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Work Background
Business Analyst
PAYNOCCHIOBusiness Analyst
Jul. 2024 - Oct. 2024
System Analyst
Digital Finance InternationalSystem Analyst
Jun. 2023 - Jun. 2024Belgrade, SerbiaFor vivamoney.in and novacard.mx • Developing digital mobile bank apps and infrastructure. • API integrations with vendor services. • Decomposing projects, setting tasks for developers, backlog replenishment. • Writing inner documentation and creating system process diagrams. • Microservices design and description.
Business Analyst/ QA
Combined Ratio SolutionsBusiness Analyst/ QA
Nov. 2022 - Mar. 2024Tbilisi, GeorgiaFor viubyhub.com and hudsoninsgroup.com • Monitor performance to ensure efficient and problem-free operations. • Confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures. • Gather and organize information on problems or procedures. • Create Power BI dashboards of customer accounts and statuses. • Confer with management and underwriters about format, and purpose. • Update automated test scripts to ensure currency. Design test plans, scenarios, scripts, or procedures.
Technical Analyst
OkkoTechnical Analyst
Aug. 2021 - May. 2022St Petersburg, St Petersburg City, RussiaSetting dashboards, integrations, analyzing metrics, monitoring service errors, working with the Telegram, Usedesk, Confluence, Slack API Received processes more automate, transparent and prompt. Made real-time metrics for Customer Support team. Marked up and compiled the best answers to clients for chatbots. Made buttons for chats with quick answers and collection metrics. This made it possible to reduce the SLA and FCR. Made inner bot for gamification of work, which counted bonus balances.
Technical Support Specialist
OkkoTechnical Support Specialist
Jan. 2021 - Aug. 2021St Petersburg, St Petersburg City, RussiaInitiating and solving technical problems, bug tracking, creating chat-bots (Telegram, Slack). Helped in creating new process for technical Support line (Tier 2 and Tier 3): set ticket queues by priority according to keywords; procedure of transmitting tickets for outgoing call line.
Customer Service Specialist
YandexCustomer Service Specialist
Sep. 2018 - Oct. 2020St Petersburg, St Petersburg City, RussiaWorking with databases, CRM, bug tracking, solving problems between clients and developers, writing instructions; Experience with B2B and B2C strategies of communication
Author of Physics Contest for School Students
Saint Petersburg State UniversityAuthor of Physics Contest for School Students
Aug. 2018 - Jan. 2019St Petersburg, St Petersburg City, RussiaDrawing up tasks for high and secondary school students for the All-Russian Physics Competition
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