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Work Background
Charles SchwabHead of Product - Load Balancing and DNS
Nov. 2018 - Jan. 2024Phoenix, Arizona Area
Charles SchwabSenior Product Manager - Load Balancing
Nov. 2017 - Nov. 2018Phoenix, Arizona Area
Dignity HealthPM - Cybersecurity
Oct. 2016 - Aug. 2017Phoenix, Arizona Area Participated in company-wide initiative to validate applications for compliance with new standards.
Participated in rigid and vigorous PMO processes including meticulous project budgeting for multimillion dollar projects.
Facilitated application security assessments between security assessment team and application owners.
Built out roadmap for migrating company applications to AWS.
Managed multiple projects and PMs within cybersecurity and reported weekly to CISO.
RevSpringDirector of Product Management
Feb. 2015 - Oct. 2016Phoenix, Arizona• Led development of a mobile version of the revenue portal, including wireframing, rapid prototyping, and A/B testing, which resulted in a 70% increase in user engagement and a 40% increase in revenue.
• Implemented a "test and learn" product development process to maximize learning and impact. • Initiated and led a strategic partnership with fintech startups to integrate cutting-edge payment solutions into the RevSpring platform, resulting in a 60% reduction in transaction processing times and a 35% increase in customer satisfaction scores due to enhanced payment flexibility.
• Directed the adoption and implementation of data analytics platforms across product development teams, which enabled predictive modeling of user engagement and product performance. This initiative led to data-driven product enhancements that increased user retention by 50% and identified new market opportunities, contributing to a 20% year-over-year revenue growth.
US Airways/American AirlinesSr Project Manager for Merger Request Team
Aug. 2014 - Feb. 2015Tempe, AZ• Oversaw the certification of 6,000+ applications for the airline merger, finishing ahead of schedule and under budget by 20% through effective team management and Agile practices. • Leveraged American Airlines’ Planview tool to streamline project planning and budget management processes, enabling more precise forecasting and resource allocation for critical projects.
• Championed the adoption of Agile methodologies to optimize the validation process, facilitating shorter sprints that significantly accelerated project timelines and enhanced team agility.
• Achieved early completion of critical certification processes, successfully delivering under budget. This efficient project execution not only saved resources but also allowed for the earlier start of subsequent phases, demonstrating effective project management and cost control.
Gate6 AgencyDigital Product Manager Lead
Jun. 2013 - Jul. 2014• Directed the development of a financial tracking application and team transitions to Agile methodologies, achieving $1M annual savings and a 15% reduction in time-to-market.
• Led and synchronized efforts of up to 5 product teams through the entire product lifecycle, from Statement of Work (SOW) creation to successful Go-to-Market strategies for clients, achieving a 30% faster time-to-market for key projects. • Provided strategic guidance to clients on product roadmaps, ensuring alignment with their long-term business goals and facilitating product innovation that responded to evolving market demands.
• Orchestrated collaboration among cross-functional teams, spanning video production, software development, and advertising, to deliver cohesive and high-impact product campaigns that enhanced customer engagement.
• Managed relationships with the agency's premier clients, including Allstate, Natural Partners, VMI, Mayo Clinic, and numerous smaller accounts, overseeing product development budgets ranging from $25,000 to over $8M, ensuring tailored solutions that consistently exceeded client expectations.
• Successfully transitioned product development teams from Waterfall to Agile (Scrum/Kanban) methodologies, enhancing operational flexibility and reducing time-to-market by 20%. Actively engaged as a Certified Scrum Professional (CSP) to mentor teams and refine agile practices across the portfolio.
Execute to WinProduct Manager
Nov. 2012 - Jun. 2013Phoenix, Arizona Area
GlynlyonAgile Project Manager/ScrumMaster
Jan. 2012 - Jun. 2012Chandler, AZ
NAI HorizonProduct Manager
Oct. 2011 - Dec. 2012Phoenix, Arizona
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