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Work Background
EscalentVice President
Feb. 2021 - Feb. 2023United States · RemoteMultiple promotions to global project management oversight of 15 project managers in India delivering up to 200 market and customer analytics and product research projects per year for $17M industry group. Expanded role from pharmacy clients to global clientele across all industries. Mentored project managers, trained teams, managed high-profile projects. ✔ Revised outdated training methods, coached new project managers, and re-aligned responsibilities with skills to significantly improve onboarding success, with 80% of PM team successfully passing through probation period.
✔ Authored process manual for new off-shore project management team, developed KPIs for new team members, and introduced new, more effective procedures for annual and semi-annual review.
EscalentSenior Director of Research Operations
Jan. 2016 - Feb. 2020United States · On-siteLed team of 30 research managers and analysts in delivering up to 200 concurrent market research projects per year for international corporate clients within $17M industry group. Resourced all projects, identified contract growth and billing opportunities, engaged other departments in project delivery. ✔ Hired, coached, and promoted top-performing team of analysts and research managers and implemented new annual employee engagement and performance survey that identified and eliminated obstacles to employee success.
✔ Led successful pilot programs within industry group that were later rolled out to rest of organization, and outsourced talent development and training of research associates.
✔ Updated training materials for new hire onboarding, onboarded over 50 new analysts, project managers, and client managers, and personally coached project managers to realign capabilities with responsibilities.
EscalentSenior Operations Project Director / Lead Research Manager and Supervisor
Feb. 2008 - Jan. 2016United States · On-siteManaged team of 4 research managers in delivery of multiple concurrent research projects for healthcare, pharma, financial services, energy, and technology clients, with focus on international research. Oversaw full project cycle from proposal development to execution to analysis and reporting as well as ISO compliance. ✔ Managed multiple, concurrent, international research projects with global research teams, maintaining consistent delivery of all project milestones from proposal development through delivery, analysis, and reporting.
✔ Mentored teams to enhance skills and performance, maintained full ISO compliancy among all team members and implemented process improvements to further improve team performance and delivery quality.
✔ Authored new SOP manual for project management within 2 months teams to provide company’s first standardized, comprehensive project operations manual, with document serving as model for corporate quality and ISO manual.
Entertainment PublicationsDirector of Sales Operations
Aug. 1993 - Feb. 2008Managed 5 departments with 7 managers and 35 total staff in providing logistics support to regional sales teams. Significantly enhanced performance of $170M sales organization by improving operational support of field sales teams through improved processes, training, interdepartmental collaboration, and infrastructure. Director of Sales Administration. Defined and implemented support strategies for $123M sales organization, including inventory, logistics, inventory, and training. Director of Administration. Managed 6 administrative hubs with 46 staff across US and Canada, including sales and contract data entry and book closeouts. Developed SOPs and performance KPIs, trained staff. Logistics & Operations Manager. Managed orders and inventory for rapidly growing ($6M to $18,5M in 24 months) new business line. Simplified order entry, payment processing, and inventory management. Trained staff in new program. Division Operations Manager. Analyzed performance against goals, managed commissions and printing budget for $24M Redmond, WA sales division. Trained staff, standardized hiring and training as well as operations staff appraisal.
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