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Work Background
Career CompassCareer Coach and Co-Founder
May. 2024Costa Rica
AmazonTalent Development Specialist
Jun. 2020 - Apr. 2024Costa Rica๐ฃ๐ฟ๐ผ๐ท๐ฒ๐ฐ๐ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐ ๐ฎ๐ป๐ฑ ๐ฆ๐ฎ๐ฎ๐ฆ ๐๐บ๐ฝ๐น๐ฒ๐บ๐ฒ๐ป๐๐ฎ๐๐ถ๐ผ๐ป - Developed a project management framework, facilitating transition of 30+ projects to Asana.
- Led 30+ training specialist through comprehensive project planning, KPI establishment, and process - documentation, expediting management approval.
- Spearheaded the adoption of SaaS systems, coaching 30+ individuals ensuring proper concept application. ๐ง๐ฎ๐น๐ฒ๐ป๐ ๐๐ฒ๐๐ฒ๐น๐ผ๐ฝ๐บ๐ฒ๐ป๐ - Engineered a high-efficiency year-round development program for Training Ops personnel, aligning organizations resources with objectives. - Created adaptive learning journeys bridging critical knowledge gaps in technical and soft skills for 120+ training specialists globally, with minimal time investment.
- Crafted custom assessments and projects, while addressing individual needs with targeted feedback for a team of 30+. ๐๐น๐ผ๐ฏ๐ฎ๐น ๐ง๐ฟ๐ฎ๐ถ๐ป๐ถ๐ป๐ด - Improved case handling time by 7% with a contact type tool, resulting in a 5% reduction in support requests from new hires.
- Integrated and classified 500+ SOPs and tools into an add-on to the primary contact management system.
- Provided individual coaching for associates in 2000+ live contacts per year, with a handling time 4 minutes below team average.
- Maintained a service satisfaction rate above 98%, training 100+ new hire and up skill classes.
- Showcased excelling top performance handling 25% more live contacts per month than the team average. ๐ฃ๐ฒ๐ฟ๐ณ๐ผ๐ฟ๐บ๐ฎ๐ป๐ฐ๐ฒ ๐๐ผ๐ฎ๐ฐ๐ต๐ถ๐ป๐ด ๐ฎ๐ป๐ฑ ๐ ๐ฒ๐ป๐๐ฎ๐น ๐๐ฒ๐ฎ๐น๐๐ต ๐๐ฑ๐๐ผ๐ฐ๐ฎ๐๐ฒ - Pioneered a mental health program for Training Ops globally, teaching them soothing techniques.
- Engaged with 100+ training specialists delivering 1-hour live practical stress management sessions across AMER, EMEA and APAC.
- Implemented micro-meditation sessions in new hire classes before live contact interactions, decreasing by 15% self-perceived stress levels.
Essential Air LATAMCEO & Co-Founder
Jan. 2016 - Dec. 2020Costa Rica๐๐๐๐ถ๐ป๐ฒ๐๐ ๐ฃ๐น๐ฎ๐ป๐ป๐ถ๐ป๐ด ๐ฎ๐ป๐ฑ ๐ฃ๐ฟ๐ผ๐ท๐ฒ๐ฐ๐ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐ - Pioneered founding the 1st startup in LATAM of its kind.
- Led the expansion to a regional brand, with multiple manufacturing centers across South America.
- Recruited 2 co-founders, plus 10 cross-functional team members.
- Oversaw workflows in areas like international logistics, engineering, web development, and marketing.
- Conducted 40+ hours of market research on global trends, validating market opportunities.
- Created a business, financial and project plan to drive growth trajectory. ๐ก๐ฒ๐ด๐ผ๐๐ถ๐ฎ๐๐ถ๐ผ๐ป ๐ฎ๐ป๐ฑ ๐๐๐ป๐ฑ๐ฟ๐ฎ๐ถ๐๐ถ๐ป๐ด - Raised US$70,000+ in funds for business development and market launch
- Represented the company in 30+ investor meetings, fundraisers and media events.
- Structured franchise agreements to expand operations in Colombia, Ecuador and Chile.
