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Work Background
Career CompassCareer Coach and Co-Founder
May. 2024Costa Rica
AmazonTalent Development Specialist
Jun. 2020 - Apr. 2024Costa Rica๐ฃ๐ฟ๐ผ๐ท๐ฒ๐ฐ๐ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐ ๐ฎ๐ป๐ฑ ๐ฆ๐ฎ๐ฎ๐ฆ ๐๐บ๐ฝ๐น๐ฒ๐บ๐ฒ๐ป๐๐ฎ๐๐ถ๐ผ๐ป - Developed a project management framework, facilitating transition of 30+ projects to Asana.
- Led 30+ training specialist through comprehensive project planning, KPI establishment, and process - documentation, expediting management approval.
- Spearheaded the adoption of SaaS systems, coaching 30+ individuals ensuring proper concept application. ๐ง๐ฎ๐น๐ฒ๐ป๐ ๐๐ฒ๐๐ฒ๐น๐ผ๐ฝ๐บ๐ฒ๐ป๐ - Engineered a high-efficiency year-round development program for Training Ops personnel, aligning organizations resources with objectives. - Created adaptive learning journeys bridging critical knowledge gaps in technical and soft skills for 120+ training specialists globally, with minimal time investment.
- Crafted custom assessments and projects, while addressing individual needs with targeted feedback for a team of 30+. ๐๐น๐ผ๐ฏ๐ฎ๐น ๐ง๐ฟ๐ฎ๐ถ๐ป๐ถ๐ป๐ด - Improved case handling time by 7% with a contact type tool, resulting in a 5% reduction in support requests from new hires.
- Integrated and classified 500+ SOPs and tools into an add-on to the primary contact management system.
- Provided individual coaching for associates in 2000+ live contacts per year, with a handling time 4 minutes below team average.
- Maintained a service satisfaction rate above 98%, training 100+ new hire and up skill classes.
- Showcased excelling top performance handling 25% more live contacts per month than the team average. ๐ฃ๐ฒ๐ฟ๐ณ๐ผ๐ฟ๐บ๐ฎ๐ป๐ฐ๐ฒ ๐๐ผ๐ฎ๐ฐ๐ต๐ถ๐ป๐ด ๐ฎ๐ป๐ฑ ๐ ๐ฒ๐ป๐๐ฎ๐น ๐๐ฒ๐ฎ๐น๐๐ต ๐๐ฑ๐๐ผ๐ฐ๐ฎ๐๐ฒ - Pioneered a mental health program for Training Ops globally, teaching them soothing techniques.
- Engaged with 100+ training specialists delivering 1-hour live practical stress management sessions across AMER, EMEA and APAC.
- Implemented micro-meditation sessions in new hire classes before live contact interactions, decreasing by 15% self-perceived stress levels.
Presidential Campaign for Carlos Alvarado QuesadaProject Manager & Chief Staff Photographer
Jan. 2017 - May. 2018๐ฃ๐ฟ๐ผ๐ท๐ฒ๐ฐ๐ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐ ๐ฎ๐ป๐ฑ ๐ฆ๐๐ฎ๐ธ๐ฒ๐ต๐ผ๐น๐ฑ๐ฒ๐ฟ ๐๐ผ๐บ๐บ๐๐ป๐ถ๐ฐ๐ฎ๐๐ถ๐ผ๐ป - Adapted daily Agile-based meetings for a 40+ team members across multiple shifts and locations.
- Optimized output through precise time allocation into complex scheduling array with fluctuating availability of personnel.
- Coordinated with Communications Manager, stakeholders and production team ensuring the delivery of 1000+ pieces of content a month. ๐๐ต๐ถ๐ฒ๐ณ ๐ฆ๐๐ฎ๐ณ๐ณ ๐ฃ๐ต๐ผ๐๐ผ๐ด๐ฟ๐ฎ๐ฝ๐ต๐ฒ๐ฟ - Developed and executed visual narrative strategy that advanced the candidateโs brand from awareness to advocacy over a 12-month campaign period.
- Curated a catalog of 30,000 images across 150+ events, boosting campaign responsiveness, distribution and engagement.
