Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
WiseTech GlobalApplication Support Engineer
Apr. 2023 - Jul. 2025Bengaluru, Karnataka, IndiaIn my role supporting Container Chain, I delivered L2 production support for critical logistics applications that drive global supply chain efficiency, ensuring seamless container movements and uninterrupted operations. I troubleshot and resolved complex production issues by diagnosing bugs and applying backend data patches, which improved system stability and reduced mean time to resolution by 15%. Additionally, I executed system upgrades, hotfixes, and deployments using Octopus Deploy and Bitbucket, while configuring customer environments during onboarding and offboarding. I also optimized system performance, maintained thorough documentation, and addressed issues through detailed troubleshooting and log analysis.
IBMApplication Support Specialist
Jul. 2017 - Nov. 2021Pune Area, IndiaI managed and supported Business Intelligence applications across the BUK region, optimizing deployment efficiency by 30% through streamlined UAT and production processes using ServiceNow, while automating key operational workflows to reduce manual effort by 85%. I handled access provisioning, job scheduling, troubleshooting, and authored SOPs to enhance team productivity. Additionally, I provided comprehensive support to 43 compliance applications, performing performance analysis, capacity planning, batch failure resolution, and automating production releases with the Nolio tool. Through process improvements, I reduced onboarding time by 20%, coordinated stakeholder communications during outages, and led a 14-member L1 support team in a 24/7 environment, maintaining seamless operations and management reporting.
Intch is a Professional Networking App for the Future of WorkSee more people like Sudeepta Ranjan on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1027651 people
15
Business process lead @ Tata consultancy Services
212
AI Marketing Automation and Digital Strategist @ GV Shri
22
Founder @ Accession
75214 people
17
Senior QA Automation Engineer @ Luxoft
26
Senior DevOps Lead @ Mialo Technologies
18
Founder & CEO @ GVM Technologies LLC