Improved data platform for 30 analysts at Okko
Built data platform for startup company BI Tool from scratchMore...
Yuliia Pelinen
Head of customer support@Okko
Verified
📍Over 5 years of experience in customer support and over 3 years of managing
🫡 I can manage teams of both 20 and 200 people
❤️ I know how to do processes transparent, team motivated and customer happyMore...
Analyst with more than 5 years of experience in IT, including system integration and business process modeling. Started as a customer support specialist in a leading IT company in the CIS. Rose to the position of analyst, created dashboards for the customer support team and monitoring issues, implemented procedures and chatbots.
Worked as a BA and QA engineer in the USA insurance b2b industry. Currently participating in a fintech project to launch digital banks. Specialize in coordinating business requirements, preparing documentation and designing microservices and integration solutions (UML/BPMN). My strengths include decomposing complex problems, deep analysis, setting clear tasks for developers, and process optimization.
I'd like to work in a healthy environment that appreciates my skills and offers avenues for growth! 🤝🏻More...