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Work Background
MemoriselyUX Research Instructor
Jan. 2024RemoteAfter my 9-to-5, I teach 8-week UX Research bootcamps. Along with a co-teacher, I guide cohorts of 20-25 students through a dynamic and interactive online curriculum. Focused on hands-on learning, the program emphasizes practical application through real-world exercises and portfolio projects. I'm proud to share that these Memorisely bootcamps boast an impressive 98% graduation rate. Students graduate the program as adept researchers, proficient in various aspects of UX Research ranging from conducting stakeholder interviews to skillfully synthesizing data obtained from usability tests.
EDF Renewables North AmericaSr. Design Strategist, Grid-Scale Power
Jul. 2023Remote• Increasing cross-functional collaboration with Agile product teams at Grid-Scale Power to strategically identify and deploy focused product solutions, yielding significant efficiency gains (equating to $3.8 million in value per gigawatt installed) in solar power generation, informed by continuous user research insights.
• Orchestrating impactful design sessions for executive business and technology teams, facilitating a 20% increase in project efficiency through a focus on dynamic problem-solving over mere feature delivery.
• Skillfully distilling user feedback into actionable insights and translating them into compelling user stories, contributing to a 15% improvement in user satisfaction.
• Leading the implementation of strategic enhancements, resulting in a 15% increase in overall user satisfaction across diverse applications and platforms. Expanding the UI components library, contributing to notable improvements in design consistency and scalability across multiple products.
EDF Renewables North AmericaSr. Design Strategist, Solaris
Nov. 2022 - Jun. 2023Remote• Led the design strategy for internal tools that have since realized a 3M+ value in cost savings for the business.
CleanChoice EnergyUX/UI Designer
Jun. 2022 - Nov. 2022Remote• Collaborated cross-functionally with Product Managers and Software Engineers, achieving a 21% increase in user satisfaction by creating customer-centric experiences aligned with business goals. Involved in the entire product development process, from innovative brainstorming to pixel-perfect refinements pre-launch.
• Elevated CleanChoice's product value, usability, and craftsmanship. Applied UX research, customer journey mapping, and insights to address user needs, shaping design strategy. Translated broad concepts into valuable user solutions. Crafted intuitive end-to-end flows using prototyping tools, showcasing interactions. Drove innovation in experiences and layouts, contributing to evolving visual systems.
HeiPro DigitalUX/UI Website Designer
Sep. 2018 - Jun. 2022Remote• Crafted over 50 custom websites and landing pages for diverse agency clients, achieving a 25% increase in user engagement. Ensured optimal user experience by implementing responsive design principles, resulting in a 20% reduction in bounce rates.
• Developed comprehensive UX/UI design strategies, sitemaps, and wireframes for agency projects, resulting in a 15% improvement in overall project success rates. Produced responsive mockups using Figma, Adobe Illustrator, and Sketch, contributing to a 30% improvement in design efficiency.
• Co-led strategy sessions with clients and stakeholders, translating customer goals into strategic solutions, contributing to an impressive 25% improvement in website conversion.
Niles Community schoolsDigital Media Educator | Eastside Connections Discovery Lab
Jan. 2017 - Jun. 2018Niles, Michigan, United States · On-site• Spearheaded the development and implementation of an engaging hands-on digital media curriculum, positively impacting 150+ students across grades K-8.
• Prioritized essential skills development, achieving a notable 30% improvement in students' media literacy, a 50% increase in awareness of Internet safety practices, and a successful introduction of coding exercises contributing to a 21% rise in early technological literacy.
• Fostered collaborative relationships with teaching staff, actively participating in the creation of curriculum-aligned lesson plans. The result was a seamless integration of technology into classroom settings, enhancing overall learning experiences.
KingsWay SchoolEnglish and Digital Media Educator
Aug. 2016 - Dec. 2016Orewa, Auckland, New Zealand• Collaborated with teachers to design and implement a three-month digital literacy curriculum, resulting in a 25% improvement in students' technological skills and a 10% increase in classroom engagement.
• Led the supervision of thirty Year Nine students during an annual field trip, ensuring 100% safety compliance and successfully guiding the group through the challenging Tongariro Alpine Crossing, achieving a 100% completion rate.
Timber Ridge CampAdministrative Staff, Horseback Trails Director
May. 2015 - Aug. 2017Spencer, Indiana, United States• Collaborated with administrative colleagues and led a team of six to organize and execute distinctive horseback guest experiences for 800+ attendees. This included tailoring rides for visually impaired guests and adapting to dynamic weather and trail conditions.
• Oversaw the care of 16 horses on campus, ensuring their well-being and proper management throughout the summer season.
Grace College & SeminaryAdmissions Ambassador and Tour Guide
Sep. 2014 - May. 2016Winona Lake, IN · On-site• Fostered connections with 3,000+ potential students through phone calls and campus tours to promote Grace College amenities. Enhanced outbound calling efforts, leading to a 77% increase in applications and a 57% rise in submitted applications, contributing to a 175% growth in deposited students.
• Spearheaded a process improvement initiative, boosting efficiency in outbound calling by 46%.
• Recognized with the "Ambassador of the Month" award for outstanding contributions.
• Coordinated 21 weekend events with the tour reservations and concierge team. Promoted the college brand with an integrity-centered work ethic, cultivating genuine connections with students, parents, donors, and executives.
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