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Work Background
Remote Investigations Canada 🍁Independent Contractor | Senior Investigator | Founder
Oct. 2023Ontario, Canada• Establishes and manages a robust source network for comprehensive investigations, ensuring the company's safety by conducting thorough background checks on clients and entities to identify potential risks and red flags
• Learns about and identifies emerging fraud trends and developing mitigation strategies
• Collaborates with law enforcement and fellow investigators, sharing insights, and providing clients with regular updates on investigation progress and findings
• Implemented fraud programs and procedures for clients
• Increases business awareness through advertising and networking, implements fraud programs and procedures for clients, and educates clients on emerging fraud trends, developing strategies to mitigate associated risks
WagepointFraud Analyst
Jul. 2022 - Dec. 2023Canada & USA• Contributed to preventing fraud by reviewing customer accounts, contributing to fraud rule creation, and conducting open-source investigations
• Provide support to operational units, actively take part in team meetings, and analyze data to name suspicious activities
• Ensure compliance by reviewing client information for KYB and KYC standards and report risk findings to supervisors promptly
• Highest number of files completed without fraudulent impact to the business for 2023
• Help implement questions known as the basic standard requests working with the Onboarding & Sales Team for files with limited information, which increased productivity by 20%
• Created an OSINT Business Page to help the Team with validations with various Open-Source resources
Rexall Pharmacy Group ULCExternal Fraud & Crime Specialist
May. 2020 - Nov. 2021Mississauga, Ontario, Canada• Managed and conducted Organized Retail Crime Investigations across six provinces, overseeing external criminal database management and law enforcement liaison
• Provided guidance to stores on CCTV preparation and evidence gathering for law enforcement cases, while investigating chargebacks related to fraud losses and organized fraud groups
• Analyzed data and conducted link analysis to identify repeat offenders and reduce shrink, conducting training webinars on case management system Auror
• Collaborated with business partners to implement security changes at Point of Sale, responded to after hours critical tickets for store repairs, and coordinated with Rexall's Customer Service Team for gift card investigations, while also reviewing health and safety statistics monthly
• Trained over 300 stores on using the criminal database Auror for reporting external losses and preparing reports of loss with CCTV evidence for law enforcement
Rexall Pharmacy Group ULCLoss Prevention Specialist
Apr. 2019 - May. 2020Mississauga, Ontario, Canada• Support Regional Managers with Internal Investigations by identifying trends via exception reports.
• Achieved (ROI) for the Auror Case Management system within three months of employment.
• Law enforcement liaison for case files, onboarding to the Auror program and addressing evidence requests pertaining to external files. • Conduct link analysis on criminal activity and create reports to be filed with law enforcement.
• Conducted thorough fraud investigations via chargebacks and exception reports, ensuring comprehensive analysis.
• Train front line Managers on CCTV systems, report writing and evidence collection.
• Provided on-call overnight support for store emergencies, dispatched vendors to impacted locations, and ensured overnight security watch. • Working with vendors to install safes and locks for locations. • Issuance of access cards to headquarters for employees and deactivations.
• Worked with CCTV vendor for camera installations and online access by partnering with IT when required.
Ezy Search Investigations IncSenior Investigator - Sub-Contractor
Jan. 2018 - Nov. 2023Ontario, Canada• Coordinated fraud investigations and provided solutions to resolve ongoing issues, including oversight of external criminal databases and liaison with law enforcement
• Managed Gift Card Investigations for clients and offered guidance for investigations, while conducting skip tracing on automotive losses through fraudulent applications
• Utilized search engines and social media for intellectual property investigations, surveyed geographical areas for trademark infringement and counterfeit goods, and investigated individuals and businesses involved in infringement
• Recovered $480,000 of stolen goods and had suspect apprehended in the process
• Conducted covert investigations to obtain suspected counterfeit product samples, documented evidence obtained from purchases, and prepared reports on infringement findings
Sears CanadaOrganized Retail Crime Investigator
Nov. 2012 - Jul. 2017Greater Toronto Area, Canada• Led nationwide detection, investigation, and prosecution efforts for organized retail crime incidents, both internal and external
• Conducted comprehensive fraud investigations, including fraudulent identifications, credit card frauds, and cheque kitting, supporting chargeback requests and analyzing fraud analytics
• Trained Loss Prevention staff on collecting evidence for Organized Retail Crime Cases
• Provided expertise in financial document preparation, investigative reporting, and court appearances, while also delivering leadership in conference calls and creating training webinars for loss prevention teams nationwide
• Awarded the Toronto Police Community award for apprehension of a break and enter suspect for a value of $220,000 who was allegedly linked to over $1 million dollars in losses at multiple retailers
Hudson's Bay CompanyRemote Monitoring Investigator
Jul. 2011 - Nov. 2012Toronto, Ontario, Canada• Managed security access for Hudson Bay Employee's Lawrence Location, issuing access cards and overseeing guard arrivals
• Completed over 200 retail loss cases for collaboration in 2012 with store banners working with Loss Prevention Teams
• Conducted live surveillance across Hudson Bay, Zellers, and Home Outfitters Stores to prevent internal and external thefts and frauds
• Collaborated with in-store investigators on shoplifting cases, providing real-time support and aiding in report writing
• Conducted live surveillance on employees engaging in dishonest behavior and collaborated with Fraud Investigators to review CCTV footage for Gift Card cases, documenting and providing evidence to local law enforcement
Hudson's Bay CompanyLoss Prevention Investigator
Oct. 2010 - Jul. 2011Toronto, Ontario, Canada• Collaborated within a team to investigate both internal and external theft incidents
• Conducted apprehensions of shoplifters and prepared detailed reports of the incidents
• Coordinated with local law enforcement to promptly deliver apprehended individuals and provided support to colleagues during apprehensions
• Reviewed internal reports on Gift Card usage and cash shortages, conducting CCTV reviews to verify losses, while also performing daily audits of inventory and ensuring store security measures were implemented before exiting, with responsibility for approximately $22 million in assets
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