NETLOG A/SDirector of Services Division
Apr. 1996 - May. 1999Objectives accomplished include:
Initiated a skill program to build knowledge on technical areas such as MS BackOffice, LAN/WAN Networking and app. development. This program included a planned course schedule, technical briefings, an internal and external knowledge base, budget planning and evaluation procedures. This program improved competence image, increased employee motivation and raised the skill level, enabling the company to encompass new types of solutions and gain additional customers.
Worked with the human resource department to implement new organisational structure, preparing the company for new acquisitions and facilitated the growth of more than 140% in 1 year measured in number of employees.
Headed a task force with the managing directors and heads of all departments to establish processes and guidelines for all activities and functions, including billing, resource management, sales and quality assurance. Procedures were available on corporate-wide Intranet.