Diogo Arado

Director of Operations @ELOCA

🔥 Startup Founder✔️ ITBusiness Owner💼 C-level Executive👍 Sales & BizDevCTO🧨 ConsultingCustomer Success ManagerFounder✨ Business Owner

With more than 18 years of experience in IT, I am a professional dedicated to managing teams and projects, implementing and maintaining systems, and strategic alignment between Business and IT. I am Director of IT Operations at Eloca, a leading company in equipment and software rental for events. At Eloca, I manage the Support, Implementation and Software Development teams, with a participative and respectful approach. We grow together! I am also responsible for conducting qualitative analyzes of customer satisfaction, monitoring retention and recurring revenue rates, and seeking solutions that optimize internal processes and improve customer experiences. I am passionate about keeping up to date with the latest technological trends and am committed to delivering quality results.

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Work Background

ElocaIT Operations Director

Jan. 2023Santo André, São Paulo, BrasilManagement of Support, Implementation, and Software Development teams with a hands-on and respectful approach. We grow together!

ElocaCustomer Service Manager

Dec. 2019 - Dec. 2022Santo André, São Paulo, BrazilManagement of the customer service team, conducting qualitative analyses of customer satisfaction surveys, and enhancing service channels.

Eloca Customer Success Manager

Jan. 2019 - Nov. 2019Responsible for managing customer relationships, monitoring churn rates, and critically analyzing Monthly Recurring Revenue through negotiations and management.

ElocaProject Manager

Jun. 2016 - Dec. 2018Santo André, São PauloI oversee project portfolio management, implement PMI-based project methodologies, define management processes, control costs, lead diverse teams, monitor KPIs, and execute planned actions for comprehensive project management.

TOTVS NAÇÕES UNIDASProject Manager

Sep. 2015 - Jul. 2016Project coordination and management using best practices (PMBOK-PMI) adapted to the TOTVS Implementation Methodology (MIT). Clients: Oncoprod - High Complexity Medication Distribution Florence Industrial and Commercial (Marco Boni) NCR United Medical Ltda

SECONCI-SP - Serviço Social da Construção Civil do Estado de São Paulo Administrative Systems Coordinator

Mar. 2015 - Sep. 2015I coordinate the support team for TOTVS Datasul (Back Office), ERP RM (Human Resources), and SALUX (Procurement and Supplies) systems. I oversee the integration of systems between the Central Unit, four hospitals, one distribution center, three AMEs, and 14 branch units. I manage the project portfolio, coordinate incidents (IT service calls) related to systems and system integrations, and provide feedback to management and the board regarding project implementation, progress, and budget status.

Constran S/A Construções e ComércioSystems Coordinator

Mar. 2011 - Mar. 2015Centro Empresarial de São Paulo - Santo AmaroI lead the support team for TOTVS Datasul ERP, conducting data and information research for system study and implementation. I coordinate teams for the implementation of TOTVS Datasul ERP in new projects, oversee training cycles in its modules, and manage the project portfolio. Additionally, I provide feedback to management and the board regarding project implementation, progress, and budget status.

TortugaIT Business Analyst

Apr. 2007 - Mar. 2011Requirements gathering, process analysis, and user support for Datasul EMS 2.04. Maintenance and customization of the EMS 2.04 system in Datasul using Progress 4GL, including Thin Templates, Smarts, DBO, and UPC. Development of web systems using HTML, ASP, JavaScript, and WebSpeed. I'm responsible for the financial and tax modules of Datasul. Additionally, I led the implementation of Electronic Invoicing across 18 company establishments.

Rede D'Or São LuizProgrammer Analyst

Jun. 2005 - Apr. 2007I have experience in developing Client/Server systems using Progress 4GL, as well as web systems using HTML, XML, JavaScript, and WebSpeed. I specialize in integrating Windows and Unix systems via APPSERVER and database mirroring.