10+ Yrs Customer Success & Growth Leader | Web3, B2B & SaaS Expert | Strategic Partnerships, Retention & Expansion | Scaling Teams & Processes
With over ten years of experience in Customer Success and Operations, I specialize in driving growth, retention, and expansion for SaaS and digital platforms. I’ve led enterprise and strategic partnerships, crafted data-driven customer engagement strategies, and optimized renewals and upsells driving measurable revenue impact.
My experience focuses on managing high-value customer portfolios, maintaining strong engagement rates, and developing retention strategies that have significantly reduced churn and increased contract value. I’ve led executive-level business reviews, built customer health frameworks, and refined onboarding processes to improve satisfaction and unlock new growth opportunities. Whether it's streamlining renewal workflows, expanding key accounts, or collaborating cross-functionally to enhance the customer journey, I focus on creating seamless, scalable experiences that drive results.
I’m passionate about helping companies build long-term, successful customer relationships through proactive engagement, strategic alignment, and value-driven advocacy. If you’re looking for someone who can translate customer date and insights into action to drive real impact, let’s connect!More...
Francine Minadeo
PR Director
Verified
I have led high-profile campaigns, significantly increasing brand awareness and market share for companies I have worked for. I have established relationships with key reporters at the Wall Street Journal, the New York Times and the AP among other top outlets.
I've managed and mentored global PR teams with a news bureau mentality to generate media coverage that has positive ROI. My crisis management skills have protected the reputation of companies I have worked for. Not only can I get clients into the news dialogue, I can keep them out of it as well.
I excel at taking corporate jargon and complicated topics and turning it into news reporters can use.More...
Paul Abou Nader
Legal Counsel@Financial Studio
Verified
I have successfully provided comprehensive legal advice to the company, ensuring all financial transactions and business practices are compliant with laws and regulations. I have effectively mitigated legal risks, drafted and reviewed contracts, and managed disputes. My expertise in financial law has been instrumental in guiding the company's strategic decisions and has contributed to its growth and success.More...
Robert Williams
Founder@The Silicon Hill
Verified
A globally recognized growth marketing and strategic communications expert, as well as a highly regarded technologist and dispute resolution attorney, with more than two decades' worth of experience successfully leading international business development initiatives, complex digital and content marketing campaigns, and billion-dollar investment disputes for leading professional services, technology scale-up companies, and award-winning startups.More...
Erika Ponce
Operations Manager
Verified
COMPLETE PROFESSIONAL PORTFOLIO: https://linktr.ee/erikalaponce
CORE COMPETENCIES:
+ STRATEGY & GROWTH+
Strategic Planning & Execution
Operational Growth Strategies
EOS Implementation
+ OPERATIONAL LEADERSHIP +
Process Optimization
Business Process Management
Process Optimization
Business Process Automation
Infrastructure Capability & Workforce Readiness
+ SUPPLY CHAIN +
End-end Supply Chain Optimization
Lean Supply Chain Management
+ LEADERSHIP & PEOPLE MANAGEMENT+
Cross-Functional Leadership
Performance Metrics & KPIs
Team Mentorship & Development
Change Management
Project Management
Continuous Improvement
+ HUMAN RESOURCES +
End-end Recruitment
Employee Onboarding/ Offboarding
Employee Relations Management
Policy Implementation & Compliance Regulation
Payroll & CompBen
TOOL PROFICIENCIES:
Office Suites (Microsoft Office 365/ Google Suites) |
EOS Traction Tool (L10s) |
Project Management Tools (Zoho/ Asana/ Monday/ Notion/ Motion / Meistertask/ Trello/ Smartsheets)|
CRM Tools (Salesforce, HubSpot)
E-Commerce (Shopify)
Event Management (Cvent) |
Digital Arts (Adobe Photoshop/ Canva)
CLIFFTONSTRENGTHS:
Arranger | Restorative | Relator | Strategic | Responsibility | CommandMore...
Dennise Ervas
Project Manager & Business Process Consultant@PalawanPay
Verified
Over a decade worth of experience in Technology and Business Process Transformation. Leading and participating in global initiatives either as a Business Analyst or Project Manager spanning various industries such as Banking, Finance & Accounting, IT Operations & Delivery, HR, and most recently in mobile app development for a Fintech company. I take with me best-practices from real world experiences and theory-based learning.More...
Jason Frank
Legal Counsel@JMF Consulting
Verified
Commercially minded lawyer focused on creating solutions to meet overall business needs. Deep legal experience from top tier law firms and global financial institutions as well as start-ups and scale-ups. Broad practice foundation with a highly adaptable skillset including product-related regulatory review, compliance, commercial contracts, and a full range of investment transactions from pre-seed to IPO and exits. Committed to effecting change in the legal services industry through the adoption of technology and alternative delivery methods. Professionally proficient in speaking, reading and writing Mandarin Chinese.More...
Roxana Radulescu
Founder & Chief Game-Changer@All Personal - Leadership & Team Coaching
Verified
Roxana is the Founder of All Personal, a Canadian award-winning leadership and team coaching & training company, helping corporate team leaders and start-up co-founders boost their leadership skills, communication, impact, motivation and performance, for long-term thriving results.
All Personal is a proud Winner of the Great Companies Global Business Award - 2023, Category / Industry: 𝐄𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧, 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 & 𝐂𝐨𝐚𝐜𝐡𝐢𝐧𝐠, Sub-Category / Sub-Industry: Leadership and Team Coaching.
Unlike other people leadership programs that focus only on top executives, All Personal also works with mid-senior corporate leaders or start-up co-founders - and their teams!
All Personal is also a Partner Organization to The Game-Changing Index®.
Roxana is a TEDx speaker, a EMCC certified Team Coach and Professional Coach, ICF credentialed coach (ACC), Scaled OKRs coach and a certified GCologist®. She holds a diploma in Learning & Development and Human Resources practice from the Chartered Institute for Personnel & Development in the UK.
Having worked in international top-tier law firms (Linklaters, White & Case, Kinstellar) for 16+ years, and having led the firm-wide Learning & Development function for 8+ years, she founded All Personal in 2017.
Roxana has also designed and delivered the Workplace Culture and Communication program at York University and College Boreal in Toronto. She is an Executive Contributor to Brainz Magazine and has authored leadership programs on award-winning e-learning platforms.More...