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Allianz ServicesAgile Project Manager, Product Owner
May. 2024Technology Division
AGN SNOW: Allianz Global Network SNOW
Key Responsibilities:
- Responsible to define, develop and implement the strategic roadmap and the release of product features;
- Identify/coordinate customer needs, gather requirements from stakeholders and provide guidance on business processes to the development team;
- Stakeholders Communication regarding the product roadmap, timelines, status, and impediments if any;
- Prioritize the user stories according to business values and create the backlog items for feature enhancement;
- Backlog prioritization alignment with stakeholder’s roadmap and strategies;
- Collaborate with key stakeholders to identify enhancements that will improve efficiency output and the user experience for users;
- Project Contract management, negotiation, in scope definition, capacity planning and forecasting;
- Budgeting Control: Project level P&L, Cost control and optimization within the target margin.
Key Achievements:
- Agile Transformation: PO Way of Working Optimization Resulting in Removing Delivery Delays & Capacity optimization with cost saving >€250k/year;
- Stakeholder Engagement & Management Efficient Information Radiators Set UP: Roadmap, Demands Deliverables, Financials - Reduced to 0% Escalation rate to Cluster lead within 2 Months
- ServiceNow Global Services Migration PO: Migration Strategy, Roadmap adopted by 4 other squads as "best practice"
- ServiceNow Global Services Migration PO: Jira Scaled Agile End to End Architecture of Structure & Scrum Workflow
Staff: 20+
Allianz ServicesAgile Project Manager, IT Scrum Master
May. 2023 - Jun. 2024RomaniaKey Responsibilities:
- Implementation of the Scrum cycle ceremonies and methodology within cross functional multicultural development teams;
- Accountable for leading and coordinating development teams & QAs to reach the value stream goals within the product delivery map;
- Partner with Product Owners and technology/quality management to ensure the consistent delivery of quality software each sprint - within the agreed acceptance criteria and with 0 critical bugs;
- Coaching the team within the Scrum Framework towards continuous self improvement, healthy team dynamics and self management;
Key Achievements:
- Agile Transformation: Scrum Optimization of Way of Working
Resulting in 30% Backlog Delivery Clean Up within 4 months;
- Agile Transformation: Implementation of Scrum Lifecycle in Jira
- Jira RoadMap Set Up - 1st ServiceNow Squad (out of 9) to use Jira
Staff: 20+
The Mentoring Club gUGMentor - Business Acumen, Leadership, Project Management, Career Transformation, Self-Mastery
Sep. 2022Berlin, GermanyPassionate about leadership in all its forms - continuous learner and observer. Using different development methodologies & models to address the needs of new and/or experienced leaders in their day to day.
Tailored approach on various business environments & verticals, leadership & communication styles. Books a session: https://calendly.com/alexandrescuisabela/45min Mentoring Topics:
Leadership & Management
Team Structure & Work Methodologies
Career Advice & Self Mastery
Project Management
Agile & Lean
Lean AppsAgile Project Manager, Scrum Master
May. 2022 - May. 2023Bucharest, RomaniaKey Responsibilities: • Responsible for implementing the Scrum cycle ceremonies and methodology within cross functional multicultural development teams;
• Accountable for leading and coordinating teams of development & quality engineers to reach the value stream goals within the product delivery map; • Partner with Product Owners and technology/quality management to ensure the consistent delivery of quality software each sprint - within the agreed acceptance criteria and with 0 critical bugs;
• Coaching the team within the Scrum Framework towards continuous self improvement, healthy team dynamics and self management;
• Project Contract management, negotiation, in scope definition, capacity planning and forecasting;
• Budgeting Control: Project level P&L, Cost control and optimization within the target margin; • Implementation of Kanban methodology: Level 3 Tech support services (incident management & change request requirements). Key Accomplishments: Project Management Lead: DevOps Support, DevOps - CI/CD Set up (Jenkins) Project Management Lead: Penetration testing (Black Box, Grey Box) - OWASP Standard
Support Umbrella Services Structure Set Up: L3 Support, DevOps, Penetration Testing
Agile Project Manager Financial Panel Expert
Company Policy Committee Member: Days Off Policy Revamp Project
WebhelpSenior Project Manager
Aug. 2021 - May. 2022Bucharest Metropolitan AreaClient: Google Workspace
Key Responsibilities:
• Accountable for key business indicators, change Management and Customer Relationship Management in a fast-paced environment and in a Customer Satisfaction and Operational Excellence culture; • Development of business strategies around process improvement and implementation to drive financial and quality excellence, including the execution and implementation follow up (Lean Six Sigma principles);
• Modeling & implementation of Leadership development initiatives and programs and driving best practice standards on people management, coaching skills, business acumen; • Direction, leadership and coaching to Team Managers, Trainers, Quality Assurance Analysts, HR Partners; Key Accomplishments: Procedural backbone on main business workflows & areas.