- Negotiated a 30% reduction in cost of essential materials from key vendors in China. ๐ฅ๐ฒ๐๐ฒ๐ฎ๐ฟ๐ฐ๐ต ๐ฎ๐ป๐ฑ ๐ ๐ฎ๐ฟ๐ธ๐ฒ๐ ๐ฆ๐๐ฟ๐ฎ๐๐ฒ๐ด๐ - Orchestrated a global launching campaign with powerful storytelling that resonated with target audiences.
Union Internationale de Futnet (UNIF)Co-Founder & Council Member
Jan. 2010 - Dec. 2019https://www.futnetworld.com๐๐น๐ผ๐ฏ๐ฎ๐น ๐๐ผ๐๐ป๐ฑ๐ถ๐ป๐ด - Co-founded the Union Internationale de Futnet (UNIF) along representatives from 15 European countries. - Co-established a global organization committed to the advancement of futnet. - Led negotiations at the founding meeting securing the Vice-Presidency to Costa Rica.
- Positioned Costa Rica as the only founding member country from LATAM. ๐ฆ๐๐ฎ๐ธ๐ฒ๐ต๐ผ๐น๐ฑ๐ฒ๐ฟ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐ ๐ฎ๐ป๐ฑ ๐ก๐ฒ๐๐๐ผ๐ฟ๐ธ๐ถ๐ป๐ด - Represented Costa Rica at the UNIF General Assembly for 10 years.
- Served as a liaison for Latin American countries interested in joining the federation. - Performed 150+ hours of research in social media prospecting potential sports managers across Latin America. ๐ ๐ฒ๐ป๐๐ผ๐ฟ๐ถ๐ป๐ด ๐ฎ๐ป๐ฑ ๐๐ผ๐ฎ๐ฐ๐ต๐ถ๐ป๐ด - Conducted extensive outreach and data gathering from international federations to understand the global landscape of futnet.
- Translated promotional materials for Spanish-speaking countries.
- Shared strategic insights on overcoming the initial challenges to maintain momentum.
- Developed promotional materials for new members aiding in their efforts to pitch the sport with a unified key message. ๐ฅ๐ฒ๐๐ฒ๐ป๐๐ฒ ๐๐ฟ๐ผ๐๐๐ต - Guided Mexico and Colombia through the process of joining UNIF, expanding the federation's membership and influence in the region.
Municipalidad de San JosรฉTechnical Project Manager and Advisor
Jan. 2015 - Aug. 2018Costa Rica๐ฆ๐ฎ๐ฎ๐ฆ ๐๐บ๐ฝ๐น๐ฒ๐บ๐ฒ๐ป๐๐ฎ๐๐ถ๐ผ๐ป ๐ฎ๐ป๐ฑ ๐๐ป๐ป๐ผ๐๐ฎ๐๐ถ๐ผ๐ป - Adapted a Kanban based framework into a web-based project management application (Trello) to streamline documentation management. - Ensured a 93% on-time response rate to information requests within 45 days of system adoption.
- Improved the previous on-time response rate by 32%.
- Analyzed and digitalized 1000+ pages of documentation to create a case study.
- Created an inclusive training for 75+ people from all backgrounds. ๐ฆ๐๐ฎ๐ธ๐ฒ๐ต๐ผ๐น๐ฑ๐ฒ๐ฟ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐ ๐ฎ๐ป๐ฑ ๐๐ผ๐ป๐ณ๐น๐ถ๐ฐ๐ ๐ฅ๐ฒ๐๐ผ๐น๐๐๐ถ๐ผ๐ป - Facilitated technical knowledge transfer in a clear language to city 50+ council members.
- Ensured understanding of processes, regulations, and scope , facilitating decision making in 400+ meetings. - Mediated in 100+ community meetings reaching common agreements, nurturing an open dialogue with key stakeholders. ๐ฃ๐ฟ๐ผ๐ท๐ฒ๐ฐ๐ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐ ๐ฎ๐ป๐ฑ ๐ง๐ฒ๐ฐ๐ต๐ป๐ถ๐ฐ๐ฎ๐น ๐ช๐ฟ๐ถ๐๐ถ๐ป๐ด - Participated in 15-20 technical commission meetings a month.
