Dennise Ervas - Project Manager & Business Process Consultant, PalawanPay

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Work Background

PalawanPayTechnology Project Management Lead

Jul. 2024Makati, National Capital Region, Philippines

Self-employedBusiness Process Consultant

Nov. 2020Mission: Help small to medium-sized companies achieve their operational and organizational goals by rallying team members to participate in creative problem-solving activities and embedding a culture of change and process improvement. Tools: I developed a framework that any business can apply to achieve process maturity. Project Management: End-to-end delivery of business process and technology projects using a best practice approach from Lean and Agile methodologies. Administration and People Management: Leading teams reach their potential by aligning their roles with their skillset and interests.

PalawanPayTechnology Project Manager

Sep. 2022 - Jun. 2024Project Manager: Ensures the timely delivery of B2C products and services for PalawanPay customers. Scrum Master: Leads the Agile ceremonies (Sprint Planning, Daily Stand Up, and Retrospectives), collaborates with the dev team to address issues and blockers, ensures the team is fully-utilized and helps them prioritize their tasks, maintains the reporting dashboard to check sprint burndown and completion rate, and maintains the sanctity of the sprint. CI Champion: Led the transition of the organization from a traditional waterfall system to Agile. By conducting workshops, creating templates / checklists, and refining processes and tracking compliance

White & Case LLPProcess Improvement Business Analyst

May. 2018 - Sep. 2022NCR - National Capital Region, PhilippinesDesigns and optimizes solutions to enable the Business Services and Partner-facing teams to work efficiently and to consistently bring value to our Partners.

ANZBusiness Analyst - Risk & Controls

Oct. 2017 - May. 2018MakatiWorked with a project team to remediate the Payroll Process and prepare the department to successfully pass the audit. Focused more on identifying and mitigating risks, reviewing of frameworks, and assisting the Payroll Governance Manager conduct roadshows to educate the team on process updates

IBMBusiness Analyst and Program Office Manager

Mar. 2013 - Oct. 2017quezon city, philippinesEngaged with internal stakeholders to understand their needs and to implement technology solutions and work flows that will allow them to work efficiently and bring better insights.

IBMLearning Facilitator & Knowledge Base Focal

Jul. 2010 - Mar. 2013Trained Level 1 and Level 2 Agents to provide excellent HR support to our clients.

JPMorgan Chase & Co.Risk Operations Analyst

Sep. 2009 - Jul. 2010Taguig, PhilippinesInvestigated fraudulent activities in debit card transactions and primary decision-maker in the approval and denial of these claims.