Requests
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Network Power<100 people
Roles
💸50%
Marketing
✨50%
Business Owner
👍50%
Sales & BizDev
Geos
🇮🇳50%
India
Work Background
Cybalink SolutionsSenior IT Specialist
Jun. 2023• Implement strategies for all IT operations, prepare orientation programs for all new employees and ensure compliance with all deadlines and provide upgrade to all systems as per requirement.
• Analyses all IT infrastructures and prepares reports.
• Maintain compliance to all standards and policies and administer efficient working of all IT equipment and hardware and manage all communication with operation management team. • Tests, configures, installs, modifies, maintains, and repairs computer hardware, operating systems, applications, software patches and updates for all employees and clients.
• Provides third level user support and problem resolution for issues of software, hardware, network communication, equipment and infrastructure.
• Administer project list and prioritize all work
• Collaborate with department personnel and design innovative solutions for all IT issues and maintain all hardware and software for processes according to security requirements and maintain logs of all issues and assist to resolve all efficiently. • Creates IT Policies and Procedures.
• Interprets problems and analyses possible causes of hardware or software or network failure and provides swift and feasible solutions.
• Assists in conducting user’s application testing during program implementation, migration, and systems maintenance; Recommends hardware and software specifications.
• Performs scheduled preventive maintenance of computer systems or as needed.
• Creates logins and maintains the list of all users’ credentials.
• Logs and monitors records of issues via ticketing system for issue resolution and ensures proper recording, documentation and closure.
• Applies internal escalation procedures to ensure end-user satisfaction.
• Communicates with third party vendor for network issues.
• Tracks and assign problems to team members.
• Recommends procedure modifications or improvements.
Cybalink Solutions LtdIT Specialist
Jan. 2019 - May. 2023• Managing Hyper-V, Domain Controller, Active Directory, DHCP Server, File Sharing Server, Application, Group Policy, VPN Server, and DNS Domain Host (GoDaddy).
• Managing Adobe Admin Console.
• Administering Microsoft Hyper-V Server.
• Global Administrator for Microsoft 365, Microsoft Azure Cloud, and Exchange Cloud.
• SharePoint Team and Communication Site planning, designing, developing, and implementation.
• Creation of Forms, Cloud Flows and Power Automation.
• Administering Vipre Cloud Endpoint Security.
• Managing UniFi devices such as UniFi OS Cloud Key, Switches, and Access Point.
• Managing Fortinet FortiGate, Cisco SG300-52 Switches and Huawei SmartAX Ma5608T OLT.
• Documentation of IT Policies, Processes and Procedures
GreatFeat Services Inc.IT Team Leader
Apr. 2015 - Jul. 2018• Build-up and manage Domain Controller, Active Directory, DHCP Server, File Sharing Server, Activity Monitoring Server, Kaspersky, Security Management Server, Mantis Ticketing Server, Soft Ether VPN Server, Microsoft Exchange Server, NAS Backup System, DNS Domain Host and G-Suite.
• Applied security (USB lockdown, Personalization lockdown and Web filter) to all desktop computers.
• Upgrade from HDD to SSD to all desktop computers.
• Migration from Windows 7 to Windows 10.
• Monitoring and managing Web Servers, Production Server and Office Network Connection.
• Migrating local servers to Google Cloud.
• Migrating old network infrastructure to new.
• Conducting team weekly meeting.
• Assigning task/initiatives to team members.
• Conducting coaching session monthly.
• CCTV Cabling and Installation.
• Biometrics Database Management.
AccentureWorkstation Engineer
Jan. 2013 - May. 2015• Monthly Top Ticket Closer.
• Initiative Handler.
• Remediation and Pro-Active Approach for Non-Compliant Machines.
• Willingness to render Rest Day Overtime for the IWS Week-end Task.
• Training Room PC, Extension, LAN Connection Set-up.
• Point of Contact for Verizon Machines, LCD’s, Phones Inventory.
• Physical Node and Interface Checking for Verizon Floors.
• Verizon Kiosk Machines Activation.
• Weekly Monitoring of Verizon Non-Compliant machines including Cebu and Global One site.
• Weekly Monitoring of Tickets handled by the Verizon Dedicated Support Team including Cebu and Global One site.
• Monitoring/Tracing Verizon Network Connection three times a day.
• Handling Verizon Numerous Machines and Phones/Extensions Movement.
• Configuring New Extensions for newly deployed Cisco Phones.
• Machines set-up for Verizon Cebu transferring in Manila (Earthquake Incident).
• Cisco Unified Communications Manager (CUCM) Configurations.
• Private Automated Branch Exchange (PABX) Configurations.
PDSWorkstation Engineer
Mar. 2011 - Oct. 2012• Established PDS Group Northgate Alabang Site.
• On-site support on different Banks (PDS Group Clients) for their trading tools concerns.
• Supporting High Profile Persons while
they’re presenting/doing business with the clients.
• Doing support on three PDS Group Site (Manila, Makati, Alabang).
• Handling Numerous Machines and Phones/Extensions Movement.
• Configuring newly deployed laptops for Managers.
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