- Collaborating with a group of 100+ council members and technical personnel to review project proposals -and compliance with regulations.
- Analyzed between 150 and 500 pages of technical, financial, and legal documentation weekly.
- Produced 50 executive-level briefings annually, synthesizing complex technical information for council members.
- Engaged in budget analysis of hundreds of projects per year, assisting the oversight of a $140 million annual budget. ๐๐ป๐๐ฒ๐๐๐ถ๐ด๐ฎ๐๐ถ๐ผ๐ป๐ ๐ฎ๐ป๐ฑ ๐๐ผ๐บ๐ฝ๐น๐ถ๐ฎ๐ป๐ฐ๐ฒ - Conducted 10+ investigations into alleged cases of misconduct, that led to multiple convictions and corrective actions.
Presidential Campaign for Carlos Alvarado QuesadaProject Manager & Chief Staff Photographer
Jan. 2017 - May. 2018๐ฃ๐ฟ๐ผ๐ท๐ฒ๐ฐ๐ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐ ๐ฎ๐ป๐ฑ ๐ฆ๐๐ฎ๐ธ๐ฒ๐ต๐ผ๐น๐ฑ๐ฒ๐ฟ ๐๐ผ๐บ๐บ๐๐ป๐ถ๐ฐ๐ฎ๐๐ถ๐ผ๐ป - Adapted daily Agile-based meetings for a 40+ team members across multiple shifts and locations.
- Optimized output through precise time allocation into complex scheduling array with fluctuating availability of personnel.
- Coordinated with Communications Manager, stakeholders and production team ensuring the delivery of 1000+ pieces of content a month. ๐๐ต๐ถ๐ฒ๐ณ ๐ฆ๐๐ฎ๐ณ๐ณ ๐ฃ๐ต๐ผ๐๐ผ๐ด๐ฟ๐ฎ๐ฝ๐ต๐ฒ๐ฟ - Developed and executed visual narrative strategy that advanced the candidateโs brand from awareness to advocacy over a 12-month campaign period.
- Curated a catalog of 30,000 images across 150+ events, boosting campaign responsiveness, distribution and engagement.
- Mentored a team of 7 photographers, ensuring consistent, high-quality visual content. ๐๐ถ๐๐ฐ๐ฟ๐ฒ๐๐ถ๐ผ๐ป ๐ฎ๐ป๐ฑ ๐๐ผ๐ป๐ณ๐ถ๐ฑ๐ฒ๐ป๐๐ถ๐ฎ๐น๐ถ๐๐ - Maintained strict confidentiality during sensitive candidate communications, fostering a secure environment for strategy discussions.
Costa Rican Association of FutnetCo-funder & Head Coach of National Teams
Jan. 2009 - Dec. 2016Costa Rica๐๐ฒ๐ฎ๐ฑ๐ฒ๐ฟ๐๐ต๐ถ๐ฝ ๐ฎ๐ป๐ฑ ๐๐ผ๐ฎ๐ฐ๐ต๐ถ๐ป๐ด - Co-founded the 1st futnet association in LATAM.
- Balanced multiple roles including Head Coach of National Teams, board member, fundraiser, and event coordinator.
- Authored the constitution act for the national association, establishing a formal framework for the sport.
- Led the National Team to World Championship in their second participation at a World Cup.
- Introduced an interdisciplinary approach to enhance player performance. ๐ฃ๐ฟ๐ผ๐ท๐ฒ๐ฐ๐ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐ ๐ฎ๐ป๐ฑ ๐ฆ๐๐ฟ๐ฎ๐๐ฒ๐ด๐ถ๐ฐ ๐ฃ๐น๐ฎ๐ป๐ป๐ถ๐ป๐ด - Organized and managed annual tournaments with participation from 8 team.
- Managed venue logistics, sponsorships and staff recruitment for a 3-month event for 3 years.
- Developed a strategic plan to introduce futnet in high schools reaching 10000+ students a the year.
