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Work Background
Rego ConsultingDirector of Sales Operations
Oct. 2023Consultant for sales and human resources. This role conducts process improvement and development for a growing international practice specializing in consulting for PMP applications such as Clarity (SaaS), Rally, Microsoft, Apptio (IBM), and Agile. Work directly with all levels of the organization, including human resources and prime business partners. Developed a customer experience survey process, set up all consulting projects, created contracts SOWs, and managed independent contractor onboarding, analytics, and CRM-VRM platforms. Responsible for onboarding new clients and managing all Insurance requirements.
Apex Systems- Contract Consultant at Travis County Sheriff's OfficeBusiness Process Management Consultant
Jun. 2023Austin, Texas Metropolitan AreaProcess Management Consultant contracted by Apex Technologies assigned to Travis County Sheriff's Office working with the IT and Project Management Offices.
CSX TechnologySenior Business Analyst / Business Consultant (Matrix Resources)
Sep. 2022 - Jun. 2023United StatesContracted with Matrix Resources to oversee the development and execution of a new vendor management system at CSX, working directly with senior leadership to define current program operations, identify gaps, and create custom roadmaps to achieve short- and long-term strategic goals. Interface directly with contract vendors/suppliers to create key processes and improve system performance, including timecard processing, invoice/requisition streamlining, contractor onboarding/offboarding, and gathering/filing immigration documentation. Maintained and update all time reporting, invoicing, and payables for VMO. Report all program achievements to the leadership team.
♦ Credited for saving $300K by improving/streaming invoicing process and $250K by reducing overall processing time.
♦ Realized $500K in contact savings by optimizing all contract management functions, thus avoiding future price increases.
♦ Drove process to create/deploy a variety of Leadership Dashboards used to support executive decision-making processes.
♦ Serve as POC in negotiating/renegotiating contracts to establish strong Supplier relations with a contingent workforce. ♦ Played a key role in developing and implementing new SOW processes and project budgetary procedures.
♦ Assist HR and Legal teams in developing new policies to manage better contingent workforce processes, including new training materials and presentations and drafting immigration support documentation for workers.
Leslie WeemsBusiness Consultant & Published Author
Jan. 2020 - Sep. 2022Italy, CroatiaProvide high-level project management leadership in planning, completing, and supporting the completion of complex, sophisticated technical development projects. Conducted real-time and post-mortem project evaluation/testing strategies of current and newly developed processes to ensure results exceeded client expectations. Tracked and reported benchmarks to stakeholders. During this time worked at Aperia as Sr BA.
CDO Technologies, Inc.Scope Management Analyst
Oct. 2018 - Jan. 2020RemoteServed as project leads in creating and delivering a digital catalog that tracked 500 job categories for governments/DoD agencies; led the team to develop various new HR compliance tools for the client.
ConduentSenior Information Technology Business Consultant
Feb. 2017 - Apr. 2018Contract through CTG - Computer Task Group to work for Conduit/Xerox. Oversaw the coordination and planning for a major data migration project that relocated over 8000 servers and maintained/ensured data integrity; led the improvement team to identify and mitigate any potential gaps; assisted in the development of a new payment processing solution.
Dell EMCBusiness Intelligence Manager
Sep. 2014 - Oct. 2016Remote - Healthcare & Life SciencesAs the Global Business Analysis Manager – Healthcare & Life Science, I served as Voice of the Customer (VOC) in identifying sales and marketing trends and recommending strategy changes to drive improvements across all targeted audiences; conducted detailed market research, intelligence, and gap analysis that led to redefining/narrowing targeted customers base; deployed Agile methods to ensure on-time completion and delivery of all projects; led relaunch of Salesforce for Dell consulting business line; analyzed/redesigned internal sales processes and coordinated Marketing, Sales, and Consulting teams to work together as one seamless unit; implemented recommendations achieved an annual growth target of $100M. Year one - contract basic hired through AVA Consulting, Plano – Richardson. Texas assigned at Dell then hired on permanent after the first year and promoted. (09/2014 – 09/2015)
Pentagon, US Department of Defense, Office of the Secretary of Defense for PolicySenior Technology & Analytics Leader
Oct. 2011 - Sep. 2014Remote - Austin Contracted through RBA / II DATA as Senior Business Consultant, assigned to work for the Pentagon. Provided senior-level leadership in working with Pentagon to conduct detailed workforce analysis to maximize cost savings and reduce DoD spending by reorganizing military staffing levels at the state level; streamlined key IT, HR, and invoicing functions; established use of Data BI Analytics / Data Modeling and benchmarking tools.
