Romen Islam

Service Design and Transition Analyst @RACQ

Scrum MasterHelp Desk SupportComplaint Resolution SpecialistEngineerCustomer ServiceITCase ManagerService Design and Transition AnalystSQLScrumSoftware Engineer🐦 DesignCloud ServicesVendor Management🧑‍🔬 EngineerRelease ManagerEnterprise ArchitectureKanban✔️ ITSolution IntegratorSystem AnalystProduct ManagerTech Support

As Romen Islam, you have successfully implemented service design and transition strategies at RACQ, improving overall operational efficiency. You have displayed exceptional skills in Release Management, contributing to the development of innovative solutions for the company. Your expertise in managing service transitions has significantly reduced downtime and increased customer satisfaction. You have also been instrumental in team collaboration, fostering a positive work environment and enhancing productivity.

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Work Background

Service Design & Transition Analyst

RACQService Design & Transition Analyst

Mar. 2023 - Aug. 2024Australia, BrisbaneManage monthly Insurance and Banking Releases.

Release Coordinator

simPRO SoftwareRelease Coordinator

May. 2021 - Jan. 2023Brisbane, Queensland, AustraliaRelease coordination and deployment

Junior Developer

Console GroupJunior Developer

Mar. 2020 - May. 2021Software bug resolution for cloud-based Real Estate Trust Accounting solution and manage scheduled releases.

Senior Software Support

Console GroupSenior Software Support

Mar. 2018 - Mar. 2020Brisbane, Queensland, AustraliaSoftware bug resolution for local server-based Real Estate Trust Accounting solution.

Service Desk Analyst

StellarService Desk Analyst

Jun. 2016 - Jan. 2018Gold Coast, Queensland, Australia

Client Specialist

StellarClient Specialist

May. 2015 - May. 2016Gold Coast, Queensland, Australia

Telstra Customer Solutions Specialist

StellarTelstra Customer Solutions Specialist

Jun. 2010 - Apr. 2015Gold Coast

Business Machine Team Member

OfficeworksBusiness Machine Team Member

Sep. 2009 - May. 2010Auburn, New South Wales, Australia

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Job Search Request: Release Coordinator

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