Michael Mardones Gonzalez - IT freelancer, Webskulls BV

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Work Background

European ParliamentFREELANCE Exchange Administrator via Webskulls BV by Cronos Europa at European Parliament

Jan. 2025Luxembourg✅ Exchange Servers ✅ Clearswift Secure Email Gateway (SEG) ✅ BIG-IP F5 ✅ Cisco Secure Email Gateway (SEG)

ARAG SE - Branch BelgiumFREELANCE desktop administrator /system engineer via Webskulls BV

Feb. 2020 - Jan. 2025Belgium•1st and 2nd line IT support •Troubleshooting & maintaining up to date organizational units, users, computers, security groups & group policies •Troubleshooting & maintaining up to date distribution lists & mailbox memberships •Troubleshooting and maintaining up to date shares and the memberships •Buying, staging, testing and delivering computers with the required software to users in the company. •MS Entra: Troubleshooting and maintaining up to date users & groups •MS Teams administrator: Troubleshooting and maintaining up to date phone numbers, IVR options, auto attendants, holidays, call queues, opening and closing hours, etc… •Troubleshooting Anywhere 365 platform (with initially desktop integrator, but later with ACS) •Exchange administrator: creating, deleting, troubleshooting & maintaining up to date distribution lists, mailboxes and their memberships •Migrating contents from file server shares into sharepoint. •Using PowerShell to execute some IT tasks that can be automated (AD, MS Teams and Exchange administration tasks mostly) •Responsible to manage the server room •Patch cable management and troubleshooting •Salesforce: creating, deleting and maintaining users and permissions sets, etc … •Create and maintain IT procedures •Manage engine administrator (software and hardware inventory + software package creation and pushing + security and OS patch management) •There is also incident management to improve the process of incident management for all business units, plus I also manage the scrum user stories every two weeks by using azure devops platform (scrum agile stand-up meetings) •Veeam backup exec to execute backups into tapes. After checking data has been backed up weekly, monthly, and yearly and getting those tape backup into the bank. •Project migration from older versions of MS office into office 365 •Project migration from windows 7 to windows 10 and into windows 11 •Glpi administrator to manage inventory of clients devices. •PRTG event monitoring

SoftAtHomeFREELANCE IT Manager via WEBSKULLS LTD

Aug. 2019 - Jan. 2020Leuven, BelgiumThe main tasks of managing the local IT topics under two main organisational and technical axes. -Report to CIO -Respond to local IT needs to ensure the smooth operation of R&D developments and tests -Intervene on technical topics (network (Cisco), servers (Linux mainly and to a lesser extent Windows), opensource and commercial solutions...) and more administrative (management of the Park, orders, management of local suppliers...) -Participate in/take the lead on clearly identified IT topics and in coordination with the IT Manager group -Apply Group IT procedures -Ensure data security and local solutions -Be the local correspondent of the IT function with in particular the escalation of needs to the IT Manager group -Train the local team in group systems and procedures -Enforce Group/corporate IT solutions and procedures defined at Headquarters -Ensure transparency of practices ( no shadow IT) -Ensure reporting to the parent company -Participate in COPILs -Planning regular trips to Colombes (near Paris) -The language is English but the practice of French would be appreciated The consultant will have to be autonomous, expert in its domain, have a good general IT culture, be pro-active and be the warrant of deadlines.

INEOS BELGIUMFREELANCE Local Systems administrator via Webskulls LTD

Apr. 2019 - Aug. 2019NOH & GEELMy Tasks • Managing and maintaining all IT incidents ( 1st, 2nd and 3rd line IT support) at the Ineos sites: Noh & Geel, • Managing and maintaining all stock for IT from the sites mentioned before, • Managing and maintaining all local servers and network: windows sever family ( 2k, 2k3, 2k8, 2k12, 2k16) and also Red hat, Ubuntu, OpenSuse & CentOS servers, cisco meraki, cisco routers, cisco switches, cisco wlan controller, hp Aruba switches, etc … • All the tasks mentioned before needed to be executed in French, Dutch, English