- Mentored a team of 7 photographers, ensuring consistent, high-quality visual content. ๐๐ถ๐๐ฐ๐ฟ๐ฒ๐๐ถ๐ผ๐ป ๐ฎ๐ป๐ฑ ๐๐ผ๐ป๐ณ๐ถ๐ฑ๐ฒ๐ป๐๐ถ๐ฎ๐น๐ถ๐๐ - Maintained strict confidentiality during sensitive candidate communications, fostering a secure environment for strategy discussions.
Essential Air LATAMCEO & Co-Founder
Jan. 2016 - Dec. 2020Costa Rica๐๐๐๐ถ๐ป๐ฒ๐๐ ๐ฃ๐น๐ฎ๐ป๐ป๐ถ๐ป๐ด ๐ฎ๐ป๐ฑ ๐ฃ๐ฟ๐ผ๐ท๐ฒ๐ฐ๐ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐ - Pioneered founding the 1st startup in LATAM of its kind.
- Led the expansion to a regional brand, with multiple manufacturing centers across South America.
- Recruited 2 co-founders, plus 10 cross-functional team members.
- Oversaw workflows in areas like international logistics, engineering, web development, and marketing.
- Conducted 40+ hours of market research on global trends, validating market opportunities.
- Created a business, financial and project plan to drive growth trajectory. ๐ก๐ฒ๐ด๐ผ๐๐ถ๐ฎ๐๐ถ๐ผ๐ป ๐ฎ๐ป๐ฑ ๐๐๐ป๐ฑ๐ฟ๐ฎ๐ถ๐๐ถ๐ป๐ด - Raised US$70,000+ in funds for business development and market launch
- Represented the company in 30+ investor meetings, fundraisers and media events.
- Structured franchise agreements to expand operations in Colombia, Ecuador and Chile.
- Negotiated a 30% reduction in cost of essential materials from key vendors in China. ๐ฅ๐ฒ๐๐ฒ๐ฎ๐ฟ๐ฐ๐ต ๐ฎ๐ป๐ฑ ๐ ๐ฎ๐ฟ๐ธ๐ฒ๐ ๐ฆ๐๐ฟ๐ฎ๐๐ฒ๐ด๐ - Orchestrated a global launching campaign with powerful storytelling that resonated with target audiences.
Municipalidad de San JosรฉTechnical Project Manager and Advisor
Jan. 2015 - Aug. 2018Costa Rica๐ฆ๐ฎ๐ฎ๐ฆ ๐๐บ๐ฝ๐น๐ฒ๐บ๐ฒ๐ป๐๐ฎ๐๐ถ๐ผ๐ป ๐ฎ๐ป๐ฑ ๐๐ป๐ป๐ผ๐๐ฎ๐๐ถ๐ผ๐ป - Adapted a Kanban based framework into a web-based project management application (Trello) to streamline documentation management. - Ensured a 93% on-time response rate to information requests within 45 days of system adoption.
- Improved the previous on-time response rate by 32%.
- Analyzed and digitalized 1000+ pages of documentation to create a case study.
- Created an inclusive training for 75+ people from all backgrounds. ๐ฆ๐๐ฎ๐ธ๐ฒ๐ต๐ผ๐น๐ฑ๐ฒ๐ฟ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐ ๐ฎ๐ป๐ฑ ๐๐ผ๐ป๐ณ๐น๐ถ๐ฐ๐ ๐ฅ๐ฒ๐๐ผ๐น๐๐๐ถ๐ผ๐ป - Facilitated technical knowledge transfer in a clear language to city 50+ council members.
- Ensured understanding of processes, regulations, and scope , facilitating decision making in 400+ meetings. - Mediated in 100+ community meetings reaching common agreements, nurturing an open dialogue with key stakeholders. ๐ฃ๐ฟ๐ผ๐ท๐ฒ๐ฐ๐ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐ ๐ฎ๐ป๐ฑ ๐ง๐ฒ๐ฐ๐ต๐ป๐ถ๐ฐ๐ฎ๐น ๐ช๐ฟ๐ถ๐๐ถ๐ป๐ด - Participated in 15-20 technical commission meetings a month.
