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Work Background
Dakota Coast ConsultingExecutive Consultant
Sep. 2023Santa Fe, New Mexico, United StatesDirecting organizational change impact communications and executive coaching; Interfaith Community Shelter
Trane TechnologiesChange Manager
May. 2023 - Sep. 2023
Newell BrandsChange Management Consultant
Sep. 2022 - May. 2023
EquinixChange Management Manager
Sep. 2021 - Sep. 2022United States
PfizerChange Management Lead - Data & Analytics
Sep. 2019 - Aug. 2021San Francisco Bay AreaChange adoption expert for Data & Analytics programs as part of the Strategic Initiatives team. Responsible for Change Management planning, design, implementation and monitoring. Deliverables include: * Impact Assessment & Analysis * Readiness Assessment & Approach * Communication Plan & Feedback channel(s) * Training & Support Plans and supporting materials * Outcomes definitions and tracking
MUFG AmericasChange Management Communication Director
Oct. 2014 - Jul. 2018San Francisco Bay AreaResponsible for: - Change management communication strategy - Leadership messages, tools and materials - Internal communication strategy, approach and planning - Risk operations innovation engagement
Wells FargoChange Management Consultant
Aug. 2014 - Oct. 2014San Francisco Bay AreaTemporary contract position to deliver change management communciation messages and tools for an enterprise-wide data process change project.
Lahey Hospital & Medical CenterCommunication Lead - ICD-10
Nov. 2013 - Aug. 2014Greater Boston AreaChange management communication lead responsible for internal communications and strategy planning on ICD-10 project. Contract position.
Liberty Mutual InsuranceProgram Manager - Internal Communications
Dec. 2011 - Oct. 2013Boston, MAPartnered with executives to develop objectives and measures and create internal communication plans, including presentations, articles, newsletters, speaking points, videos, emails and internal social media outreach
• Developed and delivered short and long-term communication collateral to grow department, project or brand awareness and support business goals and overall objectives
• Analyzed and reported out measures and goals for internal company, department and individual executive communication efforts and develop recommendations to increase effectiveness
• Provided guidance as intranet Editor-in-Chief to 14,000 employees and directed 120+ intranet content owners to ensure consistency and effectiveness; reported metrics and recommendations to leadership
• Responsible for strategy and execution of internal communications to 14,000 employees across 8 different business segments through leadership messaging and various internal channels
Partners HealthcareCommunication Lead - Change Management for IS/Finance Project
Jul. 2008 - Dec. 2011Partners Healthcare - Led strategic internal and external communications and change management efforts for an enterprise-wide project implementing new patient scheduling, registration and billing system with Siemens Soarian software, prior to conversion to EPIC - Directed communication strategy and implementation of ICD-10 enterprise-wide diagnostic coding project
Oxford PublishingConsultant - Multimedia Education Project
Dec. 2006 - Jul. 2008Boston and New YorkManaged technical writing, editing and vendor management of multi-media education products for international distribution
Thomson CorporationProject Manager - Consultant
Aug. 2006 - Jun. 2008Boston and New YorkConsultant in process improvement for multi-media education joint project with National Geographic. Managed technical writing, editing and marketing staff and client and vendor relationships.
Palladium / Balanced Scorecard CollaborativeMarketing Manager
Apr. 2000 - Aug. 2006Greater Boston AreaStrategic marketing for executive education events, software products and consulting services for an international firm
Hagler BaillyProject Database Administrator
Oct. 1997 - Apr. 2000
Putnam, Hayes & BartlettContract Database Administrator
Aug. 1993 - Oct. 1997
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