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Work Background
ShopeeBusiness Owner
Oct. 2021PhilippinesTake care of my sticker-selling side job on SHOPEE: I list products, keep track of stock, help customers, run promos, and design custom stickers.
FreelancerVirtual Assistant
Sep. 2023PhilippinesResponsibilities: Social Media Management (2 Years): Developed and managed social media strategies across multiple platforms, including Facebook, Instagram, Twitter, and LinkedIn.
Created, curated, and scheduled engaging content to enhance brand presence.
Monitored social media metrics and analyzed performance to optimize campaigns.
Engaged with followers, responded to comments and messages, and built a positive online community.
Administrative Tasks (1+ Years): Managed bookkeeping tasks, including recording transactions and preparing financial reports.
Handled email account management, ensuring timely responses and organized inboxes.
Oversaw calendar management, scheduling meetings, appointments, and coordinating events.
Assisted with various administrative duties such as data entry, document preparation, and maintaining records.
Skills: Social Media Strategy and Content Creation
Social Media Analytics and Engagement
Bookkeeping and Financial Reporting
Email and Calendar Management
Strong Organizational and Communication Skills
Summary:
A detail-oriented Virtual Assistant with 2 years of experience in social media management and over a year in administrative tasks, including bookkeeping and email/calendar management. Proven ability to enhance brand presence and efficiently manage administrative duties.
ELITE CHILDREN LEARNING CENTERVirtual Assistant Admin Team/Social Media Manager
Sep. 2023Atlanta, Georgia, United StatesAs a Social Media Manager, I specialize in leveraging multi-platform strategies and curated content to amplify brand visibility, drive engagement, and foster community interaction. My expertise extends to utilizing tools such as Canva, Capcut, and Hootsuite for crafting captivating visuals, analyzing metrics to optimize campaigns, and providing valuable insights for future initiatives. In my capacity as an Administrative Team Leader, I oversee day-to-day operations, implement effective communication protocols utilizing tools like Google Forms and Zoom, and maintain organizational systems aimed at boosting productivity. Furthermore, I conduct training sessions to enhance team skills and collaborate closely with cross-functional teams to achieve company objectives.
SagilityCustomer Service Representative Inbound/Chat support Healthcare Account
Mar. 2022 - Sep. 2023PhilippinesIn my role as an inbound call center and chat support representative, I excel in providing exceptional customer service to clients. Specifically, I handle claims and benefits inquiries for policyholders of Blue Shield of California, Promise Health Plan, Medicare, and Medicaid. My approach involves promptly and effectively addressing customer inquiries, concerns, and issues, leveraging my specialized knowledge of healthcare processes and protocols to assist customers with relevant queries and requests. I adeptly manage high call volumes and chat queues while upholding professionalism and courtesy throughout each interaction. Furthermore, I meticulously document customer interactions using designated systems and software, ensuring accuracy and thoroughness. Additionally, I collaborate closely with team members and healthcare professionals to resolve complex issues and escalate matters as necessary for timely resolution.
FreshiiPhotographer and Social Media Manager
Jun. 2017 - Oct. 2021United Arab EmiratesI've worn many hats at work! From running the store to helping with online marketing and taking cool pictures, I've done it all. As the store boss, I made sure everything ran smoothly. In the marketing team, I helped spread the word about our brand online, and as a photographer, I snapped awesome pics to make our brand look even cooler. I love what I do, and I'm always ready to tackle new challenges!
FreshiiOnline Fulfillment Specialist, Product Listing Optimization, Inventory Management
Jun. 2017 - Oct. 2021United Arab EmiratesExperienced Online Fulfillment Specialist proficient in managing account health and optimizing listings across platforms such as Zomato, Deliveroo, and Careem Food, while also coordinating with customer service, exporting reports, and supporting online presence management on platforms like TripAdvisor and Google Business Site. Job Responsibilities:
* Monitor account health and performance notifications and stay updated on marketplace policy changes across all online food ordering platforms such as Zomato, Deliveroo, and Careem Food.
* Address and troubleshoot issues with listings, including opening cases with platforms to resolve issues such as lost and damaged inventory, stranded listings, and corrections to listing detail page information.
* Set up and maintain product listings on various online food ordering platforms.
* Request customer reviews for suitable orders and manage the online reputation of the business on platforms like TripAdvisor and Google Business Site.
* Implement promotions and discounts to drive sales and increase customer engagement.
* Coordinate with customer service teams regarding customer feedback and order-related issues.
* Export monthly and daily reports from online food ordering platforms and provide them to relevant teams.
* Support online presence management on platforms like TripAdvisor and Google Business Site.
FreshiiManager
Nov. 2010 - Oct. 2021United Arab EmiratesAs a versatile professional, I have experience working in various roles, including store incharge, social media marketing team member, and in-house photographer. In the role of store incharge, I have successfully managed day-to-day operations, ensured inventory control, and provided excellent customer service. As a member of the social media marketing team, I have effectively created and executed digital marketing campaigns, engaged with customers online, and increased brand visibility. Additionally, my photography skills have allowed me to capture captivating visuals for promotional purposes, enhancing the overall brand image. With a strong work ethic, adaptability, and a passion for delivering results, I am equipped to excel in these multifaceted roles.
BinHendi EnterprisesWaiter, cashier
Dec. 2005 - Nov. 2010United Arab EmiratesAt just 22, I'm new to working overseas, but I'm already making waves! As a waiter and cashier, I'm a pro at serving up smiles and speedy service in restaurants. I take orders like a champ, deliver meals with a bounce in my step, and make sure every customer leaves happy. Plus, I've developed self-confidence along the way, ready to tackle any challenge that comes my way!
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