Agent ImageData Analyst
May. 2023 - Jun. 2024- Assist with the organization of tasks and to-do’s for the data science team
- Keeper of documents and materials - know where everything is in terms of worksheets, source reports, presentations, minutes of meetings and notes, etc.
- Help with data legwork - assist the data science team in manually crunching data when needed.
- Assist in checking and reviewing data in salesforce (Escalation case tagging, refund cases,
chargeback cases) and help follow up with respective departments.
- Perform a diverse range of duties, including administrative tasks to support the efficiency of daily
business operations and other tasks that may be assigned occasionally.
- Monitor operations-related reports and resources needed.
- Assist in maintaining company databases as needed.
- Ensure assigned tasks are completed most efficiently and that reports are well-communicated
- Assist the Data Science team in organizing, planning, and implementing a strategy.
- Provide administrative, research, data entry, data uploading, data cleanup, or other marketing support to run our division as and when required efficiently.
- Assist in various creative initiatives for the company, such as events, training, trade shows, webinars, etc.
- Support the Director of Operations with enforcing company and division policies and standards.
- Provide client, team, and customer support and satisfy queries and concerns.
- Monitor the company's NPS feedback and ratings.