QuincusProject Manager
Jul. 2020 - Dec. 2021Jakarta, IndonesiaLed end-to-end project deployment across SE Asia and the US, ensuring that projects meet deadlines without scope creep. Conducted POC sessions, requirement gathering, and translated customer business flow into product usage flow/scenario. Coordinated engineering staff and SCRUM muster as a resource, ensuring smooth project delivery. Conducted product training, led UAT sessions, and initiated the handover/go-live phase. Managed relationships with clients and stakeholders, ensuring their satisfaction with project deliverables. Oversaw all incoming and outgoing project documentation, ensuring that project records are well-documented and organized. Designed risk mitigation plans, conducted project reviews, and created detailed reports for Leadership. Conducted QA, testing new release features, bug fixes, replicating reported bugs, and creating all recordings and entries into Jira board. Provided excellent customer service as a frontline receiver of issues reports, bug reports, new feature/customization requests, complaints, frustration, and acknowledgment from the customer. Bridged the gap between technical and non-technical teams by explaining release notes for new features and bug fixes to non-technical/zero product knowledge team members (marketing team, HR, Finance, and new joiners).