LUCA School of ArtsFREELANCE Network and Systems administrator via WEBSKULLS LTD

Oct. 2018 - Mar. 2019Brussels and Leuven.My Tasks LUCA school of arts have 6 sites. Each site, having their own local servers and network infrastructure, are connected to the central network and server infrastructure at Lemmens Institute. They have 3 ESXI hosts which contains all together more than 50 vmware virtual machines. Now LUCA school of arts want to migrate their cabled network, wireless network and virtual servers so they can be managed by KU Leuven. The network and systems administrator they had left without the transfer of knowledge being executed completely which gives me as network and server administrator the following tasks in this project: - maintain, configure and repair network infrastructure, - maintain, configure and install virtual and physical server infrastructure, - manage and lead migration projects concerning the network and server infrastructure, - Some used technologies were: checkpoint 600D firewall, Cisco routers & switches (ex: 3560, 2960), Cisco prime, Cisco wireless controller, VMware esxi, Vsphere, HP servers, Dell servers, Windows servers( 2000, 2003, 2008, 2012, 2016 & 2019), Linux servers ( Open Suse, Redhat, Ubuntu, CentOS, Mint), Windows OS ( xp, vista, 7, 8 and 10), Active directory, Radius server, etc ...

European ParliamentFREELANCE office automation engineer and 3rd line IT support via Webskulls LTD

Mar. 2018 - Sep. 2018Brussels Area, Belgium- i work in the team Local system administrators where i execute the following tasks: - Powershell scripting - 3rd line IT support

STIB-MIVBFREELANCE incident management & server monitoring via Webskulls LTD

Oct. 2017 - Mar. 2018Brussels Area, Belgium• Manage incident statistics & reports to inform the business & IT managers at the client. • Working in shifts 24/7 from Monday until Saturdays executing server and network monitoring through Microsoft SCOM alerts. • I work in a team of 9 people switching shifts and executing at priority 1 incident management and as priority 2 task server & network monitoring • We also had to prepare an IT newsletter mail to inform monthly the staff at the different business units of the client about how IT is going on in the enterprise.

VinçotteFREELANCE Migration Engineer via Webskulls LTD

Aug. 2017 - Aug. 2017Brussels Area, Belgium• Manage incident statistics & reports to inform the business & IT managers at the client. • Working in shifts 24/7 from Monday until Saturdays executing server and network monitoring through Microsoft SCOM alerts. • I work in a team of 9 people switching shifts and executing at priority 1 incident management and as priority 2 task server & network monitoring • We also had to prepare an IT newsletter mail to inform monthly the staff at the different business units of the client about how IT is going on in the enterprise.

gemeentelijke scholen BonheidenFREELANCE System and Network Administrator via Webskulls LTD

Jun. 2017 - Nov. 2018Bonheiden, België- Project of Migrating network environment in general from core until distribution layer of the network. - Implemeting, maintaining and troubleshooting server and network infrastructure

Dresser-Rand businessTeam leader depo team

Feb. 2017 - May. 2017Le Havre Area, FranceAs team leader of the depo team I had to be responsible of: • The Installation and configuration of operating system into the workstations, laptops and desktops. • Manage the workload of the depo team members. • After executing quality control we deliver the devices to the deployment team or ship them • Ensure that the process from planning until delivery of devices goes smoothly • Ensure to send twice per day reports about the quantity of imaged, post-imaged & software installed devices. • Ensure to send logs of the imaging process to the solution manager • Ensure to troubleshoot sccm issues at staging level. • Making more usb bootable media if needed • If any issue at any process of the depo team: try to identify it, try to solve it, otherwise escalate to project manager. • Daily depo team meeting to ensure the daily production can be guaranteed. • Daily reporting for critical devices ( status, issues, solutions, etc...) • I'm contact point of escalation issues from client "Dresser rand" as from ATOS related to the quality of the work delivered by the depo team members. • Training new members of the depo team and advise project manager where new members had to work to improve themselves.