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Work Background
Opus HR SolutionsSr HR Advisor
Jul. 2024United States, SeattleHealth & Wellness SaaS Startup | Comprehensive HR Infrastructure Development
• Implemented comprehensive HR policies and procedures from the ground up
• Established recruitment platform and successfully recruited 10+ Wellness Coaches
• Served as strategic advisor for business positioning in corporate environments
• Developed employee branding strategy and implementation framework
• Created and executed onboarding/orientation programs
• Drafted all essential onboarding documents including contractor agreements, NDAs, and business protection agreements
SaaS Recovery & Scaling | Post-Layoff HR Restructuring
• Conducted comprehensive HR audit for rapidly expanding SaaS company recovering from significant economic-driven layoffs
• Identified six critical areas requiring immediate attention after elimination of internal HR department
• Developed solutions for regulatory compliance including updated employee handbook and multi-state tax requirements
• Streamlined employment documentation for both W2 employees and contractors
• Implemented role management systems and performance review processes
• Enhanced benefits administration for medical, 401(k), and PTO policies
• Created state-specific hiring process standardization strategies
• Delivered executive summary with actionable recommendations and two-year HR strategic plan
Multinational Corporation | Job Reclassification & Compensation Restructuring
• Led comprehensive job reclassification and compensation model overhaul across diverse business interests (real estate, technology, publishing)
• Reviewed, consulted on, and updated job descriptions across the organization
• Evaluated employee backgrounds and performance reviews to determine optimal fit within proposed structure
• Implemented Radford model for career pathing, succession planning, and compensation structuring
• Analyzed current compensation standards and metrics against industry benchmarks
• Established minimum, mid, and maximum salary ranges based on company metrics and industry standards
• Adjusted salaries for reclassified positions and compensation outliers
AI Technology Startup | Total Rewards Strategy & Talent Acquisition
• Developed competitive total rewards packages for 16 high-demand software engineering candidates
• Analyzed candidate resumes focusing on tenure, skill set, location, and industry median salaries
• Reviewed company budget constraints and created financial forecasts
• Established comprehensive rewards solution including base salary, bonuses, benefits, reimbursements, and training
AI Software Startup | Strategic HR Consultation & Process Development
• Conducted business plan review and developed detailed SWOT and GAP analysis
• Created guidelines, workflows, prompts, and process flows for HR operations
• Established learning language platform specifically designed for the human resources industry
• Delivered strategic consultation including workflow development and process optimization
Restaurant Franchise | Employee Handbook & Policy Modernization
• Transformed outdated six-page employee handbook into comprehensive, compliant document
• Incorporated all relevant state and federal employment policies
• Added valuable guidance information for employees
• Ensured compliance with current employment laws and best practices
eXp RealtyVice President of Employee Experience & HR Business Partnerships
Aug. 2022 - Sep. 2023Led the Human Resources Business Partner team responsible for developing and executing a people strategy that elevates the employee experience to drive growth and profitability Provided guidance on workforce planning leading to a 10% improvement in employee retention, fostering a stable and engaged workforce of 2,300 globally Improved work relationships, morale, and productivity, resulting in a 30% increase in retention and a 25% boost in team productivity Utilized talent insights and organization data to drive a 15% increase in employee engagement, resulting in improved productivity and retention rates within 2 quarters Elevated employee satisfaction by 10% by redefining HR data management strategies, leading to improved decision-making and stronger employee engagement Continuously assessed regulatory and compliance risk and ensured all necessary actions, policies, and procedures were compliant, consulting with legal counsel as appropriate
VirbelaVice President Human Resources
Jan. 2020 - Aug. 2022(a division of eXp Realty)Realized 200% staff growth in the first year by facilitating the acquisition of Virbela, a SaaS technology start-up Defined the organization's long-term mission and goals and identified ways for talent management to support the company mission, in collaboration with executive leadership Established KPIs for HR and talent management functions and used metrics to assess the organization’s success and market competitiveness Enhanced employee satisfaction by 15% through the implementation of competitive compensation, benefits, and incentive programs, resulting in improved retention and productivity.