Toshiba Medical Visualization Systems (Europe) LtdRegional Sales & Service Director - Rocky Mountain Territory
Jul. 2009 - Sep. 2011Coordinated and directed day-to-day operation for a $30M diagnostic digital imaging business line, promoted and sold MRI, CT, XRAY, and UL services across a 10-state area; increased margin by 150% while leading a team of 18 dispersed field service engineers in maintaining equipment and meeting client needs quickly and effectively; managed entire sales processes, including presented sales proposals, negotiated, and closed deals, and onboarded new client accounts.
GE TransportationGlobal Product Quality Leader - Telematics Leader (Asset Intelligence)
Jan. 2007 - Jun. 2009Promoted to coordinate developing and implementing satellite and cellular-based platforms and leading BI tools and applications to optimize all Fleet Management Services for Walmart with &1.4M fleet assets. Served as quality leader charged with analyzing tracking device product performance data and implementing changes to improve product performance that provides the user the ability to track all shipments logistically; assisted in creating a dual-platform product line based on satellite and cellular technologies; worked closely with vendors/manufacturer to improve product defects that improved performance by 18% achieving 98% performance rating.
GE HealthcareGlobal Director of Customer Advocacy
Jan. 2007 - Jul. 2008Created a value-driven customer strategy and process improvements across the company. Served as change management leader. Developed Board of Directors per region, managing Profit & Loss, supporting products and teams, working with sales and service groups, ensuring customer satisfaction, and driving change management with a $450 million budget.
• Enabled $450 million in zone revenue, saving $8 million by changing collection processes.
• Mediated enterprise business contracts with C-level executives valued at more than $44 million by establishing quarterly reviews with key customers.
• Saved $9 million in service contracts by regaining customers and business from competitors
• Implemented and directed Enterprise QPR process, enabling the team to close $16+ million in business.
• Implemented best practices for Net Promote Score in 2005 and promoted NPS across the company.
• Championed an “Early Warning System” throughout the Americas that slashed CSO levels by 61%.
GE HealthcareDirector Service & Sales - Healthcare & Life Sciences
Sep. 2001 - Jan. 2007Direct reports; 57 including Modality Leaders, Field Service Engineers, and PACS Engineers Managed $120 million organization and 120 IT and Imaging Field Service Professionals. Aligned new team with business needs and worked with other OEM vendors to coach and develop team, restore profitability and meet sales targets. Directed Profit & Loss for multiple product lines, directed vendors and managed C-level relationships. • Generated $96.6 million in revenue and exceeded business metrics. • Recognized for outstanding success in best practices resulting in a consistent NPS score of 65%.
• Led turnaround and delivered outstanding gross margin for team with prior record of high costs.
• Acknowledged as leader who cared about employees by encouraging professional development
Eastman Kodak CompanyGlobal Digital Portfolio Channel Manager - Professional Marketing
Sep. 1999 - Sep. 2001Oversaw product launches, created go-to-market strategies and established dealers, including: managing $50M product portfolio, collaborating with R&D on new product development and managing the largest dealer-based relationship in London.
• Created $50 million in sales for new high-end digital cameras by aggressively promoting product which resulted in a Top 100 Award for outstanding performance
Eastman Kodak CompanyRegional Digital Sales Manager - Professional Marketing
May. 1993 - Sep. 1999Sold professional photography products and served as a Digital Imaging Consultant to professional photographers, corporations, and advertising agencies. Major activities included selling digital products, providing marketing and sales support to dealers, supporting professional organizations that represented Kodak, promoting and marketing new products to drive product demand, testing film products, and participating in public speaking events.
• Produced $30 million in sales; successfully influenced customers to purchase Kodak products in lieu of competitive products by collaborating with VARs and key end-users.
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