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Work Background
Lead Business analyst
PeratonLead Business analyst
Aug. 2024United States, St. LouisRun ETL Create reports in smart reporting and power bi Sharepoint administrator Operations administrator Create and maintain scripts built in powershell and power apps Program in SQL for ETL Subject matter ezpert of service desk
IT Operations Admin
Chartis FederalIT Operations Admin
Jan. 2024St Louis, Missouri, United States• Tier 3 Engineer • Create, Modify, Troubleshoot Powershell Scripts • Create, Modify, Troubleshoot Power Apps Applications • Create, Modify, Troubleshoot Microsoft Power Automate • Create, Modify, Troubleshoot Microsoft Lists • Create, Modify, Troubleshoot Microsoft SharePoint Content • Create, Modify, Troubleshoot Microsoft SharePoint Permissions • SharePoint Administrator • Teams Administrator • Create, Modify, Troubleshoot Teams Channels • Create Backup Plans • Execute Backup Plans • Document Backup Plans • Establish Rapport with others higher and lower for better lines of communication • Create Backup Directories on Servers • Subject Matter Expert
Information Technology Help Desk Analyst
Intellect Solutions LLCInformation Technology Help Desk Analyst
Dec. 2021 - Jan. 2024St Louis, Missouri, United States• Tier 2 Administrator • Worked with Powershell to efficiently find ways to reduce ticket flow • Found trends and anomalies in tickets • Saved Coast Guard millions of dollars in man hours with built scripts • Only Advanced Software Team troubleshooting technician • Installed Software • Troubleshot Failed software installs • Troubleshot Advanced Issues • Established rapport with higher tier teams to establish better communication lines • Subject matter expert of the Software Team • Build/Modify Tools for technicians to work more efficiently • Script Administrator • Build Script solutions for Enterprise-Wide Outages • Build Script solutions for higher tier when needed i.e. security script for google to lock it down
Help Desk Specialist
Apex SystemsHelp Desk Specialist
Jul. 2017 - Jan. 2018Saint Louis, Missouri
Information Technology Help Desk Analyst
Computer World Services Corp. (CWS)Information Technology Help Desk Analyst
Jan. 2017 - Dec. 2021Saint Louis, Missouri• Tier 2 Administrator • Worked with Powershell to efficiently find ways to reduce ticket flow • Found trends and anomalies in tickets • Saved Coast Guard millions of dollars in man hours with built scripts • Only Advanced Software Team troubleshooting technician • Installed Software • Troubleshot Failed software installs • Troubleshot Advanced Issues • Established rapport with higher tier teams to establish better communication lines • Subject matter expert of the Software Team
Receiving Associate
MenardsReceiving Associate
Oct. 2016 - Jul. 2017Saint Peters, missouri• Receive product • Stock freight • Distribute freight to departments • Help guests when they need assistance • Forklift operator • Order selector operator • Part of store remodel crew • Worked in building materials department
Security Specialist
Apex SystemsSecurity Specialist
Apr. 2016 - Jun. 2016Charter, Saint Louis, MO• Worked in a call center • Took various calls from customers that had received abuse notifications • Helped customers resolve issues that led to the abuse notifications • Educated customers on prevention of abuse • Educated customers on specific types of abuse • Processed abuse tickets in the system
Data Handler
Retail Technology GroupData Handler
Jan. 2014 - Apr. 2016• Recorded Hard Drive information into computer system over 200 times a day • Tested Hard Drives with Lubuntu and Gsmartcontrol • Wiped Hard Drives with a 7-Pass DoD Wipe to destroy all data on drive • Performed PC troubleshooting and hardware repair with 100% success rate • Created the operation flow for Data Handler position
Generator Mechanic/Maintenance office clerk
United States Army ReserveGenerator Mechanic/Maintenance office clerk
Jun. 2007 - Dec. 2019Weldon Springs Reserve Center• Led Soldiers in preparing generators for deployment • Diagnose, Troubleshoot, and Repair Power Generating Equipment • Information Management Officer for the Unit • Work on a SAP online program to maintain vehicles and update soldiers military licenses • Maintain key control inventory on vehicles and other areas of access
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