Ensure all the schedules align with operation's project timeline.

PT. AXA MANDIRI FINANCIAL SERVICESClaim Analyst

Feb. 2015 - Jun. 2016- Processed incoming health and life insurance claim based on product provision. - Ensure the claims are analyzed precisely. - Maintain performance information by providing claim report (daily). - Liaise with Customer Service to handle customer complain regarding claim execution.

RS Siaga RayaMarketing Staff

Dec. 2013 - Dec. 2014- Develop and implement marketing plan to generate revenue. - Set up meeting with insurance partner. - Develop new partnership with insurance. - Liaise with internal units (Legal, Finance, and Admission) to launch new partner. - Develop company marketing tools (company profile, brochures, calendars, and other marketing assets). - Maintain company performance by providing customer satisfaction report (monthly) to management.