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Work Background
Top Source Executive SearchHR/Virtual Executive Assistant
Jun. 2024- Working closely with hiring managers to understand job requirements and staffing needs
- Developing and executing recruitment strategies to source potential candidates through
job boards, employee referrals, social media, job fairs, etc.
- Screening resumes and applications to identify qualified candidates
- Coordinating the full interview process with hiring teams
- Performing reference and background checks on final candidates
- Maintaining data on recruitment metrics like time-to-hire, source of hires, etc.
- Building and maintaining relationships with potential talent pools
- Strong interpersonal, communication, and organizational skills are essential for success
in this role. HR/Recruitment Specialists drive the talent acquisition process to help build
and grow an organization's workforce.
- Lead Generation assistance if needed
- Marketing management assistance if needed
- Help remind managers on certain deadlines
Agent ImageData Analyst
May. 2023 - Jun. 2024- Assist with the organization of tasks and to-do’s for the data science team
- Keeper of documents and materials - know where everything is in terms of worksheets, source reports, presentations, minutes of meetings and notes, etc.
- Help with data legwork - assist the data science team in manually crunching data when needed.
- Assist in checking and reviewing data in salesforce (Escalation case tagging, refund cases,
chargeback cases) and help follow up with respective departments.
- Perform a diverse range of duties, including administrative tasks to support the efficiency of daily
business operations and other tasks that may be assigned occasionally.
- Monitor operations-related reports and resources needed.
- Assist in maintaining company databases as needed.
- Ensure assigned tasks are completed most efficiently and that reports are well-communicated
- Assist the Data Science team in organizing, planning, and implementing a strategy.
- Provide administrative, research, data entry, data uploading, data cleanup, or other marketing support to run our division as and when required efficiently.
- Assist in various creative initiatives for the company, such as events, training, trade shows, webinars, etc.
- Support the Director of Operations with enforcing company and division policies and standards.
- Provide client, team, and customer support and satisfy queries and concerns.
- Monitor the company's NPS feedback and ratings.
TaoCrowdExecutive Assistant
Dec. 2022 - May. 2023- Perform a diverse range of duties including administrative tasks to support the efficiency of daily business operations and other tasks that may be assigned from time to time
- Ensure assigned tasks are completed in the most efficient manner and that reports are well-communicated
- Monitor operations-related reports and resources and the calendar and schedule of the Operations Manager, attend meetings, and take minutes if required
- Assist the Operations Manager in organizing, planning, and implementing a strategy
- Provide administrative, research, data entry, data uploading, data cleanup, or other marketing support to assist with the efficient running of our division, as and when required.
- Assist in various creative initiatives for the company such as events, training, trade shows, webinars, and the like.
- Prioritize inquiries and requests for the Operations Manager while troubleshooting conflicts; make judgments and recommendations to ensure smooth day-to-day engagements
- Support the Operations Manager with the enforcement of company and division policies
and standards
- Serve as the primary point of contact for internal and external constituencies on all
matters pertaining to the Operations Manager
- Provide client, team, and customer support and ensure queries and concerns are satisfied.
- Effectively communicate on a daily or weekly basis with our client via slack, soft phone and email.
- Ad hoc tasks as needed
KumuSenior Community HR Manager
Dec. 2019 - Aug. 2022Philippines- Human Resource Business Partner of the Community department
- Collaboration with varying seniority levels, including Chief of staff, Vice President of Community Operations, associates, managers
- Made sure that all 200+ Kumunity staff’s requirements/documents/forms are submitted for compliance
- Assist managers relevant to HR’s documentation across 12 different divisions.
- Endorse potential Kumunity staff for regularization to the company's HR
- Collaboration with other departments like IT, Finance, Information Security, Compliance and Risk Management, Legal, etc.