- Collaborating with a group of 100+ council members and technical personnel to review project proposals -and compliance with regulations.
- Analyzed between 150 and 500 pages of technical, financial, and legal documentation weekly.
- Produced 50 executive-level briefings annually, synthesizing complex technical information for council members.
- Engaged in budget analysis of hundreds of projects per year, assisting the oversight of a $140 million annual budget. ๐๐ป๐๐ฒ๐๐๐ถ๐ด๐ฎ๐๐ถ๐ผ๐ป๐ ๐ฎ๐ป๐ฑ ๐๐ผ๐บ๐ฝ๐น๐ถ๐ฎ๐ป๐ฐ๐ฒ - Conducted 10+ investigations into alleged cases of misconduct, that led to multiple convictions and corrective actions.
FIFADelivery Manager @ Women's World Cup 2014
Jan. 2013 - Dec. 2014Costa Rica๐ฃ๐ฟ๐ผ๐ท๐ฒ๐ฐ๐ ๐๐ฒ๐น๐ถ๐๐ฒ๐ฟ๐ ๐ฎ๐ป๐ฑ ๐ง๐ฟ๐ฎ๐ป๐๐ถ๐๐ถ๐ผ๐ป ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐ - Conducted Scrum-based meetings with 50+ stakeholders for dozens of workflows.
- Reported on milestone completion to FIFA counterparts in Zurich on a weekly basis.
- Handover 2 stadiums to FIFA Venue Managers for event execution 9 days earlier than expected.
- Delivered double the amount of venues than the other delivery managers in the team.
- Streamlined approval of 20+ governmental permits for the tournament in 10+ public institutions.
- Secured full permit approval 3 weeks before the deadline.
- Analyzed 1,000 pages of FIFAโs SOPs to create a 6 month plan with deliverables from 50+ stakeholders. ๐ฆ๐๐ฎ๐ธ๐ฒ๐ต๐ผ๐น๐ฑ๐ฒ๐ฟ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐ ๐ฎ๐ป๐ฑ ๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐ - Aided team members to secure resources, expedite permit approval and collaboration from public institutions and sport federations. ๐๐๐ฒ๐ป๐ ๐๐ผ๐ผ๐ฟ๐ฑ๐ถ๐ป๐ฎ๐๐ถ๐ผ๐ป ๐ฎ๐ป๐ฑ ๐๐๐ป๐ฑ ๐ฅ๐ฎ๐ถ๐๐ถ๐ป๐ด (๐๐ฎ๐ป ๐ญ๐ผ๐ป๐ฒ ๐ฃ๐ฟ๐ผ๐ฑ๐๐ฐ๐ฒ๐ฟ) - Secured US$50,000 in donations from local artist in entertainment performances during the competition.
- Organized a two-week event of live music production, drawing an attendance of 40,000+people.
- Negotiated US$10,000 in services from the local government in services like security.
- Oversaw structural and sound installation at the venue.
International Olympic Committee โ IOCProgram Manager @ X Central American Games 2013
Jan. 2011 - Dec. 2013Costa Rica๐ฃ๐ฟ๐ผ๐ด๐ฟ๐ฎ๐บ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐ ๐ฎ๐ป๐ฑ ๐ง๐ฟ๐ฎ๐ป๐๐ถ๐๐ถ๐ผ๐ป ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐ - Led a multidisciplinary team 15+ project managers from planning to delivery in areas like infrastructure, IT, logistics, medical, hospitality, security.
- Aided in the organization of the 1st Olympic-cycle event in Costa Rica, hosting 2,500+ athletes and 80,000+ attendees.
- Expanded the organizing team from 10 people to over 300 professionals and 3,000 volunteers.
- Drove the project from inception to execution. ๐ฅ๐ถ๐๐ธ ๐ฎ๐ป๐ฑ ๐๐ฟ๐ถ๐๐ถ๐ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐ - Directed the Control Room, a real-time operations center during the competition.
