Essilor Shared Services Philippines, Inc.Head, Collaborative Services Group
Jan. 2025Leads in the strategic development, delivery, and continuous improvement of common services such as Applications Maintenance and Support, Systems Quality Assurance, Project Management and Master Data Management & Customer Service. Drives operational excellence, foster a culture of customer service, and enable scalable growth through process streamlining, optimization and people enablement. With a strong focus on operational excellence, established close collaboration efforts across business units to align Shared Services strategy with enterprise goals. Successfully implemented frameworks that optimize resources, accelerate project delivery, and elevate customer satisfaction. Passionate about aligning IT services with business goals, fostering innovation through continuous improvement, and driving measurable value across the organization.