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Work Background
PT Indopasifik Medika InvestamaMarketing Lead
Jul. 2022Jakarta Raya, Indonesia- Create marketing campaign from planning to execution, and ensure the campaigns run effective in generating revenue and smooth in operations.
- Provide strategic initiative for marketing and customer service, focus on customer experience improvement for B2B & B2C customer. - Manage social media advertisement, in Meta Ads and Google Ads platform, focus on increase awareness and customer acquisition.
- Manage data reporting, dashboards and metrics for Marketing and Customer Service performance. - Stakeholders management
Homecare24.idHead Of Commercial
May. 2021 - Sep. 2021Jakarta Raya, Indonesia- Defined and implemented sales strategy for selling product and service.
- Collaborated with marketing team to penetrate key market. - Directed the sales team in generating clear proposals that lead to clients satisfaction and revenue growth.
- Investigated factors impacting sales performance.
- Review sales performance by analyzing performance report. - Maintained performance information to management by providing weekly report.
Homecare24.idBusiness Development
Dec. 2019 - Apr. 2021Jakarta Raya, Indonesia- Identified new business opportunities.
- Planned and developed new business channel.
- Liaised with other department to support the new business (IT, operations, marketing, product, finance)
- Planned persuasive approaches and present proposals to potential client/partner.
- Built and maintained relationship with partner.
- Develop business performance strategy.
- Maintained performance information to management by providing weekly report.
- As a Project Manager for business expansion (from plan to action)
PT Bhinneka Life SyariahStrategic Initiative Management Officer
Dec. 2018 - Nov. 2019Indonesia- Assessing user's requirement for initiative.
- Define business process (before & after initiative).
- Set up meeting with vendor and present user's requirement.
- Monitor and ensure initiative's progress align with the timeline.
PT Bhinneka Life SyariahClaim Supervisor
Sep. 2017 - Nov. 2018Indonesia- In charge in Operation's Subject Matter Expert (SME)
- Develop Business Process for Operations (New Business, Underwriting, Policy Owner Service, Claim, and Customer Service).
- Develop Business Requirement System for whole Operations.
- Participate in System's User Acceptance Test (UAT)
PT. AXA Mandiri Financial ServicesPersonal Assistant to Director
Jul. 2016 - Aug. 2017- Organized Director's daily schedule and logistics.
- Organized internal and external operations events.
- Managed correspondence, report, and documents.
- Ensure all the schedules align with operation's project timeline.
PT. AXA MANDIRI FINANCIAL SERVICESClaim Analyst
Feb. 2015 - Jun. 2016- Processed incoming health and life insurance claim based on product provision. - Ensure the claims are analyzed precisely.
- Maintain performance information by providing claim report (daily). - Liaise with Customer Service to handle customer complain regarding claim execution.
RS Siaga RayaMarketing Staff
Dec. 2013 - Dec. 2014- Develop and implement marketing plan to generate revenue. - Set up meeting with insurance partner.
- Develop new partnership with insurance.
- Liaise with internal units (Legal, Finance, and Admission) to launch new partner. - Develop company marketing tools (company profile, brochures, calendars, and other marketing assets). - Maintain company performance by providing customer satisfaction report (monthly) to management.
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