- Led a team of 50+ stakeholders to resolve issues promptly across 26 simultaneous disciplines at 20+ venues.
- Secured a 3-day risk mitigation workshop partnering with key stakeholders from 2012 London Olympic Games. ๐๐ฎ๐๐ฎ ๐๐ป๐ฎ๐น๐๐๐ถ๐ ๐ฎ๐ป๐ฑ ๐ง๐ฒ๐ฐ๐ต๐ป๐ถ๐ฐ๐ฎ๐น ๐ช๐ฟ๐ถ๐๐ถ๐ป๐ด - Standardized operating procedures from 20+ teams into a comprehensive Competition Operational Handbook.
- Secured approval on the 1st draft to the Competition Operational Handbook by members of International Olympic Committee. ๐๐๐ป๐ฑ๐ฟ๐ฎ๐ถ๐๐ถ๐ป๐ด ๐ฎ๐ป๐ฑ ๐๐ป๐ป๐ผ๐๐ฎ๐๐ถ๐ผ๐ป - Raised US$25,000 in donations from leading regional universities and private companies to develop a carbon measurement mechanism for large-scale sporting events
- Enabled the path towards achieving carbon neutrality for future Olympic-cycle competitions.
Union Internationale de Futnet (UNIF)Co-Founder & Council Member
Jan. 2010 - Dec. 2019https://www.futnetworld.com๐๐น๐ผ๐ฏ๐ฎ๐น ๐๐ผ๐๐ป๐ฑ๐ถ๐ป๐ด - Co-founded the Union Internationale de Futnet (UNIF) along representatives from 15 European countries. - Co-established a global organization committed to the advancement of futnet. - Led negotiations at the founding meeting securing the Vice-Presidency to Costa Rica.
- Positioned Costa Rica as the only founding member country from LATAM. ๐ฆ๐๐ฎ๐ธ๐ฒ๐ต๐ผ๐น๐ฑ๐ฒ๐ฟ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐ ๐ฎ๐ป๐ฑ ๐ก๐ฒ๐๐๐ผ๐ฟ๐ธ๐ถ๐ป๐ด - Represented Costa Rica at the UNIF General Assembly for 10 years.
- Served as a liaison for Latin American countries interested in joining the federation. - Performed 150+ hours of research in social media prospecting potential sports managers across Latin America. ๐ ๐ฒ๐ป๐๐ผ๐ฟ๐ถ๐ป๐ด ๐ฎ๐ป๐ฑ ๐๐ผ๐ฎ๐ฐ๐ต๐ถ๐ป๐ด - Conducted extensive outreach and data gathering from international federations to understand the global landscape of futnet.
- Translated promotional materials for Spanish-speaking countries.
- Shared strategic insights on overcoming the initial challenges to maintain momentum.
- Developed promotional materials for new members aiding in their efforts to pitch the sport with a unified key message. ๐ฅ๐ฒ๐๐ฒ๐ป๐๐ฒ ๐๐ฟ๐ผ๐๐๐ต - Guided Mexico and Colombia through the process of joining UNIF, expanding the federation's membership and influence in the region.
Municipalidad de San JosรฉBoard of Directors, Sports and Recreation Committee
Jan. 2010 - Dec. 2014Costa RicaElected by the City Council for 2 consecutive terms to prepare the city's sport facilities to host Costa Ricaโs 1st Olympic-cycle competition and FIFA World Cup. ๐๐๐ฑ๐ด๐ฒ๐ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐ ๐ฎ๐ป๐ฑ ๐ข๐๐ฒ๐ฟ๐๐ถ๐ด๐ต๐ - Managed an annual budget of US$3 million, balancing competing demands between operations and programs.
- Analyzed 300+ of tender offers per year ensuring best terms for the institution and compliance.
- Engaged in financial planning for the allocation and utilization of funds for programs serving 30,000+ people monthly. ๐ฃ๐ฟ๐ผ๐ท๐ฒ๐ฐ๐ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐ ๐ฎ๐ป๐ฑ ๐๐บ๐ฝ๐น๐ฒ๐บ๐ฒ๐ป๐๐ฎ๐๐ถ๐ผ๐ป - Launched Domingos Familiares Sin Humo, a summer long recreational program with a yearly attendance of 150,000 people.