Prime on all efficiency & productivity KPIs – reporting, action plan consultancy
Data Miner – profiling modeling, defining role & scope in the team, Scrum Master Role within leading the Data Miner into request delivery. Staff: 75+
TELUS International EuropeService Delivery Manager, Operations Manager
Aug. 2019 - Jul. 2021Bucharest, RomaniaFinancial Industry Client
Key Responsibilities:
• Accountable for key business indicators, change Management and Customer Relationship Management in a fast-paced environment and in a Customer Satisfaction and Operational Excellence culture;
• Development of business strategies around process improvement and implementation to drive financial and quality excellence, including the execution and implementation follow up
(Lean Six Sigma principles);
• Solution designing within the business specific opportunities to diversify & grow the billable services towards the BPO client, including digital opportunities;
• Modeling & implementation of Leadership development initiatives and programs and driving best practice standards on people management, coaching skills, business acumen;
• Direction, leadership and coaching to Team Managers, Trainers, Quality Assurance Analysts, HR Partners;
• Responsible for P&L of the account, including revising financials Forecast and Budget and strongly collaborate with Business Intelligence to drive Revenue and Growth. Key Accomplishments:
Up-selling Services: first Vendor Site with trilingual services (out of 8);
Successful business cases negotiating KPI targets;
Unique financial solution to balance the quarterly revenue & margin in Q2 2020 – First COVID Quarter;
Speed to Competency new hire performance model design 0-90 days – reduced by 30 days learning curve;
Global Collaboration Model to unify 3 Telus Geos supporting the same financial client.
Staff: 45+
TELUS International EuropeOperations Manager
May. 2018 - Sep. 2019Bucharest, RomaniaGaming Industry Client
Key Responsibilities:
• Accountable for managing, coaching and developing a team of 9 Team Leaders focusing on quality, productivity, attendance & developmental actions for themselves & supporting this through their teams;
• Process mapping for performance management, Development & Growth, Auditing, Skill Workshops, visibility on actions and initiatives; Ensuring that the team operates efficiently, adheres to procedures & policies and meet obligations as set out by the client & Telus, immediately addressing any situation where this not the case; Change management & implementation expertise actions to ensure the success of new strategical processes and workflow;
• Responsibilities & resource allocation across the team to deliver business results and develop both existing and new team members;
• Recruiting staff - different roles: Team Leaders and CSRs Responsibility for team members’ formal evaluation processes including career development, salary review and performance management;
• One of the Primary escalation points for the client, providing timely & professional responses. Key Accomplishments:
Leadership Model – Priming model of department responsibilities & roles leveraging Agile concepts;
Leadership Development model – Lead Performance Model – transferable competencies & clear indicative behaviors with output in efficiency, KPI achievement & retention;
Workshops & training content on coaching models, skill building, people management;
Sustainable Redundancy model for supervisor roles to ensure business continuity and coherent KPI delivery.
Staff: 100+
Leadership Staff: 9
TELUS International EuropeTeam Manager on BCX WLN Care LOB - B2B
Jul. 2016 - Mar. 2017Bucharest, RomaniaTELUS International Europe - BCX Care for SBS (Small Business Solutions), Bucharest (Romania) Key Responsibilities:
• Leading a team of 21 team members and achieving in 6 months the onshore desired indicators at team level (SLA, AHT, NPS - net promoter score);
• Team management & leadership action providing recurrence in coaching, motivation, visibility on progress and setting next steps: bonus structures; • Fruitful collaboration with supporting departments; • Business reviews sessions : presentations & analytics - Vendor Mangers, Directors, VPs. Key Accomplishments:
Process mapping and procedures set up: enabling work within the team with a coherent workflow map ensuring clarity and ease of visibility; Successful team ramp: Target achievement, cohesion and workflow.
TELUS InternationalSales Team Manager (B2B)
Mar. 2015 - Apr. 2018Bucharest, RomaniaPrime Team Manager Outbound Campaigns Cold Calling at the client's request, Prime Team Manager Web Chat & Web Leads Campaign Key Responsibilities:
• Managing performance deliverables and team productivity;
• Setting target commitments & managing target negotiations;
• Reporting & Analytics on customer trend/ behaviors and proposed offer adjustment. Key Accomplishments:
Lead Team Manager in implementing TIR changes for payroll, retention, Quality Adjusting scorecards, Lead Team Manager in Adjusting Coaching Methodology
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