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Work Background
AmazonInformation Technology Manager II
Oct. 2022Seattle, Washington, United StatesActively drive and fulfill an IT vision for technical transformation for Amazons first, middle and last mile product inbound and outbound delivery. Maintain the health and wellness of the network infrastructure for Amazons Robotic, Research and Development, Big Bulk and delivery sites. Continue to deepen subject matter expertise for the Operational Excellence and Metrics driving IT innovation and investment based on data and further leaning into the respective network infrastructure on the technical needs of this unique operating environment, while achieving progress in building a digital workplace
Compass Group USA @MicrosoftDirector of Hospitality IT
Oct. 2021 - Oct. 2022Redmond, Washington, United StatesActively drive and fulfill a vision for technical transformation with this arm of the Dining and Hospitality industry consisting of 1000 + Compass employees and administrative staff members. Continues to deepen subject matter expertise for the point of sales system and respective network infrastructure on the technical needs of this unique operating environment, while achieving progress in building a digital workplace.
MicrosoftAccount Technology Strategist (ATS)
Sep. 2020 - Jul. 2021Redmond, Washington, United StatesThe Account Technology Strategist is at the forefront of our digital transformation efforts for our Public Sector customers. The ATS works exclusively to support the mission of our customers, map key scenarios to the technical foundation, understand and translate the mission priorities and desired outcomes, and orchestrate resources in the customer’s digital journey. ATS’s technical acumen and expertise support the agency, department to transform the way they perform their missions. ATS drives the adoption of Microsoft Azure Cloud, Modern Workplace solutions, and Microsoft Dynamics 365. ATS is the owner of the relationship, and acts as a virtual CTO.
King County, WADirector Of Information Technology
May. 2017 - Sep. 2020Greater Seattle AreaActively continues to deepen subject matter expertise on the technical needs of this unique operating environment, while achieving progress in building a digital workplace. Leverage an $800K+ Capital Spend Budget and $120K+ IT general fund budget. • Strategic Vision: Built and formalized an IT strategic roadmap after 60 days of assessment and cross-functional discussion, with core goals to build a modern and secure IT infrastructure, maximize operational continuity, advance business management practices, sustain healthy workplace culture, and enable all IT team members to apply Equity Social Justice (ESJ) principles.
• Software Systems: Achieved significant progress in creating a data-driven operating environment through the introduction of solutions including a content management platform, Microsoft Dynamics 365 databases, SharePoint-based help desk system, GOV Delivery, GOV QA, Microsoft BI, GIS and a network of SharePoint team sites.
• Organizational Assessment: Carefully diagnosed pain points and gaps impacting the technical performance of the Office, with success in identifying key technical priorities to reduce the total cost of ownership. • Business Continuity: Direct all aspects of daily operation for the Office’s networking assets, which now includes a robust infrastructure encompassing WAN/LAN/wireless networks, voice telecommunications, servers, end user desktops, and vendor-owned maintenance and support services.
• Operational Transformation: Exercised executive judgment to build a lean core IT team, maximizing team performance through the introduction of a data-driven operating culture. Deepened the technical team’s connection with the attorney and support staff, and introduced the practice of formal performance assessments.
• Consensus Building: Foster healthy partnerships between administration and IT, serving as a trusted change manager able to guide operational stakeholders through the phased rollout of technical change.
State Of Iowa OCIOSupervisor of Application and Database Development (Department of Natural Resources)
Feb. 2015 - Apr. 2017Des Moines, Iowa AreaAs the Supervisor of the DNR Application Development Department it is my responsibility to provide innovative technological leadership that fosters product development based on the user experience. With a 15 person team of developers the level of effort that is produced on a daily basis is in direct support of the applications and databases needed to manage the fish and wildlife program, this support includes the information systems needed to ensure the health and wellness of the State of Iowa forests and prairies, and recreational opportunities in Iowa’s state parks. Just as importantly, my team collaboratively works with the DNR community to carry out state and federal laws as it applies to permitting and compliance programs that protect air, land and water through innovative technical solutions. My primary job duties focus on ensuring that the data needed to meet and enforce these standards is current, a source of truth and available for combination of 95 applications and databases that support 1000 plus DNR employees, throughout 15 Bureau’s across the State of Iowa. I currently oversee 15 full time employees and 6 contractors this oversight would include overseeing the health and reliability of all systems, new and corrective application and database development. Primary application programming languages are built on C#, databases SQL, Oracle other technological tools: JQuery, DNN, Java, ASP, VB, Web forms, .NET, MVC and Entity Framework. Improving operation readiness the approach: Remodeling the staffing and application development model from the traditional SDLC to Agile SCRUM implementing new concepts like test driven development, peer partnering, quality assurance automation, and automation in the Dev. Ops arena. That will result in decreasing the margin of error of code to production by 65% and increase the product availability to our customers by 50%. Further this model will assist in decreasing our outsourcing development contract cost by 35%.
