Tom Peterson

Owner @Peterson Technology Solutions and Development

Project ManagerCloud ServicesProduct ManagerData AnalystData ProtectionPenetration TestingData WarehousingBI AnalystFrontend DeveloperWeb DeveloperPowershellPowerBIDatabase DeveloperPower AutomateQA EngineerPowerFXUnited States✔️ ITBusiness OwnerSolution Integrator🧑‍🔬 EngineerSystem ArchitectSystem AnalystDevOpsTech SupportData EngineerSecurity Analyst

Tier 3 Engineer • Create, Modify, Troubleshoot Powershell Scripts • Create, Modify, Troubleshoot Power Apps Applications • Create, Modify, Troubleshoot Microsoft Power Automate • Create, Modify, Troubleshoot Microsoft Lists • Create, Modify, Troubleshoot Microsoft SharePoint Content • Create, Modify, Troubleshoot Microsoft SharePoint Permissions • SharePoint Administrator • Teams Administrator • Create, Modify, Troubleshoot Teams Channels • Remedy Administrator • Create, Modify, Troubleshoot Remedy Templates • O365 Administrator • Tanium Administrator • Program in languages other than Power FX and Powershell • Create Backup Plans • Execute Backup Plans • Document Backup Plans • Establish Rapport with others higher and lower for better lines of communication • Check submissions to Document Library for Grammer and broken links before accepting submission • Train large groups of people • Check and correct libraries of data to ensure data compliance • Create Backup Directories on Servers

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Work Background

Chartis FederalIT Operations Admin

Jan. 2024St Louis, Missouri, United States• Tier 3 Engineer • Create, Modify, Troubleshoot Powershell Scripts • Create, Modify, Troubleshoot Power Apps Applications • Create, Modify, Troubleshoot Microsoft Power Automate • Create, Modify, Troubleshoot Microsoft Lists • Create, Modify, Troubleshoot Microsoft SharePoint Content • Create, Modify, Troubleshoot Microsoft SharePoint Permissions • SharePoint Administrator • Teams Administrator • Create, Modify, Troubleshoot Teams Channels • Create Backup Plans • Execute Backup Plans • Document Backup Plans • Establish Rapport with others higher and lower for better lines of communication • Create Backup Directories on Servers • Subject Matter Expert

Intellect Solutions LLCInformation Technology Help Desk Analyst

Dec. 2021 - Jan. 2024St Louis, Missouri, United States• Tier 2 Administrator • Worked with Powershell to efficiently find ways to reduce ticket flow • Found trends and anomalies in tickets • Saved Coast Guard millions of dollars in man hours with built scripts • Only Advanced Software Team troubleshooting technician • Installed Software • Troubleshot Failed software installs • Troubleshot Advanced Issues • Established rapport with higher tier teams to establish better communication lines • Subject matter expert of the Software Team • Build/Modify Tools for technicians to work more efficiently • Script Administrator • Build Script solutions for Enterprise-Wide Outages • Build Script solutions for higher tier when needed i.e. security script for google to lock it down

Computer World Services Corp. (CWS)Information Technology Help Desk Analyst

Jan. 2017 - Dec. 2021Saint Louis, Missouri• Tier 2 Administrator • Worked with Powershell to efficiently find ways to reduce ticket flow • Found trends and anomalies in tickets • Saved Coast Guard millions of dollars in man hours with built scripts • Only Advanced Software Team troubleshooting technician • Installed Software • Troubleshot Failed software installs • Troubleshot Advanced Issues • Established rapport with higher tier teams to establish better communication lines • Subject matter expert of the Software Team

United States Army ReserveGenerator Mechanic/Maintenance office clerk

Jun. 2007 - Dec. 2019Weldon Springs Reserve Center• Led Soldiers in preparing generators for deployment • Diagnose, Troubleshoot, and Repair Power Generating Equipment • Information Management Officer for the Unit • Work on a SAP online program to maintain vehicles and update soldiers military licenses • Maintain key control inventory on vehicles and other areas of access

Apex SystemsHelp Desk Specialist

Jul. 2017 - Jan. 2018Saint Louis, Missouri

MenardsReceiving Associate

Oct. 2016 - Jul. 2017Saint Peters, missouri• Receive product • Stock freight • Distribute freight to departments • Help guests when they need assistance • Forklift operator • Order selector operator • Part of store remodel crew • Worked in building materials department

Apex SystemsSecurity Specialist

Apr. 2016 - Jun. 2016Charter, Saint Louis, MO• Worked in a call center • Took various calls from customers that had received abuse notifications • Helped customers resolve issues that led to the abuse notifications • Educated customers on prevention of abuse • Educated customers on specific types of abuse • Processed abuse tickets in the system

Retail Technology GroupData Handler

Jan. 2014 - Apr. 2016• Recorded Hard Drive information into computer system over 200 times a day • Tested Hard Drives with Lubuntu and Gsmartcontrol • Wiped Hard Drives with a 7-Pass DoD Wipe to destroy all data on drive • Performed PC troubleshooting and hardware repair with 100% success rate • Created the operation flow for Data Handler position

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