- Proposed innovative tournament scheduling to adapt to Costa Rica's unique weather patterns to ensure maximum participant turnout. ๐ฆ๐๐ฎ๐ธ๐ฒ๐ต๐ผ๐น๐ฑ๐ฒ๐ฟ ๐๐ผ๐บ๐บ๐๐ป๐ถ๐ฐ๐ฎ๐๐ถ๐ผ๐ป๐ ๐ฎ๐ป๐ฑ ๐๐ผ๐บ๐บ๐๐ป๐ถ๐๐ ๐๐๐ถ๐น๐ฑ๐ถ๐ป๐ด - Grew a casual university pastime into a formalized sport association with national reach.
- Maintained effective communication with media and sponsors, ensuring engagement and support.
- Secured sponsorship for team members to attend to a week-long training camp in the Czech Republic. ๐๐๐ป๐ฑ๐ฟ๐ฎ๐ถ๐๐ถ๐ป๐ด - Secured US$35,000+ in funds to support sport development and international participation.
FIFADelivery Manager @ Women's World Cup 2014
Jan. 2013 - Dec. 2014Costa Rica๐ฃ๐ฟ๐ผ๐ท๐ฒ๐ฐ๐ ๐๐ฒ๐น๐ถ๐๐ฒ๐ฟ๐ ๐ฎ๐ป๐ฑ ๐ง๐ฟ๐ฎ๐ป๐๐ถ๐๐ถ๐ผ๐ป ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐ - Conducted Scrum-based meetings with 50+ stakeholders for dozens of workflows.
- Reported on milestone completion to FIFA counterparts in Zurich on a weekly basis.
- Handover 2 stadiums to FIFA Venue Managers for event execution 9 days earlier than expected.
- Delivered double the amount of venues than the other delivery managers in the team.
- Streamlined approval of 20+ governmental permits for the tournament in 10+ public institutions.
- Secured full permit approval 3 weeks before the deadline.
- Analyzed 1,000 pages of FIFAโs SOPs to create a 6 month plan with deliverables from 50+ stakeholders. ๐ฆ๐๐ฎ๐ธ๐ฒ๐ต๐ผ๐น๐ฑ๐ฒ๐ฟ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐ ๐ฎ๐ป๐ฑ ๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐ - Aided team members to secure resources, expedite permit approval and collaboration from public institutions and sport federations. ๐๐๐ฒ๐ป๐ ๐๐ผ๐ผ๐ฟ๐ฑ๐ถ๐ป๐ฎ๐๐ถ๐ผ๐ป ๐ฎ๐ป๐ฑ ๐๐๐ป๐ฑ ๐ฅ๐ฎ๐ถ๐๐ถ๐ป๐ด (๐๐ฎ๐ป ๐ญ๐ผ๐ป๐ฒ ๐ฃ๐ฟ๐ผ๐ฑ๐๐ฐ๐ฒ๐ฟ) - Secured US$50,000 in donations from local artist in entertainment performances during the competition.
- Organized a two-week event of live music production, drawing an attendance of 40,000+people.
- Negotiated US$10,000 in services from the local government in services like security.
- Oversaw structural and sound installation at the venue.
Municipalidad de San JosรฉBoard of Directors, Sports and Recreation Committee
Jan. 2010 - Dec. 2014Costa RicaElected by the City Council for 2 consecutive terms to prepare the city's sport facilities to host Costa Ricaโs 1st Olympic-cycle competition and FIFA World Cup. ๐๐๐ฑ๐ด๐ฒ๐ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐ ๐ฎ๐ป๐ฑ ๐ข๐๐ฒ๐ฟ๐๐ถ๐ด๐ต๐ - Managed an annual budget of US$3 million, balancing competing demands between operations and programs.
- Analyzed 300+ of tender offers per year ensuring best terms for the institution and compliance.
- Engaged in financial planning for the allocation and utilization of funds for programs serving 30,000+ people monthly. ๐ฃ๐ฟ๐ผ๐ท๐ฒ๐ฐ๐ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐ ๐ฎ๐ป๐ฑ ๐๐บ๐ฝ๐น๐ฒ๐บ๐ฒ๐ป๐๐ฎ๐๐ถ๐ผ๐ป - Launched Domingos Familiares Sin Humo, a summer long recreational program with a yearly attendance of 150,000 people.
