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Work Background
BNYContracted Messaging Specialist at BNY Mellon, through Akkodis
Mar. 2025Kennett Square, Pennsylvania, United StatesAssist Engineering teams with cleanup from several projects, including, but not limited to Proofpoint Protection Server, and Exchange 16, 19, and O365.
Capital OnePrincipal Associate Systems Specialist III, Operations
Nov. 2016 - Oct. 2024Wilmington, DELevel 2 & 3 Support Operations Liaison with Level 3 Messaging Engineering, Level 3 DLP/Cyber Maintained up-to-date documentation on all changes made within the Messaging environment. Upskill Level 2 team members for Message Transport Issues and Proofpoint basics Work with L3 to create and implement Proofpoint changes within change windows as well as Emergency Changes Level 2 Messaging Escalations Responsible for being a successful team member for all levels of the messaging platforms and security that is required Exchange 2003 archiving and sunset Exchange 2007 migration to O365 O365 Migration to Gsuite Maintain and update Proofpoint rules, policy routes, group membership Maintain and update Forced TLS list which includes working with users in their LOB and external partners Troubleshoot escalated issues with Virtru Encryption for Gmail Conduct post-implementation reviews to ensure successful implementation of solutions. Liaison with Level 3 Messaging Engineering, Level 3 DLP/Cyber Maintained up-to-date documentation on all changes made within the Messaging environment. Upskill Level 2 team members for Message Transport Issues and Proofpoint basics Work with L3 to create and implement Proofpoint changes within change windows as well as Emergency Changes
CollaberaSenior Consultant at Capital One
Jul. 2015 - Nov. 2016Wilmington, DEWorking on project for Capital One Implement archiving of legacy Exchange 2003 Design and build out Exchange 2007 Servers for Data Center consolidation project Assist with design and implementation of Exchange 2010 org into Microsoft Cloud for Exchange 2013 Assist with moving off applications to separate smtp gateway
First Data CorporationNorth American Lead Messaging Systems Engineer II
Mar. 2014 - Jul. 2015Wilmington, DELead Messaging Engineer working with North American, EMEA, and LAC teams to assist with ongoing migration projects. Implement procedures and document environment to make day to day administration of Messaging/Collaboration systems more efficient for all teams. Systems involved are Exchange, BES, Rightfax, Good, Proofpoint, Sharepoint, and MessageStats
MetLife AlicoLead Enterprise Infrastructure Engineer
Jun. 2011 - Oct. 2013Wilmington, DELead Architect for MetLife ROW (International) Messaging • Design Exchange 2010 upgrade from Exchange 2007 messaging environment with capacity for 30,000 users (end system eventually only sized for 12,000 users) • Design and implement migration of 31 worldwide Exchange 2003 organizations with 12,000 mailboxes into one Exchange 2007/2010 site using Quest Migration Manager for Exchange • Travel to Seoul, Beijing, and Hong Kong offices to work with local messaging teams to design messaging migration strategy • Travel to Tokyo office to work with local messaging team to design Exchange 2007 Disaster Recovery site • Design the Japan office's Exchange 2010 messaging environment, and design upgrade plan for mobility (BES, Good) • Work with Networking teams worldwide to resolve various issues that affect messaging • Migrate off of Exchange 2007 to Exchange 2010 in main UK site and decommission Exchange 2007
Focused HR SolutionsSenior Consultant
Apr. 2011 - Dec. 2011Remote (Telecommute)Sub-contracted to IBM for a position with the Georgia State Department of Motor Vehicles migrating various departments to one Exchange organization using Quest Migration Manager for Exchange. • Responsible for migrating different offices around the state within the Department of Motor Vehicles • Configuring, running, troubleshooting Quest Migration Manager 8.0 • Troubleshooting network issues to ensure proper migration and end user accessibility • Work within established Change Management to make sure routing, and SMTP name sharing works without interruption
Sapphire TechnologiesMessaging Consultant at Alico (MetLife)
