Steve Pierce

Lead Infrastructure Architect @Leading healthcare company

Tech Support✔️ IT

Steve Pierce is a seasoned professional with a wealth of experience in IT infrastructure. He currently holds the position of Lead Infrastructure Architect at a leading healthcare company. With a career spanning over two decades, Pierce has honed his expertise in designing and implementing robust IT systems, ensuring seamless operations, and data security. Pierce possesses a deep understanding of healthcare technology requirements, compliance issues, and aligning IT strategy with business objectives. His leadership and technical skills have played a crucial role in the digital transformation of numerous healthcare services. Prior to his current role, Pierce held several senior positions in IT management, providing him with a broad understanding of the industry. He holds a degree in Computer Science from a reputed university and has several certifications in IT infrastructure and cloud computing. Throughout his career, Pierce has demonstrated a commitment to staying at the forefront of technology, continuously updating his knowledge and skills to implement the most effective and efficient solutions. Steve Pierce is recognized as an industry leader who brings a strategic vision, coupled with hands-on

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Work Background

HumanaLead Infrastructure Engineer

Aug. 2015Louisville, Kentucky Area•Design and implementation of Data Center Infrastructure solutions ( SDDC ) including HCI (HyperFlex) •Manage and maintain 2000+ ESXi hosts (Cisco UCS), 40,000+ VMs, 260 ESX clusters •Manage and maintain BCDR strategies including SRM and Zerto •Design and implement migration of resources to hybrid cloud architecture ( VMware to Azure ) •Develop reference architecture (patterns, standards, implementation guides) •Support the development and execution of Data Center service strategy •Ensure all project designs are aligned to the enterprise strategy and reference architecture •Ensure continuity across programs through standards enforcement •Provide documentation / linkage between requirements and integration components •Identify common integration patterns across programs and provide a framework that enables reuse of components •Provide expert technical advice and counsel to leadership •Lead the development and application of technical expertise in one or more IT disciplines, increasing Humana’s ability to leverage its technical infrastructure •Partner with Engineering, Business and Technology associates and management to provide direction and strategy on complex issues •Serve as a principal member of multiple project teams, providing leadership in both Data Center Infrastructure and Network design •Engage vendors to stay current with IT Infrastructure trends and anticipate applicability to Humana.

CBTSVirtualization Engineer III

Apr. 2014 - Jul. 2015Louisville, Kentucky AreaDesign, implement, and support enterprise-class virtualized data center infrastructure (IaaS) powered by Cisco (UCS, Nexus, and MDS) for Fortune 500 corporations, using the VMware cloud infrastructure platform. CBTS' Virtual Data Center allows businesses to refresh outdated equipment, deploy new applications, facilitate development projects, and implement an effective backup and disaster recovery strategy. Built on a highly scalable and flexible platform, our IaaS solutions help our customers effectively improve infrastructure efficiencies and under-utilized capacities.

HOSTINGCloud Services / Virtualization Engineer

Jan. 2013 - Mar. 2014Louisville, Kentucky AreaTeam member responsible for the daily operational health (including scaling, upgrading, troubleshooting) of multiple VMware vSphere datacenters, and thousands of VMs that provides Next Generation Cloud Hosting and Recovery Services to ensure Mission Critical Applications are Always On. HOSTING builds and operates high-performance clouds for business-critical applications. As an IaaS provider – and via our industry-leading cloud infrastructure (per Cloud Spectator) – we offer managed cloud services from six geographically dispersed data centers strategically located in Newark, DE; Louisville, KY; Denver; Dallas; San Francisco; and Irvine. We provide managed cloud services to over 4,000 customers via more than 11,000 physical and virtual machines (VMs). Our solutions and services help mid-size enterprises find the right balance between cost and service in the cloud. HOSTING is backed by Pamlico Capital (previously named Wachovia Capital Partners), a $2 billion+ family of private equity funds. HOSTING has been profitable since 2006. The hosting and managed cloud services industry has grown rapidly since its inception in the late 1990s and has sustained annual growth rates of over 30 percent in the last decade. It was more than a $40B industry in 2011, projected to be $241B by 2020 (Forrester Research). Gartner Group projects that the Infrastructure as a Service (IaaS) category within hosting will grow at a rate of 50% through 2014. HOSTING's cloud-enabled solutions were recently recognized by Gartner Group, placed in the Top 10 in the Managed Hosting Magic Quadrant in both “ability to execute” and “completeness of vision” – in both 2012 and 2013.

Hosting.comIT Architect

Jul. 2011 - Dec. 2012Louisville, Kentucky AreaA team member of the architecture group involved with research, evaluation, building decision matrix and ROI for new product offerings as need from our product management team. Following Agile method and using ITIL framework to efficiently complete projects. Some projects included : Global Load Balancing, Load Balancer products, Firewall products, Virtualization IaaS project * Work closely with business management to determine business process and productivity needs and an appropriate technology strategy to support business goals. * Analyze technical needs, requirements, and state of the network’s infrastructure design, integration, and operations. * Work with technical management to architect networks that effectively reflect business needs, service-level and availability requirements, and other technology parameters. * Develop design principles, models, plans, internal standards, budgets, and processes based on industry best practices. * Establish governing principles for network design and deployment. * Participate in selection of networking technologies and products for implementation * Communicate the role and value of the network to the organization and present the business case for technology investments. * Continually update understanding of business and technology status and objectives and respond to strategic design requests as the business evolves.

Hosting.comNetwork Engineer

May. 2007 - Jun. 2011Louisville, Kentucky AreaResponsible for providing network design and security support for hundreds of managed and co-located enterprise customers at several datacenters coast to coast. Other responsibilities include provisioning and maintenance of core network elements including IDP/IPS systems, UTMs, firewalls, load balancers, enterprise switches, routers and VPN concentrators. Additionally, provide support to a talented team of Windows, Unix, and VMWare engineers to ensure top-notch service levels for every managed enterprise customer.

SIGECOM, LLCSystems Security Engineer / Network Administrator

Jun. 2000 - Mar. 2007Evansville, Indiana AreaResponsible for the daily operations and health of a broadband ISP’s customer-facing application servers and equipment, including a highly scalable e-mail messaging network. Customers include HFC cable modem customers, SONET and PON/G-PON based commercial customers. Establishing and maintaining system security controls, monitoring and testing security measures. Managing network security abuse complaints, including hacking reports, DMCA complaints, and other reported user activity that violated the acceptable use policy of ours or other network providers. Privileged to serve alongside a great team of RF, network, and systems engineers and associates as well as serving as part of a revolving 24x7x365 on call team for any network and systems emergencies and outages to help ensure five 9’s (99.999%) availability of services.

Dynasty Online, Inc.Systems Engineer / Network Administrator

Jan. 1997 - Dec. 2000Evansville, Indiana Area* Responsible for the ongoing support and maintenance of a dialup and leased line based ISP, including servers, routers, and RAS equipment including 24x7 operations and being on call for network and system outages and emergencies. * Developed customer and company websites using HTML, ASP, and JavaScript. * Interaction with LEC representatives to resolve issues with local loops including T3, Channelized T1s and ISDN PRI interfaces, as well as 56k leased line services.

MIS Business SolutionsInformation Technology Analyst

Jan. 1996 - Dec. 1997Evansville, Indiana, United States* Assist Sales Team with quoting IT solutions including servers and network equipment

Best BuyRetail Sales Associate

Jan. 1994 - Dec. 1996Evansville, Indiana, United States* Assist customers in selection of technology solutions including computers, peripherals * Travel as part of team to setup new retail locations across the country

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