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Work Background
SwipeSense Inc.Implementation Project Manager
Jul. 2022 - Jul. 2024Remote•Oversaw the end-to-end process spanning from sales to Go-Live for over 12 implementations contributing to $7 million in revenue.
•Created process improvements that resulted in a 20% reduction in implementation time (15 weeks to 12 weeks)
•Created over 40 pages of documentation of processes and best practices. •Received an "Over and Above" commendation. •Lead cross-functional teams of internal and external stakeholders to evaluate project requirements and expertly guide them through implementation of SwipeSense medical technology, products, and services.
•Proactively anticipated, identified, and mitigated obstacles, risks, and inefficiencies within the implementation journey, resulting in a redesigned process to increase speed, cost-effectiveness, and quality of operations.
•Championed change management strategies with the client team fostering a culture of adaptability and seamlessness. •Created and orchestrated communication channels and processes across diverse multi-functional teams including engineering, customer success, senior leadership and clients.
Compass GroupCreative Project Manager
Dec. 2021 - Jul. 2022Charlotte, North Carolina, United States•Assumed a strategic role in overseeing the artistic direction of projects, ensuring alignment with organizational vision and elevating the creative aspects of each initiative to achieve executive-level results.
•Fostered collaboration with multifunctional teams throughout the organization, contributing to project lifecycles from the initial RFP stage to the final shipment, ensuring optimal alignment with strategic objectives.
•Demonstrated mastery of asset management and software tools, including Filemaker and InDesign, to streamline processes and enhance productivity in project management.
•Crafted bespoke content for project proposals, infusing a unique and compelling narrative that resonated with stakeholders, driving favorable outcomes.
The Elopement Co.Senior Project Manager, CEO
Oct. 2016 - Dec. 2021Charlotte, North Carolina Area•Successfully started and ran a small business providing end-to-end planning and execution of micro-weddings and elopements grossing over $400, 000 in revenue during 5 years of operation. •Consulted with clients, vendors, and other stakeholders to design and deliver the highest quality experience tailored to clients’ individual needs.
•Hired and trained a successful team of 10 employees while developing operational, training, and business guidelines for every aspect of the company.
•Evaluated, selected and implemented CRM tools and processes to standardize company-to-client interactions to maximize revenue and customer satisfaction.
•Strategically conceived, developed, and meticulously curated our corporate website and social media presence, positioning our digital footprint as a powerful tool for brand elevation and market penetration.
•Garnered national and international acclaim, solidifying our company's reputation as a global innovator, and reinforcing our standing as a distinguished leader within our industry.
Clarity ConsultantsSoftware Trainer
May. 2016 - Oct. 2016Varied•Contracted to train client company’s leadership team on iPad usage and software
•Coached management team members on software implementation •Travel to various US cities for client training
•Maintain list of Q&A’s for training enhancement
•Distribute and train on project training materials
Libertyville School District 70Technical Support Associate
Jul. 2014 - Mar. 2016Libertyville, IL•Organized and deployed more than 1600 Chromebooks, 400 IMacs, and 500 iPads to school personnel and students.
•Provided technical support by troubleshooting technical issues and making hardware repairs.
•Coached school staff and teachers on the use of hardware and software
•Used ticketing system to address and remove impediments to team
AppleTrainer/Technical Support
Oct. 2009 - Jul. 2014Northbrook, ILCreative/Trainer •Interim team lead •Facilitated corporate training •Coached employees on better time management and customer service skills •Trained customers on use of Apple hardware and software applications •Coordinated scheduling for a team of 40 •Coached employees on implementation of new company initiatives •Led the store mentor team In-Store Guest Trainer for Global Retail Training •Delivered corporate trainings for groups of 2–100+ •Developed and implemented storewide communication campaign •Designed Apple standard communication templates for retail executives •Created and maintained a storewide training action plan and database •Executed Apple’s new hire on-boarding strategy •Collaborated with market team for training feedback and consistency •Designed and delivered market leadership presentations
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