OkkoTechnical Analyst
Aug. 2021 - May. 2022St Petersburg, St Petersburg City, RussiaSetting dashboards, integrations, analyzing metrics, monitoring service errors, working with the Telegram, Usedesk, Confluence, Slack API Received processes more automate, transparent and prompt. Made real-time metrics for Customer Support team. Marked up and compiled the best answers to clients for chatbots. Made buttons for chats with quick answers and collection metrics. This made it possible to reduce the SLA and FCR. Made inner bot for gamification of work, which counted bonus balances.