- Secured sponsorship from Ministry of Health, private companies and Chambers of Commerce bringing $70,000 in funds annually.
- Launched daily free health programs covering ages from 0 to 65+ across 11 districts serving 40,000+ people monthly.
- Sponsored the creation Feria Verde, the largest organic market in a metropolitan area in Costa Rica.
- Coordinated with 20+ sport federations securing 500+ of free exhibitions and classes a year. ๐ฅ๐ฒ๐๐ฒ๐ป๐๐ฒ ๐๐ฟ๐ผ๐๐๐ต ๐ฎ๐ป๐ฑ ๐ ๐ผ๐ฑ๐ฒ๐ฟ๐ป๐ถ๐๐ฎ๐๐ถ๐ผ๐ป - Negotiated with Adidas to obtain a donation of $175K+ in uniforms and sports implements for competition teams.
- Partnered with electronic ticket company to modernize rental facility process, increasing revenue by 12% monthly.
- Oversaw the migration to a modern financial management system reducing costs by 20% monthly.
- Implemented synthetic grass soccer fields in key facilities, increasing utilization by 400% during rainy season. ๐๐ฎ๐ฐ๐ถ๐น๐ถ๐๐ ๐๐ฒ๐๐ถ๐ด๐ป ๐ฎ๐ป๐ฑ ๐๐ผ๐ป๐๐๐ฟ๐๐ฐ๐๐ถ๐ผ๐ป - Oversaw the construction of US$5 million state-of-the-art sports arena with facilities for 15+ disciplines.
- Launched 2 fully equipped municipal gyms in high-density areas providing accessible fitness programs.
International Olympic Committee โ IOCProgram Manager @ X Central American Games 2013
Jan. 2011 - Dec. 2013Costa Rica๐ฃ๐ฟ๐ผ๐ด๐ฟ๐ฎ๐บ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐ ๐ฎ๐ป๐ฑ ๐ง๐ฟ๐ฎ๐ป๐๐ถ๐๐ถ๐ผ๐ป ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐ - Led a multidisciplinary team 15+ project managers from planning to delivery in areas like infrastructure, IT, logistics, medical, hospitality, security.
- Aided in the organization of the 1st Olympic-cycle event in Costa Rica, hosting 2,500+ athletes and 80,000+ attendees.
- Expanded the organizing team from 10 people to over 300 professionals and 3,000 volunteers.
- Drove the project from inception to execution. ๐ฅ๐ถ๐๐ธ ๐ฎ๐ป๐ฑ ๐๐ฟ๐ถ๐๐ถ๐ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐ - Directed the Control Room, a real-time operations center during the competition.
- Led a team of 50+ stakeholders to resolve issues promptly across 26 simultaneous disciplines at 20+ venues.
- Secured a 3-day risk mitigation workshop partnering with key stakeholders from 2012 London Olympic Games. ๐๐ฎ๐๐ฎ ๐๐ป๐ฎ๐น๐๐๐ถ๐ ๐ฎ๐ป๐ฑ ๐ง๐ฒ๐ฐ๐ต๐ป๐ถ๐ฐ๐ฎ๐น ๐ช๐ฟ๐ถ๐๐ถ๐ป๐ด - Standardized operating procedures from 20+ teams into a comprehensive Competition Operational Handbook.
- Secured approval on the 1st draft to the Competition Operational Handbook by members of International Olympic Committee. ๐๐๐ป๐ฑ๐ฟ๐ฎ๐ถ๐๐ถ๐ป๐ด ๐ฎ๐ป๐ฑ ๐๐ป๐ป๐ผ๐๐ฎ๐๐ถ๐ผ๐ป - Raised US$25,000 in donations from leading regional universities and private companies to develop a carbon measurement mechanism for large-scale sporting events
- Enabled the path towards achieving carbon neutrality for future Olympic-cycle competitions.
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