TradeOn SAICT Manager / Operations Manager
May. 2006Cape Town Area, South AfricaLead IT operations across 52 KFC locations, ensuring 24/7 POS system uptime and rapid issue resolution. Manage relationships with key service providers (e.g., GAAP, CCIT, Standard Bank) to maintain and enhance IT infrastructure. Develop and enforce IT policies focusing on data security, backup solutions, and user access controls. Train staff on the effective use of Office 365 tools, emphasizing cybersecurity best practices and system updates. Implement process automation initiatives, including electronic document management and automated backups, resulting in improved efficiency and reduced operational costs.