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Work Background
agap2IT PortugalBusiness Analyst
Jun. 2024Lisboa, PortugalCurrently, I work at a Millennium BCP project as part of the GenAI Adoption Team. My role focuses on presenting and promoting the technology, showcasing its application across various use cases within the bank's business areas. Key responsibilities include: Technology Presentation: Demonstrating the capabilities of GenAI to internal stakeholders and business units to foster understanding and enthusiasm for its potential. Stakeholder Engagement: Collaborating with different teams to explore opportunities for integrating GenAI solutions into existing processes and workflows. Support: Facilitating stakeholders in effectively leveraging GenAI technology. Research and Analysis: Conducting research on the latest trends in AI and machine learning to inform the team and enhance our adoption strategy. In this role, I am passionate about driving the adoption of innovative technologies that can transform banking operations and improve customer experiences.
Bliss ApplicationsFunctional Analyst
Nov. 2022 - Jun. 2024Oeiras, Lisboa, PortugalGlobal Shares Project I was part of a collaborative project with the client Global Shares, in which the objective was to revamp a web platform used by employees of Global Shares' clients to manage their company stock portfolio. My responsibilities included:
- Critically analyzing the existing functionalities of the platform to identify improvements and process gaps.
- Working closely with Product Owners (POs) and Front-end and Back-end developers to rethink and redesign the platform.
- Contributing technically to the construction of a Backend for Frontend (BFF) and mapping the API with the proposed layouts. This experience allowed me to enhance my skills in process analysis, interdisciplinary collaboration, and technical development, always focusing on continuous improvement of the user experience and platform efficiency.
BNP Paribas Securities ServicesIT Business Analyst
Jun. 2020 - Nov. 2022Lisboa, PortugalCommunication facilitator, liaising between business stakeholders and IT teams, translating business needs into technical requirements. Working as part of a Scrum team, managing the backlog and actively participating in Scrum ceremonies, using SQL, Jira, and Confluence to support analysis and project management. I analyze existing processes, identify areas for improvement, and ensure IT solutions align with business objectives.
BNP Paribas Securities ServicesTeam Supervisor
Mar. 2019 - Jun. 2020LisboaAs a Team Supervisor, I oversee a group of employees to ensure they meet performance goals and maintain productivity. My key responsibilities include: - KPI Management: Monitoring key performance indicators (KPIs) to assess team performance and implement strategies for improvement.
- Escalations: Handling escalations effectively, ensuring timely resolution of issues to maintain service quality and team morale.
- Work Distribution: Strategically distributing work among team members to optimize efficiency and ensure a balanced workload.
-Training and Development: Identifying training needs, organizing training sessions, and ensuring team members have the necessary skills to perform their jobs effectively.
-Communication: Acting as a liaison between upper management and the team, facilitating clear communication of company policies, goals, and updates.
BNP Paribas Securities ServicesSenior Banking Officer
Sep. 2016 - Feb. 2019Lisboa e Região, PortugalAs part of the Fiscal Analysis and Development Team, our responsibilities were: - Client Advocacy: Acting on behalf of clients to ensure they receive reduced taxes on their investments, maximizing their financial benefits. - Documentation Production: Preparing comprehensive documentation for Relief-at-Source claims, ensuring compliance with local regulations in various international markets. - Reclaims Processing: Managing the submission of Reclaims for overpaid taxes, working diligently to recover funds for clients in multiple jurisdictions. - Regulatory Compliance: Staying informed about international tax regulations and ensuring all actions align with current laws to protect client interests. - Collaboration: Working closely with internal teams and external partners to streamline processes and improve service delivery for clients.
SIBS ProcessosBackoffice
Sep. 2014 - Sep. 2016Lisboa e Região, PortugalIn SIBS Processos, I provided services to Banco Santander Totta and to Galp Energia. My responsibilities were:
-Creation and maintenance of bank and customer accounts;
-Documentation management;
-Costumer care;
-Contractual management; In this company I have developed my work methodology, the sense of cooperation and teamwork and was a great growth opportunity.
Here I've built a strong work conduct, combining a strong sense of responsibility and assertiveness.
MultipointCar Fleet Managment
Feb. 2012 - Sep. 2014Lisboa e Região, PortugalMain functions:
-Stock control;
-Car fleet management;
-Budgets and orders;
-Billing;
-Car services scheduling. This company has helped me to development my autonomy, decision-making and management capacity and to work under stress, organization and working methods.
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