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Work Background
One Brooklyn HealthManager Language Access Program
Mar. 2017Brooklyn, New YorkManager Patient Experience - Language Access Program Responsible for the hospital-wide implementation of the Language Access program. Completing annual assessment of language assistance needs. Providing ongoing education and training to ensure hospital staff know how to access the hospital’s language services. Development of Medical Interpreting Policies and Procedures. Provide expert simultaneous and consecutive medical interpreting services at Hospital. Responsible for patient experience improvement through coaching strategies and program development, serving as primary lead for complaint/grievance management. Developing patient experience strategies to support the success of improvement programs and initiatives, improvement action plans; researches, reviews, and recommending evidence-based best practices for patient experience and service recovery as appropriate.
thebigwordInterpreter; Translator
Dec. 2012 - Mar. 2017Greater New York City AreaInterpreter/Translator - Spanish, Dutch, German and English. Specialized in Medical Interpreting and Business Interpreting.
Tecnoflor InternationalManager
Jun. 2010United States, Dominican Republic and PeruFloricultural Consultants; Urban Agriculture; Hydroponics
Geneva WorldwideInterpreter/Translator Spanish, Dutch and German
Nov. 2009 - Mar. 2017New York, NYInterpreter/Translator - Spanish, Dutch, German and English. Specialized in Medical Interpreting and Business Interpreting.
Vitrina, Inc./ Le Salon d' ArtCurator / Owner
Jan. 2009 - Dec. 201590 Stanton Street,New York,NY 10002Alternative Gallery under the name Le Salon d'Art presenting the art of local artists in a bohemian setting. Rebranded the space to Vitrina showcasing emerging artists and designers, featuring monthly exhibitions of local artists and designers of jewelry, hats, belts, handbags.
Blue Star Jets, Inc.Flight Director
Sep. 2008 - Apr. 2009Greater New York City AreaCharter of private aircraft for business and pleasure. Development of contacts in the European and Middle East market. Attending marketing and networking events. Email Blast and Tele-marketing.
IDCConsultant
Jan. 2007 - Dec. 2008Conducted market research on wireless services plans of all major carriers in the U.S. on an ongoing basis.
55-ARK Communications, Inc.Owner/Manager
Oct. 2003 - Apr. 2008Cellphone Store & Internet Cafe in the Lower East Side. Authorized Agent for T-Mobile, AT&T, Sprint & Verizon Wireless.
Development of www.arkphones, the online presence of ARK Communications. Extensive expertise of wireless equipment and services, specialized in data devices. Successfully sold to Businesses and Consumers from locations in New Jersey and New York. Store closed.
International Language Services, Inc.Freelance Translator/Interpreter
Apr. 2003 - Nov. 2009Provide expert translation and interpreting services of critical and confidential legal voice recordings and documentations, from Dutch, German, and Spanish to English for Government Agencies and private entities.
T-MobileSenior Sales Representative
Jun. 2002 - Aug. 2006Extensive expertise of wireless equipment and services, specialized in data devices. Successfully sold to Businesses and Consumers from locations in New Jersey and New York. Consistently met and exceeded quotas on local and regional levels.
DC Paging ExpressManaging Director
Mar. 2000 - Mar. 2001Contracted to reorganize company and help transition from Pagers to Cell phones. Streamlined distribution, sales, and marketing through 100+ affiliated ‘Pronto Envios” and “Mony Travel” Stores. Contract negotiations with Wireless Telecom Carriers. Purchase of Cellular Phones, Pagers and Accessories. Training and development of sales-team.
Uptown Security & CommunicationsProject Manager
Jan. 1996 - Dec. 1999Start-up, development, and content creation of Wireless Plaza Online Cell phone store. Manage Wholesale/Retail operations of Wireless Plaza, Export of Cellular Phones and Accessories.
Agroindustria Amelia, S.A.Agro industrial Consultant/Project Manager
Jan. 1994 - Jan. 1996Conducted extensive feasibility study for a Dutch run cassava starch project in the Dominican Republic. Assisted in the purchase and construction of a cassava processing factory. Successfully developed a solid customer base to distribute high grade cassava starch to be used by the food-industry in the Dominican Republic and Puerto Rico.
Technoflor, S.A. - Dominican RepublicPresident
Jan. 1985 - Dec. 1994Tecnoflor, S.A. – Dominican Republic Interflora Dominicana, S.A. - Dominican Republic
International Flower Agencies – Netherlands With operations in three countries, we sourced, contracted and exported successfully fresh flowers from multiple farms to major importers/distributors (Southern Rainbow, Florimex and Equiflor) in the U.S., Canada and Netherlands. Import of plant-materials, seeds and supplies for the flower industry. Agent/Representative for the Dominican Republic, Caribbean and Mexico of select Dutch suppliers of plant-materials and supplies for Flower-industry (Fides BV, Terra Nigra, BV, AVO Anthuriums, BV, among others). Participated in numerous international tradeshows. Consulting agrobusiness projects in Dominican Republic, Mexico and Trinidad.
US Agency for International DevelopmentAgro Industrial Consultant
Jan. 1983 - Aug. 1985Development and implementation of Market-Survey conclusions of “Financial demand of Agro-Industry segment of Dominican Republic” into a 22 million dollar US AID Loan program, managed through the Central Bank of the Dominican Republic. Initiated and collaborated on preliminary studies for the creation of JACC (Joint Agricultural Cooperative Council), active lobby organization of agribusiness interests in the Dominican Republic. Represented a Trade group of Businesses at the Caribbean Business Initiative, Miami, Florida in 1984.
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