Nov. 2010 - Jun. 2011Wilmington, DEAssist Management and various teams with Alico’s integration with MetLife, including Messaging co-existence solutions, Gateway/Security procedures, Best Practices, Change Management procedures, and knowledge transfer. • Design and implement project plan to migrate five out of country Exchange 5.5 sites, and three out of country Exchange 2003 sites to primary Exchange 2007 environment located in Docklands, England • Work with helpdesk and security team to develop Best Practices for Exchange 2007 • Troubleshoot level 3 trouble tickets as needed • Work with Active Directory team on domain collapsing and migrations • Work with MetLife (Lotus Notes environment) team on integration activities related to Messaging environments • Design project plan for Alico-MetLife Japan to migrate out of TSA agreements for 7000 Exchange and 6100 SunMail users • Design and implement project plans for SMTP name space sharing and re-branding for multiple country locations • Research archiving solution, working with various vendors. HR, and legal teams to determine capabilities, cost and, requirements
CDI Business SolutionsSenior Client Server Engineer
Dec. 2008 - Oct. 2009* Lead for EMC SourceOne Email Archive solution working with EMC onsite consultant to design, install, configure, create documentation for various groups * Lead Architect Exchange 2003 to Exchange 2007 Migration design and implementation * Utilize DPM 2007 for DR & HA for Exchange 2007 until HP DataProtector upgrade is in place * Assist with Domain and data center consolidation projects * Assist with Change Management for all ongoing projects * Assist with EMC SourceOne Email Archiving design and policy creation * Provide 3rd Tier support
AvanadeSenior Consultant Systems Engineer
Nov. 2007 - Dec. 2008Projects: Enexus Energy Corporation (Entergy) New Orleans, LA * Responsible for Lead Exchange 2007 SP1 Messaging design and implementation * Create and implement a design that leverages an Exchange 2007 messaging infrastructure running on Windows 2008 on a Hyper-V platform * Exchange design utilizes CCR HA, SCR DR, Active Synch, OWA, and Outlook Anywhere * Synchronized GAL and Calendar solution via Quest Collaboration Services * Create a Blackberry Enterprise Server infrastructure that utilizes disaster recoverability. * Assist team members with 2008 Active Directory, OCS, DPM design and interoperability * Creation of a test plan to support the solution implementation test requirements * Provide 3rd Tier support when issues arise * Provide detail design documentation, and admin run guides for hand off to remote contracted support team AIG Messaging Transformation Project Livingston, NJ * Provide 3rd level support on AIG's StOps Exchange messaging team which oversees 200K exchange seats * Document and deliver Admin Run Guides, Help Desk Exchange 2007 troubleshooting guides according to AIG's documentation templates * Assist with tuning SCOM for current and future state of Exchange environment * Monitor SCOM and resolve and/or escalate issues according to AIG's procedures and permissions EADS Washington D.C. * Supporting all build, test, and deployment of DNS, SMTP, IIFP GAL synchronization and any other solution components required to enable EADS-NA companies to share domain resources and a single SMTP namespace * Creation of a Test plan to support the Solution implementation test requirements * Provide 3rd Tier support when issues arise * Provide Knowledge Transfer to IT Customer Staff
RadianServer Engineer
Jul. 2005 - Nov. 2007* Lead Engineer for Exchange 2007 Migration Design * 2003 Active Directory Migration Team Member * Implement RSA SecurID for remote access, creating/updating documentation as needed * Disaster Recovery Design for Exchange, Tumbleweed, and RSA * Implement Tumbleweed Email Firewall and Secure Messenger as email gateway, creating/updating documentation as needed
Harbor ConsultingContract Network Engineer at Pepper Hamilton
Sep. 2004 - Jul. 2005* Assist with Active Directory design and implementation for 1600 users, and 100 servers for law firm * Monitor and administer Microsoft Exchange 5.5 sites and servers * Assist with Exchange 2000 Migration design and implementation * Anti-virus administrator * Disaster Recovery Design and Management, including SAN backups * Network Support for LAN and WAN * NT domain and Active Directory management * Third level support for PC Support * Blackberry Server administration
Help Now LLCLAN/WAN Specialist
Aug. 2002 - Sep. 2004* Design and implement Active Directory & Exchange migrations * Helped improve efficiency and productivity to enable us to receive 50% increased revenues with less staff in 1 year * Project leader for LAN / WAN upgrade and management projects * Lead Disaster Recovery Engineer for all clients as well as internal * Design Disaster Recovery and Best Practices on a per client basis * Communicate with managers and end users to ensure understanding of project and customer satisfaction * Document all LAN/WAN environments and procedures * In charge of internal Network Operating Center environment
SynygyNetwork Engineer
Jan. 1999 - Jan. 2001
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