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Network Power<100 people
Roles
✔️50%
IT
🧑🔬50%
Engineer
Geos
🇮🇳100%
India
Work Background
AtosSenior Consultant
Jun. 2017Pune Area, India• Handled and Executed Exchange Online Migration successfully for renowned clients.
• Driving SharePoint migration (using SPMT and Sharegate) for clients. • Planning and Driving major activities and projects like Security updates, Patch Management, DR testing, Cert management, Migration activities.
• Working on Exchange 2010, Exchange 2013, Microsoft Lync, ADFS, Office 365, Teams.
• Monitoring backup and servers and troubleshoot Mail flow, Queues, performance-related issues of Exchange Servers.
• Monitor, Manage, and troubleshoot hybrid exchange environment (Exchange 2010 and office 365).
• Handled and driving Public Folder migration, Public Folder patching.
• Worked on DLP, EOP, ATP, and closely working with the security team to fix the security gaps and meet the baselines using Microsoft Defender.
• Driving issues towards technical resolutions during major outages for multiple clients.
• Leading Office 365 teams to achieve technical solutions and resolve issues reported by clients.
• Member of Digital Workplace team to identify, propose, and implement new features and functionalities to clients to gain business and secure more growth opportunities.
• Working on Escalations and along with stakeholders to meet stringent timelines and achieve customer satisfaction.
Tech MahindraSystem Analyst
May. 2015 - Jun. 2017Pune Area, India• Monitoring and Patching and backup management of Exchange and Lync Servers. • Monitor, Manage, and troubleshoot hybrid exchange environment (Exchange 2010 and office 365).
• Troubleshooting of Mail client - Exchange connectivity, Mail flow, Queues, Exchange Performance Issues, Mail Clients Issues (Outlook), Server Outages, Troubleshooting Tickets, Root Cause Analysis.
• Handling issues related to Lync environment, call flow, response groups, Lync conversations, day to day activities, changes scheduled related to Lync voice, persistent chat, Lync server related downtimes and outages.
• Handled ADFS and DirSync environment, Autoresponder, Public folders.
• Worked on DLP, EOP, ATP, and closely working with the security team to run security campaigns.
• Escalation and Major Incident handling and driving root cause analysis.
Zensar TechnologiesSystems Engineer
Jan. 2014 - Apr. 2015Pune Area, India• Patch installation on Exchange and Windows servers. Monitoring scheduled backup and restore using Backup tools.
• Troubleshoot Mail flow, Queues, performance related issues of Exchange Servers.
• Monitor, Manage and troubleshoot hybrid exchange environment (Exchange 2010 and office 365).
• Handling escalations related to Exchange Infrastructure issues and worked on requests for Lync server 2013 administration.
HCL TechnologiesSr. Analyst
Jun. 2011 - Dec. 2013Noida Area, India• Monitor, Manage, and troubleshoot 200 business critical servers running on mix Windows platform (NT4.0/2000, 2003, 2008), Exchange 2007 servers.
• Proficiently handling remote administration & management of servers & desktops and rendering the required solution in case of a problem or a critical situation arises
• Patch installation on Exchange servers, monitoring scheduled backup and restore using Backup tools, monitoring of servers using Nagios and Commvault
• Publishing applications and administrating and managing the load on Citrix Metaframe 4.5 servers
• Global Account Management including account creation, modification & deletion along with group/network access queries, checking mail flow
• Troubleshooting Desktop issues and issues related to office applications, registry and desktop applications.
• Managing user’s systems Backup account in Iron Mountain Backup Client.
IBMTSE
May. 2010 - Jun. 2011Chandigarh, India• Supporting clients and small-scale enterprises for hardware and software troubleshooting of Desktop, Printers and Electronic devices. • Assist on issues related to any Software installation, Windows Registry Services and Wireless Routers. • Monitoring incidents related to connectivity or installation issue with the Electronic Devices like Digital Cameras, MP3 Players, etc. Metrics being radical, the key focus was on providing Technical Expertise and Customer Satisfaction.
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