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Work Background
James Immigration Law, P.A.Legal Intake Specialist
May. 2022Medellín, Antioquia, ColombiaEvaluate prospective client inquiries and phone calls, analyzing their case fit and making sure they feel seen and heard, set appointments for potential clients that meet our criteria to keep our lawyers’ schedules organized and grow our caseload. Supervise new client onboarding and current client files through data entry and paperwork collection to ensure our cases are managed efficiently. ● Customer service skills to make prospective clients feel welcome ● High-level listening skills to gain a thorough understanding of claims ● Proficiency with Microsoft Office products, especially Microsoft Excel Mostrar menos
Capstone Real StateProperty Consultant
Aug. 2021 - Dec. 2021Abu Dabi, Emiratos Árabes UnidosOffered advanced interpersonal skills while providing extraordinary customer services and responding to client objections. Steered all facets involved in determining monetary value of assets, Educate buyers and sellers about all aspects of the housing market and property sales process. ● Familiarity with marketing techniques ● Ability to convince customers to buy properties ● Ability to develop good relationships with prospective customers
Es Blau Des Nord Hotel, MallorcaFront Office & Reservations Manager
May. 2021 - Aug. 2021Palma, Balearic Islands, SpainSpearheaded end-to-end hotel management duties involved in administering day-to-day hotel operations as well as delivering exceptional guidance and support in accordance with needs and requirements. Offered advanced interpersonal skills while providing extraordinary customer services and responding to client objections. Steered all facets involved in determining the monetary value of assets, leading customer-centric marketing campaigns, and generating client leads. ● Delivered strategic support to receptionists in managing discrepancies and resolving complex issues associated with the service of VIP customers. ● Performed at peak efficiency while reviewing partnerships with various tourist organizations. ● Acquired in-depth knowledge of financial accounting by examining day-to-day invoices. Mostrar menos
Silky VipSocial Media Marketing Manager
May. 2020 - Aug. 2020ColombiaLed and managed all fundamental aspects involved in designing new strategies for new product launches. Developed market-driven video content, evaluated data across various platforms, and provided strategic assistance to the marketing department. Developed storyboards, communicated with influencers, organised meetings with them through the phone, and onboarded new influencers to represent the brand. ● Optimised sales by 30% by leading customer-centric marketing campaigns. ● Boosted traffic to the company's webpage by 15%. Mostrar menos
Jaramillo mora s.a.Customer Service Department
Jun. 2019 - Aug. 2019colombiaCollaborated with various departments to implement new procedures, identify customer contact points, and determine improvement areas. Completed customer service internship for a real estate enterprise. Generated client leads from established connections and conducted viewings to potential clients. ● Fostered and fortified robust relationships with prospective and current clients. ● Utilized Disney model as a standard for customer service excellence.
Johnson & JohnsonInternship Trainee
May. 2016 - May. 2016ColombiaVoluntary operating experience in the commercial area
Banco de OccidenteFinance Department Intern
Apr. 2016 - Apr. 2016Valle del Cauca, ColombiaVoluntary operating experience in the finance area
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