Devon Smith - System administrator, dws Computing

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Work Background

CapgeminiSystem Administrator

Jul. 2021 - May. 2023Florida, United States• Administers and maintains company servers for high availability to CSL Behring Services. • Responsibilities include installation, deployment, configuring, upgrading, managing access to systems and troubleshooting of all servers running on MS Windows Operating Systems • Configure and support Ancillary systems such as: AD, DNS, DHCP, GPOs, SCCM, Accellion, sFTP • Manage and support user configurations in Exchange/O365 using both on-prem & cloud servers • Build & troubleshoot virtual servers using VMware vRealize Automation (vRA) & Cisco UCS Director automated build process • Manage hardware on virtual servers using MS Azure, Amazon AWS, MS Hyper-V, VMWare • Coordinate and work with vendors to upgrade and implement new systems • Work closely with other infrastructure teams such as virtualization, backup and storage, database, open systems, network monitoring, network, security and quality teams to resolve technical issues • Collaborate with global team to evaluate, prepare and install monthly security patches to servers running various Microsoft Operating Systems across multiple global sites using SCCM • Develops and maintains technical documents, procedures and systems configurations • Designed & created system to audit Active Directory terminated users in various platforms that manage user access • Managed deployment of Accellion application - worked closely with Accellion team for all phases of the deployment, Migration of data, implementation and transition to Service Desk support • Cybersecurity: Experienced in researching & mitigating Common Vulnerabilities & Exposures (CVEs) on servers

CSL BEHRINGSystem Administrator

Jun. 2010 - Jul. 2021King of Prussia, PA • Maintained company network systems, including Microsoft Windows File and Print Servers, Exchange E-Mail Servers, System Management Servers, Database Servers, Terminal Servers, and Web Servers for optimum performance to CSL Plasma users. • Installed and troubleshooted services such as Internet Information Services (IIS) & Microsoft Clusters for SQL servers. • Managed Data Back-up and recovery, Network Monitoring, and other application server systems. • Handled installation and set-up of new and upgraded systems, including hands on installation and configuration of ancillary areas of the OS such as GPOs, DNS, DHCP • Administered SCCM to roll-out applications and computer images in the Plasma environment. • Configured system processes including all design details, consulting vendors & industry expertise. • Prepared quality and regulatory procedures and documentation to meet industry standard. • Part of Exchange/O365 team to manage user access, troubleshoot issues, provide litigation support. • Provided day-to-day technical guidance to other members of the IT department. • Coordinated and worked with vendors to upgrade and implement new systems.

Siemens It Solutions & ServicesSystem Support Analyst

Apr. 1999 - Jun. 2010Assigned to the fortune 500 companies listed below: Tyco Safety Products, Boca Raton, Florida (March 2000 – December 2003) American Express, Fort Lauderdale, Florida (January 2000 – February 2000) Baptist Hospital, Miami, Florida (October 1999 – December 1999) Florida Power And Light, Miami, Florida (April 1999 – September 1999) • Worked on projects to upgrade Windows OS systems at client locations. • Maintained and configured users and objects in Active Directory and subsystems • Troubleshoot, diagnosed and configured TCP / IP networks connectivity issues. • Provided support to end users, troubleshoot & resolve escalated desktop applications & OS issues. • Supported and configured both hardware and software for Dell Power-Edge & Compaq Servers • Installed, maintained & troubleshoot end user hardware, personal computers & mobile devices

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