eXp RealtyDirector of Talent Acquisition & Employee Experience
Sep. 2017 - Jan. 2020Achieved Glassdoor’s “Best Places to Work” for 6 consecutive years and realized a 40% staff increase by devising unique employee branding initiatives and successful hiring plans Reduced recruiting costs by 25% by optimizing the use of recruitment technology and streamlining talent acquisition processes Implemented sourcing methods for hard-to-fill roles, leading to 40% reduction in time-to-fill and securing top talent to drive business success Streamlined employee onboarding process, resulting in a 20% decrease in onboarding time and increasing new hire satisfaction Led a team of five recruiters and implemented a recruitment process outsourcing (RPO) solution for technical recruiting efforts, resulting in faster technical hiring Leveraged personal experience to close top technical talent, resulting in a 15% reduction in time-to-fill, saving the company valuable resources and improving team productivity
Beacon Hill Staffing GroupSenior Recruiter
Jun. 2015 - Jun. 2017Greater Seattle AreaRecognized as the top producer for the company’s financial services within the first year of employment Enhanced candidate pool by 200+ within the first year through strategic sourcing, resulting in higher quality hires and reduced time-to-fill. Developed and sustained a strong talent pipeline, resulting in a 20% reduction in time-to-fill and cost-to-hire
Robert HalfSenior Recruiting Executive/Assistant Vice President
Apr. 2012 - Apr. 2015Greater Seattle AreaTripled business revenue and expanded client base by 50% through strategic marketing of full-time, accounting and finance consulting services Recognized and awarded the #1 "Rookie of Year" award for excellence and top sales of Robert Half's full-time consulting division worldwide Increased average bill rates by 15% for full-time consultants, resulting in higher revenue and improved profitability for the company Managed and provided performance feedback to a team of 50 full-time consultants, resulting in a 15% improvement in overall performance and client satisfaction Decreased client issue resolution time by 20% resulting in improved client satisfaction and retention
Robert HalfRegional Lead Administrator
Mar. 2007 - Apr. 2012Seattle, Washington, United StatesBoosted proficiency and collaboration among administrative support team members in Northwest Regional marketplaces, resulting in a 30% increase in overall team effectiveness Efficiently led the coordination of marketing, recruiting, and employee recognition events for regional offices, ensuring seamless execution and positive feedback from attendees Led the recruitment and hiring of administrative personnel within the Seattle Metro area, resulting in a 30% improvement in team morale and a more cohesive working environment Managed operations of Seattle Metro branch and full time consulting program of 140+ consultants, including new hire processing, payroll, and other HR-related functions
LivHOME IncDirector of Staffing Services
Nov. 2000 - Jan. 2007Walnut Creek, CAManagement and supervision of 100+ in-home caregiving staff
Recruitment and retention of caregiving staff
Led new hire training of all staff
Management of all human resources functions including, benefits, PTO, 401K, workers comp, payroll, hiring and termination Assisted in development of recruitment and retention program company wide
Supervision and management of in-home caregiving staff including all H/R, hiring, interviewing, counseling and termination
Processed payroll and billing for caregiving services
Assisted with new site development of the Phoenix, Minneapolis, Walnut Creek, and Sacramento marketplaces
Developed staff orientation process
Developed recognition programs for caregiving staff
Gentiva Health ServicesCare Team Coordinator
Jan. 1998 - Jan. 2000Scheduling appropriate clinician's for individual clients.
Ensuring frequency of clinician visits is being met and MD orders are being obtained before any service is provided.
Processing Billing/Payroll for all staff on weekly basis and resolve all payroll/billing issues.
Compliance review of all clinical documentation. Handling patient/employee complaints and employee counseling when appropriate. Verification of insurance and obtain initial authorization for all patients.
ICD-9 coding for all patient diagnosis.
Professional Home NursingRecords/Personal Coordinator
Jan. 1996 - Jan. 1998Auditing current and discharged medical records for accuracy and completeness.
Supervising personal department to insure accuracy with employee requirements in accord to HICFA and JACHO regulations.
Orienting all new hires to company policy and procedure.
Supervising Clerical assistant to ensure clerical responsibilities are met.
Coordinate/facilitate weekly office meetings. Processing of payroll/billing.
Scheduling for supplemental staffing of various hospitals/agencies. Assisting with accounts payable and the billing department.
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