- Report any app bugs and glitches
- Keep confidentiality and professionalism
- Manage different communication channels: Facebook, Slack, WhatsApp, Discord, and Kumu
- Promotion of official Kumu events (online and offline)
- Organize and file data and statistics
- Support the company with technical and content support
- Direct assist, support, and lead company directives
KumuSenior Community Manager
Feb. 2019 - Dec. 2019Philippines- Supervised a night shift of 15 Kumu Pulis (content moderators)
- Conduct evaluations of the 15 content moderators
- Assist in monitoring a 24/7 moderation operation of 6 shifts
- Started to receive HR-related tasks - Initiated a "payroll" system for the moderators,
- Collaboration with varying seniority levels, including Chief of Staff, Director of Community Operations, associates, managers
- Report any app bugs and glitches
- Promotion of official Kumu events (online and offline)
- Organize and file data and statistics
KumuCommunity Manager
Jun. 2018 - Feb. 2019Philippines- Identified which public kumunity chats to approve
- Responsible for tracking and maintaining relationships of all public kumunity chats; curate and track kumunity chats, while also reporting and analyzing topics and trends for the kumunity chats.
- Handled several public kumunity chats namely: 10 QuizMoKo kumunity chats; kumu Newbie’s Corner, Singing, Creative Minds, Wizarding World PH, Call Center Life, and Bacolodnon sa Kumu
- Ensure that the new users are aware of the features of the app by live streaming
- Moderate in-app contents, and assist in moderating the company's social media engagements
- Report any app bugs and glitches
- Promotion of official Kumu events (online and offline)
- Organize and file data and statistics
- Got featured in a couple of online articles
MojobitzDigital Marketing Assistant
Nov. 2014 - Nov. 2018Managed 3 social media accounts for the client. Namely, Facebook Pages, Instagram and Twitter. Creating and maintaining new marketing campaigns, brand promotions or product lines for the company on different sites, monitor progress using web analytic tools (Insights of Facebook Pages); and answer directly to social media inquiries, all while using the company's voice and guidelines.
AloricaTechnical Help Desk
May. 2010 - Aug. 2010Technical Help Desks are dedicated to providing dependable service and timely problem resolution. They are also committed to communicating and collaborating with our customers. Technical Help Desks are providing assistance with technology products such as mobile phones, televisions, computers, or other electronic or mechanical goods. In general, technical support services attempt to help the user solve specific problems with a product—rather than providing training, customization, or other support services. * Easy Access: Customers can easily and quickly access the support team when they have a problem that needs to be addressed * Fast Response Time: Personnel is empowered to respond quickly to customer issues, get the right people working on the problem, and communicate with the customer. * Quick Resolution: Many of the calls or emails to our customer support center are resolved within an hour of the report of the issue. We are committed to resolving customer issues rapidly. * Timely Follow-up: Once an issue is addressed or a problem is resolved, our support personnel or account manager will contact our customer to notify the customer of the status and how it was resolved. * Ongoing Communication: After a problem has been taken care of, account managers follow up with the customer to check to make sure that the resolution has addressed the issue that the customer has reported and provides status on patches or updates to solutions.
TeleperformanceTechnical Support Representative
Dec. 2009 - May. 2010Provides technical assistance and training to customers by performing the following duties. Essential Duties and Responsibilities :
include the following. Other duties may be assigned as required. * Provide client support and technical issue resolution via E-Mail, phone and other electronic medium. * Provide training to clients in the use of systems and applications related to the Internet. * Obtain a general understanding of OS and application operations related to the company offered services. * Identify and correct or advise, on operational issues in client computer systems. * Perform creation of new accounts using company provide software tools.
Arvato Digital Services LLCCustomer Service Representative
Apr. 2009 - Aug. 2009Customer service representatives interact with customers to provide information in response to inquiries about products and services. They also handle and resolve customers' complaints. Some customer service representatives assist individuals interested in opening accounts for various for their consoles and online account on Xbox Live. Customer service representatives also may explain how to use equipment and solve any equipment problems. Others explain to users how to navigate an Internet site.
AloricaTechnical Support Representative
Nov. 2008 - Apr. 2009- Provide technical support functions for the Local Area Network (LAN) and Wide Area Networks (WAN) including the management of hubs, switches, routers, firewalls, and servers.
- Install, configure, and support the LANs WANs, and Internet systems.
- Maintain network and workstation hardware and software.
- Monitor the network to ensure network availability to all system users and perform necessary maintenance to support network availability.
- Supervise other network support technicians and plan, coordinate, and implement network security measures.
- Manage performance tuning and capacity planning activities to enhance the performance of the network resources.
- Perform routine backups and archival of files stored on the network to assist with disaster recovery.
- Analyze user support statistics and other data and recommend appropriate measures.
- Assists in maintaining the operating system and security software utilized on the network, including the addition of new users to the network and establishment of rights and privileges.
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