IBMSr.Transformation Consultant
Jun. 2018 - Oct. 2018Duluth, GeorgiaAs a Senior Management Consultant at IBM, I directed global client engagements to design, develop, and deploy tailored industry-specific product solutions that significantly enhanced business operations and client satisfaction. My role included managing the delivery of large-scale client Requests for Proposals (RFPs) and presentations focused on enterprise IT transformations in Application Modernization, Data Management and Governance, and Infrastructure Management. I spearheaded the development and maintenance of a Personalized Client Experience application, seamlessly integrating it into a broader voice-activated dialing system for telecom customers. Additionally, I led strategic discussions and planning sessions with stakeholders to align with client objectives and technological capabilities, ensuring project requirements were met, particularly in the Telecom, Media, and Entertainment sectors.
Key Contributions:
• Industry-Specific Solutions: Directed the development and deployment of customized product solutions that improved business operations and enhanced client satisfaction globally.
• Project Management: Managed and delivered significant client engagements, including RFPs and strategic IT transformation presentations, focusing on enterprise-level modernization and governance.
• Innovative Applications: Spearheaded the development and integration of a Personalized Client Experience application into existing telecom systems, enhancing user interaction and satisfaction.
• Strategic Leadership: Led strategic discussions and planning sessions that aligned with client goals and maximized the use of technological capabilities.
• Client Relationship Management: Cultivated and maintained strong relationships with key clients in the Telecom, Media, and Entertainment sectors, ensuring alignment with project requirements and client expectations.