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Work Background
National Cold Chain Inc.Corporate Account Manager (CHEP)
Oct. 2017 - Jun. 2020Oakville, Ontario, CanadaHandling Chep Account
NFIAccount Coordinator (CHEP)
Aug. 2016 - Oct. 2017Mississauga, Ontario, Canada
NFIBilingual Operations Support Specialist
Jun. 2015 - Aug. 2016
Nissan Motor CorporationDiscounter Dealer Relations
Sep. 2014 - Mar. 2015
Fidelity InvestmentsClient Service Representative
Dec. 2013 - Mar. 2014toronto, ontarioProcessing all incoming financial trade requests including purchases, transfers and exchanges as well as non-financial account requests in a timely manner ensuring accuracy and compliance. · Ensuring all non-registered and registered (including RSP,RIF,RESP) accounts are set up accurately · Compile, sort and verify the accuracy of data before it is entered. · Administered all account features including Pre-Authorized Chequing Plans, Systematic withdrawal Plans and Dividend Withdrawal Plans. · Locate and correct data entry errors, or report them to supervisors. · Compare data with source documents, or re-enter data in verification format to detect errors. · Used multiple system mainly ConX, ACE, NEXUS. · Liaising with broker/dealer community to resolve "not in good order" trades. · Providing high level of bilingual customer service to clients and promoting a customer centric environment.
Ally Financial Inc.Operation Associate
Aug. 2009 - Sep. 2013toronto, canada areaPioneered and provided expertise on Operations for a new Canadian Operations group which was seamlessly transitioned from the US. • Led Retail Banking effort to open and process new accounts on an ongoing basis • Provided SME for Anti-Money Laundering cheque verification. • Head Teller and EFT Account Linking. • Creation of Cheques for Registered and Non-Registered Funds transfers, Account closeout, GICs early redemption, Estates Payments and Service Charge Reimbursement. • Improved process to fulfil clients' requests - opening and updating Sales Force cases, targeting 98% of customer's satisfactions. • Opened production tickets for Incidents and follow up with Outsource partners. • Partnered with contact center to engage customers and reviewing of Registered Accounts transfer status. • SME for CRA engagement for Amended T5 and TFSA Files. • Collaborated and guided Contact Center to assist clients in regards to their daily queries and issues. • Led the review and approval of T5 and TFSA Amendments Files for submission to CRA. • Managed Bond of Indemnification process in the events of uncashed cheques. • Resolved End of Day Balancing, weekly and monthly cheque reconciliation report for manager and help identify issues as required. • Trained new employees and played key role during several banking conversions and operational help. • Pioneered multiple systems (SAM, WebCsr, Sales Force, Cedar, Tealeaf and PD Teller) in the Canadian environment and monitoring tools allowing for team members to increase efficiency. • Liaised on projects such as CDIC Release and TFSA Promotional Campaign. • Client focused knowledge of branch operations procedures, products and services, and applicable regulatory compliance, including Bank Security and "Know your customer" principles.
Parfip Mauritius LtdAdministrative Agent
Jan. 2008 - Jan. 2008Ebene, Rose-Hill Mauritius
TNT MauritiusData Entry Operator
Jan. 2007 - Jan. 2007Ebene, Rose-Hill Mauritius
Dar-Ul Ma'arifTeacher
Feb. 2001 - Apr. 2005* Prepared courses for presentation to students according to approved curriculum * Taught students using a systematic plan of lessons, discussions, audio-visual presentations and field trips * Led students in activities to promote their physical, mental and social development and their school readiness * Assigned and corrected homework * Prepared, administered and corrected tests * Evaluated the progress of students and discussed results with students, parents and school officials * Identified children’s individual learning needs * Prepared and implemented remedial programs for students requiring extra help * Participated in staff meetings, educational conferences and teacher training workshops
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