AIB College of BusinessSenior Director of Information Technology Services
Jan. 2012 - Feb. 2015Des Moines, Iowa Area
AIB College of BusinessSenior Director of IT
Jan. 2012 - Feb. 2015Des Moines, Iowa AreaAs the Senior Director of IT it’s my responsibility to provide visionary leadership for technology and innovation initiatives for education and services my themes for this year revolves around Data Availability, Data Reliability and One Source of Truth this will be accomplished by deploying a CRM, data cleanse and Data Warehouse the benefit will align with student enrollment and student retention initiatives. I lead a team that provides support to 900 plus students and 130 Faculty and Support Staff via tier 1 help desk support to tier 2 DCO maintenance and support, this would include but not limited to administrative processes self-designed change management system software tool (Change Manager) that provides the function of tracking resource allocation and capacity that assists in driving day to day priorities setting my team up for success when it comes to meeting the expectation of our community when it comes to time and quality and integrity of IT resources. My responsibilities include driving the daily operation of our campus WAN/LAN and wireless data networks CISCO CORE with fiber backbone/ voice telecommunications VOIP Office Communicator by Microsoft, Storage Area Network/Back up HP SAN and software systems Data Protector, monitoring software Web-Sense, 2003 to 2008 Windows servers (Exchange 2007, Active Directory), end user desktops VIPRE End Point Protection, HP and IBM PCs. As the Senior Director I work closely with administration, faculty and staff members of the college to sustain an above par customer service and commitment to quality. I manage the daily operations of the IT resources through the direct and indirect supervision this includes providing coaching, training and professional development. I am also responsible for managing application development coding platforms ASP .Net, Silverlight, Visual Basics and HTML 5. (Databases SQL)
Aviva USASenior Project Manager
Mar. 2009 - Dec. 2011Des Moines, IAAs the Senior Project Manager I managed large and mid-scale initiatives focused on improving technology services for Contention Marketing Campaigns for the business, to include the Senior Lead PM hardware and infrastructure improvements to meet the Audit Governance and Compliance to support company initiatives and goals for the Network Audit that brought new system processes for Vulnerability Management, External Connections, Inventory Management, Systems Patch and Secure File Transfers. Collaborated with cross-functional IT disciplines that included technical teams and respective business units as well as executive management to accomplish 100% compliance audit demands. Developed tactical plans to optimize IT resources to meet audit schedule with limited resources by deploying and front end requirement processes that prevented re-work of audit items and first time pass. Participated in PMCOE process improvement to streamline the process to meet the needs of the company stakeholders. Selected Achievements:
Improved information security measures company-wide by leading a large-scale Network Audit project across every IT platform throughout the company; managed a $2.4M budget and 30+ staff. Significantly decreased system vulnerability by leading a Security Operation Center team in creating a system to log and monitoring system of all server activity from RFP (Symantec was the Vendor of choice) to Proof of Concept with a regional reach from the US to Canada.
Projects:
Network Audit
Security Operations Center US and Canada
Plant Press Upgrade
Secure Email
Portable Email
Secure File Transfer
Aviva Investor migration De-Identification
Customer Retention
o Surrender Value Letter
o Aviva Call Tool
IBM CORPORATIONProgram Manager
Jun. 2004 - Apr. 2009Syracuse, New YorkLed cross-functional teams of up to 40 staff to develop programs focused on maximizing company information technology systems. Managed $5 million budget to develop and deploy technology to support business systems. Analyzed hardware and software systems and functionality, defined requirements, and made technology process improvements. Responsible for project planning and scheduling, obtaining project funding, and maintaining strong partnerships throughout the business. Selected Achievements:
Hand-selected to lead a team of 20 technical staff to create a centralized procurement system to streamline the supplier/vendor management process title Supplier Management Utility (SMU). Lead team that designed a system which reduced 17 databases into one, resulting in 20% overall increase in business tool productivity. Decreased internal customer issues by 56%, and reduced application errors from 362 to 54 per week.
Managed the full life cycle of technology projects. Consistently delivered completed projects on time and under budget, resulting in infrastructure improvements and significant company savings.
Price Forecasting Tool
Supply Portal
EDI
ESI
LMS
Led team of 18 staff to deliver global on-demand access of best prices for print services by migrating 350 suppliers into a seamless Web interface. As a result this Reduced printing costs by 50%, and decreased print services procurement time from 2 days to 5 minutes, resulting in savings of millions of dollars. Received National Bravo Award (2007), in recognition of outstanding team and information technology leadership.
ManTech International CorporationTelecommunications Specialist
Apr. 2001 - Sep. 2003GermanyDirector for all Telecommunications Service Orders at this international facility providing technologies for national security programs. Handled encryption and synchronization of data, voice, and video circuits as well as performed all circuit testing and diagramming. Maintained accurate records and interfaced with vendors and wiring team to ensure smooth transitions during network transitions from DMARC to commercial point of presence. Selected Achievements:
Selected as Project Manager for $10 million upgrade of a telecommunications facility. Successfully integrated legacy architectures with new technology which increased overall bandwidth by 50%. From legacy telecommunications multiplexing hardware FCC 100s, DPAS utilizing TDM to ATM with CISCO routing in the infrastructure. Created internal website with complete diagrams of the entire network which resulted in a score of 100% during the external audit process. Ensured each circuit (over 400) and diagram were precisely accurate. Led Defense Information System Agency upgrade for activations /deactivations of 400 voice, data and video circuits. Maintained an impressive 99.9% system up-rate by solving encryption and network issues in a timely manner.
United States Air ForceSystems Network Controller
Feb. 1996 - May. 2001VariedNetwork Controller (1998-2001) • Ramstein Air Force Base, Germany Oversaw equipment for all base communications. Performed user-end focused duties including troubleshooting, configurations, and maintenance on the data/voice/video lines. Deployed to Bosnia as the only Network Controller to set up communications and monitor systems for this joint military effort. Successfully performed site survey, installations, and procurement of CISCO and Microsoft products for joint service mission.
Selected as a trainer due to quick-learning capabilities as well as outstanding communications skills. Network Control Technician (1996-1998) • McClellan Air Force Base, California
Controlled global incoming communications, maintaining the primary circuit for best efficiency throughout the base. Maintained equipment throughout the facility including wiring and soldering of circuits. Led the transition process from co-ax cable to Ethernet & Fiber lines.
Nominated for Airman of the Year, 1997.
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