- Secured sponsorship from Ministry of Health, private companies and Chambers of Commerce bringing $70,000 in funds annually.
- Launched daily free health programs covering ages from 0 to 65+ across 11 districts serving 40,000+ people monthly.
- Sponsored the creation Feria Verde, the largest organic market in a metropolitan area in Costa Rica.
- Coordinated with 20+ sport federations securing 500+ of free exhibitions and classes a year. ๐ฅ๐ฒ๐๐ฒ๐ป๐๐ฒ ๐๐ฟ๐ผ๐๐๐ต ๐ฎ๐ป๐ฑ ๐ ๐ผ๐ฑ๐ฒ๐ฟ๐ป๐ถ๐๐ฎ๐๐ถ๐ผ๐ป - Negotiated with Adidas to obtain a donation of $175K+ in uniforms and sports implements for competition teams.
- Partnered with electronic ticket company to modernize rental facility process, increasing revenue by 12% monthly.
- Oversaw the migration to a modern financial management system reducing costs by 20% monthly.
- Implemented synthetic grass soccer fields in key facilities, increasing utilization by 400% during rainy season. ๐๐ฎ๐ฐ๐ถ๐น๐ถ๐๐ ๐๐ฒ๐๐ถ๐ด๐ป ๐ฎ๐ป๐ฑ ๐๐ผ๐ป๐๐๐ฟ๐๐ฐ๐๐ถ๐ผ๐ป - Oversaw the construction of US$5 million state-of-the-art sports arena with facilities for 15+ disciplines.
- Launched 2 fully equipped municipal gyms in high-density areas providing accessible fitness programs.
Costa Rican Association of FutnetCo-funder & Head Coach of National Teams
Jan. 2009 - Dec. 2016Costa Rica๐๐ฒ๐ฎ๐ฑ๐ฒ๐ฟ๐๐ต๐ถ๐ฝ ๐ฎ๐ป๐ฑ ๐๐ผ๐ฎ๐ฐ๐ต๐ถ๐ป๐ด - Co-founded the 1st futnet association in LATAM.
- Balanced multiple roles including Head Coach of National Teams, board member, fundraiser, and event coordinator.
- Authored the constitution act for the national association, establishing a formal framework for the sport.
- Led the National Team to World Championship in their second participation at a World Cup.
- Introduced an interdisciplinary approach to enhance player performance. ๐ฃ๐ฟ๐ผ๐ท๐ฒ๐ฐ๐ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐ ๐ฎ๐ป๐ฑ ๐ฆ๐๐ฟ๐ฎ๐๐ฒ๐ด๐ถ๐ฐ ๐ฃ๐น๐ฎ๐ป๐ป๐ถ๐ป๐ด - Organized and managed annual tournaments with participation from 8 team.
- Managed venue logistics, sponsorships and staff recruitment for a 3-month event for 3 years.
- Developed a strategic plan to introduce futnet in high schools reaching 10000+ students a the year.
- Proposed innovative tournament scheduling to adapt to Costa Rica's unique weather patterns to ensure maximum participant turnout. ๐ฆ๐๐ฎ๐ธ๐ฒ๐ต๐ผ๐น๐ฑ๐ฒ๐ฟ ๐๐ผ๐บ๐บ๐๐ป๐ถ๐ฐ๐ฎ๐๐ถ๐ผ๐ป๐ ๐ฎ๐ป๐ฑ ๐๐ผ๐บ๐บ๐๐ป๐ถ๐๐ ๐๐๐ถ๐น๐ฑ๐ถ๐ป๐ด - Grew a casual university pastime into a formalized sport association with national reach.
- Maintained effective communication with media and sponsors, ensuring engagement and support.
- Secured sponsorship for team members to attend to a week-long training camp in the Czech Republic. ๐๐๐ป๐ฑ๐ฟ๐ฎ๐ถ๐๐ถ๐ป๐ด - Secured US$35,000+ in funds to support sport development and international participation.
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